• Content count

  • Joined

  • Last visited

  • Days Won


LSArtem last won the day on March 12

LSArtem had the most liked content!

Community Reputation

6 Neutral

About LSArtem

  • Rank
    Lavasoft Staff

Profile Information

  • Gender

Recent Profile Visitors

1,023 profile views
  1. Hello! Do these steps first: Download FRST and save it to your desktop: Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two (2) logs: FRST.txt Addition.txt Attach those reports to your post.
  2. Please take a look on this post . You can find instructions there.
  3. Hello @rskyyy! Do you have still unstalled Web Companion?
  4. LSArtem

    Hello @tzimmerman! Could you write the version of Ad-Aware that you use? And please write when you did all these actions with FTP.
  5. If you don't see any anoying pop-ups or scam in your browser - nothing to worry about. Notification of BD means that it found web page in the Internet Explorer cache and this file contains some part of malicious script, so BD moves it to quarantine. So if you visit again some site with such malicious web page Bit Defender will lock and delete this file again.
  6. Hello hynesfamily123! Please write more details when antivirus detected the Trojan. Was it during Custom scan, browsing Internet pages or something else? If you have the file that was detected please send it to us and write full path to detected file. Did you noticed some dangerous activity in your browser? Thank you.
  7. LSArtem

    False Positive for HL7ref_BP.DLL

    Hello! Due to Virustotal report Adaware doesn't detect your file anymore.
  8. Hello @Jack! Glad to help you. Yes it seems was one of the antivirus components. If you have another questions please ask. Many thanks to @CeciliaB
  9. Thank you. It seems your binary file of CCleaner is clean. About CCleaner you can read a note here Actually I don't know how Panda license works but the normal way to AV vendors is to provide user's accounts with licenses or store the key in a system for reinstall purpose. Panda's account might be here Also maybe this information can be useful for you If you have activation code - you can reinstall Panda without problems. Try to install the latest version of Adaware and do a new scan just to be sure that the problem was in AV conflict.
  10. Hello! Adaware's scanner found some suspicious activity in your system memory. The problem is that it couldn't be deleted or terminated because it is a part of some Process that was allowed to run by your system and all antiviruses. It can also be a part of Panda utilities. I can't find any anomalies except too working antivirus services and suspicious CCleaner64. CCleaner was compromised last year. First of all please send us binary file of CCleaner that is located here " C:\Program Files (x86)\CCleaner\CCleaner64.exe". Clean your %Temp% folder (C:\Users\ADMINI~1\AppData\Local\Temp). So please try to uninstall all installed antivirus solutions (leave just license information). Uninstall all Utilities that were installed with Antivirus. Reboot your PC. After that you can try to reinstall AdAware and make a new scan.
  11. Hello @Jack! Please answer a few questions: Can you reproduce this detection alert after every Adaware's Full scan? Do you have PostgreSQL installed? Did you run a full scan by Microsoft antivirus tools with installed Adaware and Panda?
  12. LSArtem

    Cryptocurrency Mining software

    Thanks for logs! Development team will check the logs and will try to fix all issues.
  13. LSArtem

    Cryptocurrency Mining software

    Hello! Please turn on AAW logging in such way: After that run again daily scan and wait for file detection. Change view folder options in windows explorer to show hidden files. Find Adaware log folder. It can be by one of these paths: %All Users%\adaware\adaware antivirus\ %Program Data%\adaware\logs Pack this folder and attach archive to a post please.
  14. LSArtem

    Cryptocurrency Mining software

    Hello! Please try this: 1. Reboot your PC. 2. Turn Off Real Time Protection 3. Download archive with miner. 4. Unpack miner from archive 5. Add a folder path with your unpacked miner to Exclusion list 6. Stop / Start Antivirus 7. Turn On Real Time Protection 8. Run Scan of a folder that was added to Exclusion list
  15. LSArtem

    Cryptocurrency Mining software

    File was added to Exclusion list and we have no detected objects anymore. Do you still have this problem?