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  1. If you only can enable Real-time Protection, but has bought Ad-Aware Personal, Pro or Total Security and is using Windows 8 or Windows 8.1, please try this instruction. Windows 8 or 8.1, 32 bits 1. Please, download the attached file called windows_8_win_32.zip and save it, e.g. on the Desktop. Right-click the zip file and select Extract all. A new file called windows_8_win_32.cmd will appear. 2. Search for services.msc, e.g. by entering it on the start screen of Windows. Start the program when it is displayed. Search for the Lavasoft Ad-Aware service in the displayed list and select it. Click on the Stop link. Exit the Services program. 3. Copy windows_8_win_32.cmd to the Clipboard, e.g. by right-clicking it and select Copy. 4. Use Windows Explorer and navigate to this folder (or the folder where you selected to install Ad-Aware): C:\Program Files\Lavasoft\Ad-Aware Antivirus\Firewall Engine\1.6.0.0\Drivers Paste the copied file in that folder, e.g. by righ-clicking the folder name and selecting Paste. 5. Right-click the pasted file and select Run as Administrator. 6. Please, restart the computer. Windows 8 or 8.1, 64 bits 1. Please, download the attached file called windows_8_x64.zip and save it, e.g. on the Desktop. Right-click the zip file and select Extract all. A new file called windows_8_x64.cmd will appear. 2. Search for services.msc, e.g. by entering it on the start screen of Windows. Start the program when it is displayed. Search for the Lavasoft Ad-Aware service in the displayed list and select it. Click on the Stop link. Exit the Services program. 3. Copy windows_8_x64.cmd to the Clipboard, e.g. by right-clicking it and select Copy. 4. Use Windows Explorer and navigate to this folder (or the folder where you selected to install Ad-Aware): C:\Program Files\Lavasoft\Ad-Aware Antivirus\Firewall Engine\1.6.0.0\Drivers Paste the copied file in that folder, e.g. by righ-clicking the folder name and selecting Paste. 5. Right-click the pasted file and select Run as Administrator. 6. Please, restart the computer. If you cannot follow the instruction or if it does not solve your problem, please start a new topic in the forum. windows_8_win_32.zip windows_8_x64.zip