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I am a complete novice with Windows and it's associated products so please bear with me. I was computer illiterate and then I have been an Apple person for the last few years. I wanted to run some interactive cds that only run on Windows computers. I got the latest Parallels software (8.018) and a copy of Windows 7. I also installed the latest Mac software 10.8.3. My computer really slowed down. I talked to the Parallels people and they had some suggestions about memory allocation. I talked to the Apple people and they suggested I add more RAM which I did the other day. I have an early 2009 iMac which came with 4 GB RAM and I put in 2-4 GB chips to give me 8 GB RAM. I had to shut down the computer to do that. When I opened the computer today and the Windows program, it didn't look like the ad aware program was working-it had been working just fine until now. I clicked around some and nothing happened. I couldn't find a way to delete the program and start over so I thought I would just download a new one and install it over the old one. I think I did that but the download seems to stall at the point where it says "removing back up files." I can't get it to move from there. I tried to download it again and it got stuck at the same place again. I really don't know what I am doing and would appreciate any help anybody could give me. Thank you Carl