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Found 2 results

  1. Ok, so I'd like some plain English advice on how to uninstall 10.1 WITHOUT having the issues I just had while trying to do so. I've had to use System Restore to regain the use of my computer, and thusly, I have restored Ad-Aware. And no, I don't have any other virus protection or anything. So what exactly happened: My trial period had run out and I hadn't gotten around to reactivating. It had been a couple of days and we noticed our laptop computer shutting down improperly. I assumed malware, and I said that I'd update the Ad-aware. My partner thought it WAS the Ad-aware, because of the aggressive pop-ups to reactivate. I went to reactivate the free version, and when they wanted some of my information to send me an activation key, for a free version, I thought forget this, and decided to uninstall it completely. I went to the control panel, and uninstalled the various components, which was some kind of toolbar, and some other peripheral program. They went ok. Then I tried to uninstall the main program and admin permission to allow Ad-aware to delete programs from my computer popped up. I assumed this was a normal part of the uninstallation process, and agreed. The computer immediately crashed, a blue screen, then a black and white screen. Then it restarted itself, asking if I'd like to start in safe mode, and I said no. Upon restart I could no longer access the internet. I ignored this, and decided to try uninstalling again, and when it asked for permission to change my computer I said no, but it wouldn't let me complete unless I agreed. So, I did, and finally it was uninstalled, but I still could no longer access the internet. Diagnostics revealed that there was "a problem with my wireless network driver" and windows could tell me no more. Simple restarting did not work, so I used System Restore, and here I am. How do I uninstall this without giving it permission to change my computer? Would reactivating it first change anything?
  2. Okay I read a few topics and I am having the SAME ISSUE.... I PURCHASED Ad-Aware Personal Security off the site earlier today because I have started noticing pop-up ads on my laptop within the last week or so, I have downloaded ad-aware and NOTHING I un-installed and tried downloading in safe mode w/ networking and normally still NOTHING I re-tried the last few steps multiple times I also been running anti-virus scans and it detects a few cookies and malware here and there but then again NOTHING. I also tried doing it disabling my anti-virus software and still NOTHING. Im running Windows 7, SP1, 64 bit My anti-virus software is Symantec Endpoint Protection Can I please have assistance?