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If you have an issue with the normal installation program of Ad-Aware you can use the Standalone Installer instead. The Standalone Installer file contains the whole Ad-Aware program and doesn't require an internet connection during installation. If your computer is infected and it's impossible to install or run Ad-Aware, you can store Ad-Aware on a rescue CD or a rescue USB key, that you start the computer from. The Standalone Installer and its instructions: http://www.lavasoft.com/mylavasoft/support/supportcenter/run_on_a_frozen_pc/ad-aware-standalone-installer How to create and use a Resuce CD or USB key: http://www.lavasoft.com/mylavasoft/support/supportcenter/run_on_a_frozen_pc