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If you encounter a problem with LavasoftTcpService after uninstallation of Web Companion: Option #1 Please, determine if you have 32-bit or 64-bit Windows: 1. Press + R on your keyboard. 2. Type C: and then press Enter key (this will open your C: drive). If inside your C: drive, you see Program Files (x86) folder, you have a 64-bit Windows. If you don't, you have 32-bit Windows. Please, disable the locked "LavasoftTCPService.dll" file: 1. Download the attached file => KomodiaFix.zip 2. Right-click the file and select Extract All. 3. Open the folder named KomodiaFix to find the necessary files inside. 4a. If you have a 32-bit Windows, right-click on uninstall.bat and select Run as Admin. 4b. If you have a 64-bit Windows, right-click on uninstall64.bat and select Run as Admin. 5. Once the process is complete, restart your computer. 6. After restart, please delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows) Restart your computer once more, please. You may now delete the KomodiaFix.zip files you downloaded and extracted. Option #2 1. Please, start Command Prompt as an administrator by right-clicking it and select Run as administrator. 2. Enter this command to reset the network adapter (end with the Enter key): netsh winsock reset 3. Restart the computer. 4. Please, delete these two files: C:\WINDOWS\system32\LavasoftTcpService64.dll C:\WINDOWS\SysWOW64\LavasoftTcpService.dll (only for 64-bit Windows) KomodiaFix.zip
In the posting for Solution for LavasoftTcpService problem after uninstallation at http://www.lavasoftsupport.com/index.php?/topic/34376-solution-for-lavasofttcpservice-problem-after-uninstallation/, a file, KomodiaFix.zip, is referenced via a hyperlink. Howwever, attempts to access the file via the hyperlink return a 404 Error. The URL shown when the error is displayed is: https://www.dropbox.com/s/mvp9kexf8r811e5/KomodiaFix.zip. Will you, Lavasoft, please make this file available as it seems a part of one of the best fixes offered?