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I'm unable to back up my files on the Ad-Adware Total Security site, so after two weeks of back and forth with support staff here what I find: You can still buy Ad-Adware Total Security but it doesn't have the features advertised on the web site! I purchased a three year subscription and now they tell me sorry you're screwed. Below is the latest response from the support staff: red = support staff, black = my responses Dear Mr. _____ Thank you for the reply. Ad-Aware Total Security is a program for protecting computer from getting virus. Online backup was available within this program, (Your web site is still showing Online back up as a feature) but the current Total Security version does not have definition updates, that is why we recommend you to use Ad-Aware Pro instead. So to sum it up; Total doesn't have Online back up or definition updates and cost more than Pro? Backup feature is not available now. on what? Pro or Total? Both? Any Lavasoft product? Wow, I just can't understand what is going on? I paid for Ad-Aware Total for the web storage feature (it cost more than Ad-Aware Pro) and now you tell me feature isn't available so I should be happy with Pro? Does this sound a like consumer fraud to you?