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Found 2 results

  1. Good morning, So far Ad-Aware Free Antivirus 11+ (currently on version 11.3.6321.0) has been doing a good job, is lighter on system resources than AVG 2015, and starts in a relatively short time on system start. This is running on a pretty standard Dell PC tower, with a Core2 Duo, 6 gigs of ram, Windows 7 Pro w/ SP1 (fully updated and patched), a pretty run-of-the-mill selection of apps, and very few things loading on start-up, save for Ad-Aware, print monitor utility, and USB 3.0 add-in card drivers and monitor. The one big problem I seem to be having is with folders in my Exclusions list being scanned, and files in those folders being put into Quarantine. I have an external hard drive with some testing work on it. Some of those files raise red flags with A-V scanners, so I initially added the entire drive letter to the Manage Exclusions section. It is still there if I go back and look, so that seems okay. Every time I plug in the external drive, Ad-Aware starts identifying and moving files on that drive into Quarantine, so I have to go into Quarantine and Restore them all. I thought that perhaps Ad-Aware doesn't do so well with a whole drive letter (I've seen a couple other A-V programs where you couldn't add just a drive letter, only folders), so I went to the Manage Exclusions list and added each folder on the root of the drive. I figure that it would automatically include any sub-folders in that directory, since there is no selectable option one way or the other, and it would obviously be a huge pain if you had to add (potentially) dozens or hundreds of folders manually, depending on how much content you wanted to exclude. The results are the same: every time I plug in this external drive, Ad-Aware still quarantines files from those excluded folders. Am I still missing some setting somewhere or setting it up incorrectly, or is this a bug in the program? Thanks in advance for any help, Steve p.s. Apologies for the grammatical error in the title - apparently the title cannot be edited...
  2. I turned on my computer just like any other time, except this time every Word or Excel document now has an orange icon and will not open because the file has been corrupted. Any chance there is a virus holding these files "hostage," or so to speak and that once the virus is removed, the files will be functional again? Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 2:37:35 PM, on 9/12/2013 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v10.0 (10.00.9200.16686) FIREFOX: 15.0.1 (en-US) Boot mode: Normal Running processes: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe C:\Program Files (x86)\Common Files\Motive\McciContextHookShim.exe C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe C:\Program Files (x86)\AVG Secure Search\vprot.exe C:\ProgramData\Search Protection\SearchProtection.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Users\Taylor\AppData\Roaming\Dropbox\bin\Dropbox.exe C:\Program Files (x86)\AVG\AVG2013\avgui.exe C:\Windows\SysWOW64\NOTEPAD.EXE C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\ffHelper.exe C:\PROGRA~2\AD-AWA~1\AdAware.exe C:\Users\Taylor\AppData\Roaming\Spotify\spotify.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Users\Taylor\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securedsearch2.lavasoft.com/index.php?pr=vmn&id=adawaretb&v=3_0&ent=hp&u=F735632C70CA21ED19248451B9FA680F R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe O2 - BHO: MSS+ Identifier - {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll (file missing) O2 - BHO: Ad-Aware Security Add-on - {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file) O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll O3 - Toolbar: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file) O3 - Toolbar: Ad-Aware Security Add-on - {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter O4 - HKLM\..\Run: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" O4 - HKLM\..\Run: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe" O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe" O4 - HKLM\..\Run: [search Protection] C:\ProgramData\Search Protection\SearchProtection.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" --windows-run O4 - HKLM\..\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe" O4 - HKLM\..\RunOnce: [sTToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Taylor\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user') O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe O4 - Startup: Dropbox.lnk = Taylor\AppData\Roaming\Dropbox\bin\Dropbox.exe O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE O4 - Global Startup: Clean Access Agent.lnk = C:\Program Files (x86)\Cisco Systems\Clean Access Agent\CCAAgentLauncher.exe O4 - Global Startup: McAfee Security Scan Plus.lnk = C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O16 - DPF: {4AEF8AEE-3DE8-4B69-8B6E-6353B6C59B50} (RealPage Web Objects) - http://onesite.realpage.com/coreglobal/RealpageCab/Realpage.cab O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll (file missing) O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.5.0\ViProtocol.dll O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~1\GO36F4~1.DLL O23 - Service: Ad-Aware Service - Lavasoft Limited - C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: dleaCATSCustConnectService - Unknown owner - C:\Windows\system32\spool\DRIVERS\x64\3\\dleaserv.exe O23 - Service: dlea_device - Unknown owner - C:\Windows\system32\dleacoms.exe (file missing) O23 - Service: Dock Login Service (DockLoginService) - Unknown owner - C:\Program Files\Dell\DellDock\DockLogin.exe (file missing) O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\615\g2aservice.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: KMService - Unknown owner - C:\Windows\system32\srvany.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files (x86)\Common Files\Motive\McciCMService.exe O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Ad-Aware (SBAMSvc) - GFI Software - C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\STacSV64.exe O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: vToolbarUpdater15.5.