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Found 3 results

  1. I wonder if anyone in the comunity can help me? I have upgraded to Pro on 17th April 2021 and all was fine, then Microsoft sent an update out. Now I only have the Free version, and cannot get my computer back to the Pro version. How do I get the Pro version back, I have spent hours trying to figure out why this has happened. And if anyone has also suffered the same fate how do you stop this happening? Is there something that I had missed?
  2. I keep getting the registration failed message (try again)when I attempt to register. I could really use some help.
  3. On a clients 32-bit Win 7 machine the AA 11 to 12 update fails with the message "Error: Couldn't install updater" This occurs after the AA11 installation has been uninstalled. 2 64-bit WIn 7 machines at the same location updated correctly. A similar problem with the previous WIn11 update had been noticed and reported but there was no response from support. Unfortunayely, the owner has been out of the country until now so I had been unable to follow up. The problem is now that the PC in question has been left with NO virus protection.