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Everything posted by LSArtem

  1. Hello @festustmoldebones! Try to follow these recommendations
  2. Hello! Please see this Joesandbox report and fix security issues.
  3. Hello! Your file is not detecting by Ad-Aware anymore due to Virustotal report
  4. Hello! You can try to change default search engine and reset browser's settings. Do such actions in Chrome browser Menu->Settings-> Search engine or open an address chrome://settings/search , select Google or another search engine as default. Go to Advanced settings and choose tab "Restore and clean up" and do "Restore settings to their original defaults" If the same Phishing warning will appear again we'll try to find a service that makes changes to Chrome.
  5. Hello @moisey! You have to choose strong password first. After that fill all reqired fields like these: If everything is ok you'll receive such email on your email box: Validate your email and everything might be all right. @CeciliaB Thank you for your advice to move it into General Support.
  6. Hi @CeciliaB! That is strange I didn't post a lot. Can you see my message?
  7. Hello! I can't reproduce this bug, so I can't say something right now for this case. I will notify devs and admins to check again installation process. I suppose the problem is with network.
  8. Hello @Skurcey! I recommend you uninstall existing version of Adaware. Make full uninstall of CCleaner. Reset DNS and DHCP servers configuration to default. Download the latest version of Adaware from site Install it and try to update definitions. Also i wonder what option did you check - install like second line of defence or first one?
  9. Checking logs again... I tried to install from a scratch from 2 different locations - no problems at all. Something is closing connection to update server during application definitions update.
  10. Hello @CeciliaB! I checked drivers. Everything seems OK.
  11. Hello @Skurcey! Please try to do such actions: shut down CCleaner turn OFF Real-time protection in Virus & Threat protection (Windows Defender Security Center) turn OFF Firewall clear ARP cache ( make full reinstall of Adaware 12 Also we can check you system anomalies - download FRST and send us all logs in archive. Thank you!
  12. Hello @Skurcey! Did you get install package from official site? Download installer by link . Please, try to use Removal Tool before new installation. Have you already used it? As i understood by your screen It was a problem with file cevakrnl.xmd - try to download it manually by this link. Need to check if you can download this file. Thanks.
  13. Hello! Do these steps first: Download FRST and save it to your desktop: Disable any script blocker (disabling your antivirus protection should be enough), and then double click FRST file to run the tool. Read the disclaimer and click Yes to accept it. Click Scan button. When done, FRST will create two (2) logs: FRST.txt Addition.txt Attach those reports to your post.
  14. Please take a look on this post . You can find instructions there.
  15. Hello @rskyyy! Do you have still unstalled Web Companion?
  16. Hello @tzimmerman! Could you write the version of Ad-Aware that you use? And please write when you did all these actions with FTP.
  17. If you don't see any anoying pop-ups or scam in your browser - nothing to worry about. Notification of BD means that it found web page in the Internet Explorer cache and this file contains some part of malicious script, so BD moves it to quarantine. So if you visit again some site with such malicious web page Bit Defender will lock and delete this file again.
  18. Hello hynesfamily123! Please write more details when antivirus detected the Trojan. Was it during Custom scan, browsing Internet pages or something else? If you have the file that was detected please send it to us and write full path to detected file. Did you noticed some dangerous activity in your browser? Thank you.
  19. Hello! Due to Virustotal report Adaware doesn't detect your file anymore.
  20. Hello @Jack! Glad to help you. Yes it seems was one of the antivirus components. If you have another questions please ask. Many thanks to @CeciliaB
  21. Thank you. It seems your binary file of CCleaner is clean. About CCleaner you can read a note here Actually I don't know how Panda license works but the normal way to AV vendors is to provide user's accounts with licenses or store the key in a system for reinstall purpose. Panda's account might be here Also maybe this information can be useful for you If you have activation code - you can reinstall Panda without problems. Try to install the latest version of Adaware and do a new scan just to be sure that the problem was in AV conflict.
  22. Hello! Adaware's scanner found some suspicious activity in your system memory. The problem is that it couldn't be deleted or terminated because it is a part of some Process that was allowed to run by your system and all antiviruses. It can also be a part of Panda utilities. I can't find any anomalies except too working antivirus services and suspicious CCleaner64. CCleaner was compromised last year. First of all please send us binary file of CCleaner that is located here " C:\Program Files (x86)\CCleaner\CCleaner64.exe". Clean your %Temp% folder (C:\Users\ADMINI~1\AppData\Local\Temp). So please try to uninstall all installed antivirus solutions (leave just license information). Uninstall all Utilities that were installed with Antivirus. Reboot your PC. After that you can try to reinstall AdAware and make a new scan.
  23. Hello @Jack! Please answer a few questions: Can you reproduce this detection alert after every Adaware's Full scan? Do you have PostgreSQL installed? Did you run a full scan by Microsoft antivirus tools with installed Adaware and Panda?
  24. Thanks for logs! Development team will check the logs and will try to fix all issues.
  25. Hello! Please turn on AAW logging in such way: After that run again daily scan and wait for file detection. Change view folder options in windows explorer to show hidden files. Find Adaware log folder. It can be by one of these paths: %All Users%\adaware\adaware antivirus\ %Program Data%\adaware\logs Pack this folder and attach archive to a post please.