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\ToolbarUpdater.exe O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: DW WLAN Tray Service (wltrysvc) - Dell Inc. - C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 17611 bytes DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16686 BrowserJavaVersion: 10.25.2 Run by Taylor at 14:34:01 on 2013-09-12 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.7991.5013 [GMT -4:00] . AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9} AV: Lavasoft Ad-Aware *Disabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7} AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855} SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Lavasoft Ad-Aware *Disabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A} SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664} SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8} FW: Lavasoft Ad-Aware *Disabled* {D8E2FCF1-08D5-B2AA-8EF8-8BDC523B58BC} FW: Symantec Endpoint Protection *Enabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E} . ============== Running Processes =============== . C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\STacSV64.exe C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\system32\WLANExt.exe C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Windows\system32\dleacoms.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe C:\Program Files (x86)\Common Files\Motive\McciCMService.exe C:\Windows\System32\svchost.exe -k HPZ12 C:\Windows\System32\svchost.exe -k HPZ12 C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE C:\Windows\system32\taskhost.exe C:\Windows\system32\Dwm.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\ToolbarUpdater.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\loggingserver.exe C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe C:\Windows\System32\rundll32.exe C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\wbem\wmiprvse.exe C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\IDT\WDM\sttray64.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Dell\DW WLAN Card\WLTRAY.EXE C:\Program Files\Windstream_BCUC\McciTrayApp.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files (x86)\Common Files\Motive\McciContextHookShim.exe C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Program Files (x86)\AVG Secure Search\vprot.exe C:\ProgramData\Search Protection\SearchProtection.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Users\Taylor\AppData\Roaming\Dropbox\bin\Dropbox.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE C:\Program Files\iPod\bin\iPodService.exe C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe C:\Windows\system32\svchost.exe -k HPService C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe C:\Program Files (x86)\AVG\AVG2013\avgemca.exe C:\Program Files (x86)\AVG\AVG2013\avgrsa.exe C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe C:\Program Files (x86)\AVG\AVG2013\avgui.exe C:\Windows\SysWOW64\NOTEPAD.EXE C:\Program Files (x86)\Lavasoft\AdAware SecureSearch Toolbar\ffHelper.exe C:\Windows\explorer.exe C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe C:\PROGRA~2\AD-AWA~1\AdAware.exe C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe C:\Users\Taylor\AppData\Roaming\Spotify\spotify.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\wbem\wmiprvse.exe C:\Windows\System32\cscript.exe . ============== Pseudo HJT Report =============== . mWinlogon: Userinit = userinit.exe BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - BHO: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll BHO: {95B7759C-8C7F-4BF1-B163-73684A933233} - <orphaned> BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll TB: Ad-Aware Security Add-on: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - C:\Program Files (x86)\adawaretb\adawareDx.dll uRun: [Facebook Update] "C:\Users\Taylor\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe" mRun: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" mRun: [Ad-Aware Browsing Protection] "C:\ProgramData\Ad-Aware Browsing Protection\adawarebp.exe" mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe" mRun: [search Protection] C:\ProgramData\Search Protection\SearchProtection.exe mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" mRun: [Ad-Aware Antivirus] "C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareLauncher" --windows-run mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe mRunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe" mRunOnce: [sTToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe StartupFolder: C:\Users\Taylor\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files\Dell\DellDock\DellDock.exe StartupFolder: C:\Users\Taylor\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Taylor\AppData\Roaming\Dropbox\bin\Dropbox.exe StartupFolder: C:\Users\Taylor\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CLEANA~1.LNK - C:\Program Files (x86)\Cisco Systems\Clean Access Agent\CCAAgentLauncher.exe StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe mPolicies-Explorer: NoActiveDesktop = dword:1 mPolicies-Explorer: NoActiveDesktopChanges = dword:1 mPolicies-System: ConsentPromptBehaviorAdmin = dword:5 mPolicies-System: ConsentPromptBehaviorUser = dword:3 mPolicies-System: EnableUIADesktopToggle = dword:0 IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000 IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105 IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll TCP: NameServer = 136.165.253.65 136.165.253.89 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D} : DHCPNameServer = 136.165.253.65 136.165.253.89 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\0527F66796E6365602F466669636560223E243 : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\14962777166756 : DHCPNameServer = 8.8.8.8 8.8.4.4 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\259636B6023516D6D6963686 : DHCPNameServer = 192.168.1.1 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\354514E4D20534F5E4564777F627B6 : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\4425B413032353 : DHCPNameServer = 209.18.47.61 209.18.47.62 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\75F6F646 : DHCPNameServer = 75.75.75.75 75.75.76.76 TCP: Interfaces\{D2D07D58-25C3-4204-AC88-B0EA6D01016D}\B4348454A51383 : DHCPNameServer = 192.168.2.1 Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\15.5.0\ViProtocol.dll Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll