LSArtem

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LSArtem last won the day on March 12

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About LSArtem

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  1. Hello! I can't reproduce this bug, so I can't say something right now for this case. I will notify devs and admins to check again installation process. I suppose the problem is with network.
  2. Hello @Skurcey! I recommend you uninstall existing version of Adaware. Make full uninstall of CCleaner. Reset DNS and DHCP servers configuration to default. Download the latest version of Adaware from site Install it and try to update definitions. Also i wonder what option did you check - install like second line of defence or first one?
  3. Checking logs again... I tried to install from a scratch from 2 different locations - no problems at all. Something is closing connection to update server during application definitions update.
  4. Hello @CeciliaB! I checked drivers. Everything seems OK.
  5. Hello @Skurcey! Please try to do such actions: shut down CCleaner turn OFF Real-time protection in Virus & Threat protection (Windows Defender Security Center) turn OFF Firewall clear ARP cache (https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/) make full reinstall of Adaware 12 Also we can check you system anomalies - download FRST and send us all logs in archive. Thank you!
  6. Hello @Skurcey! Did you get install package from official site? Download installer by link . Please, try to use Removal Tool before new installation. Have you already used it? As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file. Thanks.
  7. Hello! Do these steps first: Download FRST and save it to your desktop: https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two (2) logs: FRST.txt Addition.txt Attach those reports to your post.
  8. Please take a look on this post . You can find instructions there.
  9. Hello @rskyyy! Do you have still unstalled Web Companion?
  10. Hello @tzimmerman! Could you write the version of Ad-Aware that you use? And please write when you did all these actions with FTP.
  11. If you don't see any anoying pop-ups or scam in your browser - nothing to worry about. Notification of BD means that it found web page in the Internet Explorer cache and this file contains some part of malicious script, so BD moves it to quarantine. So if you visit again some site with such malicious web page Bit Defender will lock and delete this file again.
  12. Hello hynesfamily123! Please write more details when antivirus detected the Trojan. Was it during Custom scan, browsing Internet pages or something else? If you have the file that was detected please send it to us and write full path to detected file. Did you noticed some dangerous activity in your browser? Thank you.
  13. Hello! Due to Virustotal report Adaware doesn't detect your file anymore.
  14. Hello @Jack! Glad to help you. Yes it seems was one of the antivirus components. If you have another questions please ask. Many thanks to @CeciliaB
  15. Thank you. It seems your binary file of CCleaner is clean. About CCleaner you can read a note here https://www.ccleaner.com/news/release-announcements/2017/9/18/security-notification-for-ccleaner-v5336162-and-ccleaner-cloud-v1073191-for-32-bit-windows-users Actually I don't know how Panda license works but the normal way to AV vendors is to provide user's accounts with licenses or store the key in a system for reinstall purpose. Panda's account might be here https://myaccount.pandasecurity.com Also maybe this information can be useful for you https://www.pandasecurity.com/usa/support/andnow/. If you have activation code - you can reinstall Panda without problems. Try to install the latest version of Adaware and do a new scan just to be sure that the problem was in AV conflict.