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Found 5 results

  1. I keep getting the registration failed message (try again)when I attempt to register. I could really use some help.
  2. I have downloaded the Free Antivirus, how do I activate? I keep getting those Emails with the activation key but I do not understand all the instructions?
  3. If you get the error message Activation failed. Your activation could not be completed, please try again later., please perform the following four steps: 1.Proxy Server Please, check that no proxy server is used in Internet Explorer, Microsoft Edge, Goggle Crome and Firefox (if you have it): Start Internet Explorer. In the Tools menu select Internet options, followed by Connection tab and then click the LAN Settings button. If the check box Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is selected, please remove it Start Firefox. Select Options in Tools menu, followed by Advanced and Network tab, and then Settings. Select No proxy or Use system proxy settings. Try to activate Ad-Aware again. If successful, you can stop here. 2. Log Files Please, collect logs and other information by following the instructions in to let Lavasoft investigate your problem. 3. Activation Request File Please, download the attached file and save it on the desktop. Right-click the file and select Extract all. Start the program within the extracted folder, and this window will be displayed: Click on text Create Activation Request File .... This window will be displayed: Select Open... and then click on button Next. Please, create a compressed folder (zip file) of the created Activation Request file (.opi). 4. New Topic Please, create a new topic in the forum: Describe your problem and attach: Logfiles from step 2 Activation Request File from step 3
  4. I can't seem to find where to configure the proxy settings (address, port, login and password) in Ad-Aware. They are properly set up in IE. I used both the automatic proxy.pac configuration and a manual entry. It seems it is therefore impossible to activate or update the product/definitions.
  5. I've tried activating about 50 times, always get "Try again later". How do I get this done?