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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

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LSArtem

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LSArtem last won the day on May 18 2012

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About LSArtem

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  1. Cryptocurrency Mining software

    Thanks for logs! Development team will check the logs and will try to fix all issues.
  2. Cryptocurrency Mining software

    Hello! Please turn on AAW logging in such way: After that run again daily scan and wait for file detection. Change view folder options in windows explorer to show hidden files. Find Adaware log folder. It can be by one of these paths: %All Users%\adaware\adaware antivirus\ %Program Data%\adaware\logs Pack this folder and attach archive to a post please.
  3. Cryptocurrency Mining software

    Hello! Please try this: 1. Reboot your PC. 2. Turn Off Real Time Protection 3. Download archive with miner. 4. Unpack miner from archive 5. Add a folder path with your unpacked miner to Exclusion list 6. Stop / Start Antivirus 7. Turn On Real Time Protection 8. Run Scan of a folder that was added to Exclusion list
  4. Cryptocurrency Mining software

    File was added to Exclusion list and we have no detected objects anymore. Do you still have this problem?
  5. Cryptocurrency Mining software

    We will try to reproduce your situation with detection of this file and we'll let you know the results.
  6. Cryptocurrency Mining software

    I can suggest you to turn off Antivirus control + Real Time protection options, then add you file to Exclusion list and turn ON again all your protection.
  7. Hello! Please send us the version of AdAware that you use. We can't reproduce the detection of this file. Please update you antivirus definitions.
  8. Cryptocurrency Mining software

    Hello! Please write what version of AdAware do you use. We checked on the latest and a file in Exclusion list was not detected anymore. Also please clarify on what stage your files were detected - after file download or when you start it?
  9. Cryptocurrency Mining software

    Hello platitude! I can see that your Claymore's miner was detected as "Application.BitCoinMiner.SI" . It is normal situation for miners. You see a full report on Virustotal most of well known antiviruses detect (37/65) this file. Also you have two infected objects in your "Downloads" folder: "E:\Downloads\Image-Line.FL.Studio.Producer.Edition v12.5.0.59.Incl.Patch.and.Keygen-R2R.zip" - Gen:Variant.Symmi.64984 "E:\Downloads\A319_ROW_DS_S319_161222.zip" - Android Riskware (Android.Monitor.Reaper.A, Android.Riskware.SmsPay.EA, Android.Riskware.SMSSend.gEWPZ)
  10. Maybe it's a virus for Windows

    Hello, The analysis of the file has been completed: This is a bot program for the LMK game. It is clean.
  11. Pedrogar please follow these instructions
  12. Hello! I can't download your file from this site. Please send it in archive. Or send us a link on fileshare.
  13. VBS/WORM

    Hello tommygun28801!First of all why do you suspect that your computer was infected? If you have a sample of this vbs/worm please send us it and we can say for sure what to do to delete all copies of a worm. Or you can send me a PM with a link on suspicious site. A link that you posted is a generic description of "vbs/worm" malware type. With such detect you can find a very big variety of malicious files in the Internet. Before we start to do something please do all these steps
  14. Can you send Powerbasic to check on Virustotal? Or send us binary or md5 hash.
  15. theogottIs this file just compiled or packed too? I trying to understand if compiler can produce "detected" piece of code or it is some part of a packer that was detected.