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  1. I too have issue with the Service Unavailable Error Message. I also can't uninstall Ad-Aware Total Security (purchased yesterday evening - 14Dec2013). In all, I am VERY UNHAPPY with Lavasoft! First, both my wife's and my laptop have Ad-Aware Total Security installed from last year (what appears to be version, purchased Dec2012). Next, I purchased and installed the latest rendition for Ad-Aware Antivirus (11.1.5152.0) onto my Toshiba Satellite L755 - Windows 7 PC. It installed properly and is up and running fine. I have it now pinned to my startup menu, after uninstalling last year's version of Ad-Aware. After successfully managing my PC, I purchased and installed Ad-Aware Antivirus ver. 11 onto my wife's Compaq Presario CQ60-206US 32-bit Vista PC. After installation, I kept receiving a "Service Unavailable" error message. This appears to be caused by the sudden inability to connect to the Internet after this Ad-Aware installation (although I can see her computer on the LAN from my PC, along with all my other devices). Worst of all, I cannot uninstall Ad-Aware ver. 11 from her laptop! Her computer is now no longer viable for Internet use (no access, no protection due to last year's version expiring tomorrow and no ability to remove ver. 11). I see an 'Uninstall)fix_vistax32' package on this forum, but it appears to address the Service Unavailable issue. I want Ad-Aware ver. 11 OFF of my wife's computer (I.e. a lost Lavasoft customer).
  2. Hi, I have a Fujitsu Siemens Amilo with Windows Vista Home Edition Service Pack 2. My problem is I can't uninstall Ad-Aware AE from my computer, since my uninstall option in programs has vanished?!? Why? I don't have a clue and I tried to activate the uninstall feature but I can't find my ways round in win vista anymore.. And Microsoft doesn't seem to have any answers either well I haven't posted there yet but I have looked around if anyone else encountered the same or similar issue and nothing. Please help me someone who knows urgently. Most kindly Ray