AppInit_DLLs= C:\PROGRA~2\Google\GOOGLE~1\GO36F4~1.DLL SSODL: WebCheck - <orphaned> SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\29.0.1547.66\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome x64-BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe x64-Run: [broadcom Wireless Manager UI] C:\Program Files\Dell\DW WLAN Card\WLTRAY.exe x64-Run: [bCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices x64-Run: [Windstream_BCUC_McciTrayApp] "C:\Program Files\Windstream_BCUC\McciTrayApp.exe" x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned> x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned> x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\615\G2AWinLogon_x64.dll x64-Notify: igfxcui - igfxdev.dll x64-SSODL: WebCheck - <orphaned> x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL . ================= FIREFOX =================== . FF - ProfilePath - C:\Users\Taylor\AppData\Roaming\Mozilla\Firefox\Profiles\8icul41s.default\ FF - prefs.js: browser.search.selectedEngine - Project Playlist Music Search FF - prefs.js: browser.search.selectedEngine - SecureSearch FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff4.dll FF - component: C:\Users\Taylor\AppData\Roaming\Mozilla\Firefox\Profiles\8icul41s.default\extensions\{340c2bbc-ce74-4362-90b5-7c26312808ef}\platform\WINNT_x86-msvc\components\WeaveCrypto.dll FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPAUTHZ.DLL FF - plugin: C:\PROGRA~2\MIF5BA~1\Office14\NPSPWRAP.DLL FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll FF - plugin: C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\14.2.0\npsitesafety.dll FF - plugin: C:\Program Files (x86)\Common Files\Motive\npMotive.dll FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll FF - plugin: C:\Program Files (x86)\McAfee Security Scan\3.0.318\npMcAfeeMSS.dll FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll FF - plugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll FF - plugin: C:\Users\Taylor\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1167637.dll FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll . ============= SERVICES / DRIVERS =============== . R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-7-20 71480] R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-7-20 311608] R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-7-1 116536] R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-5 45880] R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2010-8-6 55280] R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-7-20 246072] R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-7-20 206648] R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-3-21 240952] R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-12-20 45856] R2 Ad-Aware Service;Ad-Aware Service;C:\Program Files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2013-6-13 1236336] R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_58afa5ca50c7b5e7\AESTSr64.exe [2010-8-6 89600] R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-7-23 283136] R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576] R2 dlea_device;dlea_device;C:\Windows\System32\dleacoms.exe -service --> C:\Windows\System32\dleacoms.exe -service [?] R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-8-6 13336] R2 SBAMSvc;Ad-Aware;C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2012-9-20 3677000] R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-8-6 673088] R2 Symantec AntiVirus;Symantec Endpoint Protection;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2011-5-15 1832072] R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-8-6 2320920] R2 vToolbarUpdater15.5.0;vToolbarUpdater15.5.0;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.5.0\ToolbarUpdater.exe [2013-8-15 1643184] R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\System32\drivers\bcmvwl64.sys [2010-8-6 20984] R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-8-6 172704] R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-8-26 140376] R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-8-6 56344] R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-8-6 158976] R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-8-6 271872] S0 gfibto;gfibto;C:\Windows\System32\drivers\gfibto.sys [2012-12-7 14456] S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2013-7-4 4939312] S2 dleaCATSCustConnectService;dleaCATSCustConnectService;C:\Windows\System32\spool\drivers\x64\3\dleaserv.exe [2009-7-1 33448] S2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe --> C:\Program Files\Dell\DellDock\DockLogin.exe [?] S2 KMService;KMService;C:\Windows\System32\srvany.exe --> C:\Windows\System32\srvany.exe [?] S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2010-9-20 30192] S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe [2013-2-5 235216] S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440] S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-8-6 325152] S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-12 59392] S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-18 1255736] S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120] . =============== Created Last 30 ================ . 2013-09-12 18:09:04 -------- d-----w- C:\Users\Taylor\AppData\Local\adawarebp 2013-09-12 17:27:09 -------- d-----w- C:\Program Files (x86)\Lavasoft 2013-09-12 13:55:00 155584 ----a-w- C:\Windows\System32\drivers\ataport.sys 2013-09-05 05:43:42 45880 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys 2013-08-27 14:27:10 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe 2013-08-27 14:27:09 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe 2013-08-27 14:27:08 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe 2013-08-27 14:27:07 1732032 ----a-w- C:\Windows\System32\ntdll.dll 2013-08-27 14:27:05 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll 2013-08-27 14:27:04 243712 ----a-w- C:\Windows\System32\wow64.dll 2013-08-27 14:27:02 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll 2013-08-27 14:27:00 5120 ----a-w- C:\Windows\SysWow64\wow32.dll 2013-08-27 14:26:59 7680 ----a-w- C:\Windows\SysWow64\instnm.exe 2013-08-27 14:26:59 25600 ----a-w- C:\Windows\SysWow64\setup16.exe 2013-08-27 14:26:59 2048 ----a-w- C:\Windows\SysWow64\user.exe 2013-08-18 16:12:47 -------- d-----w- C:\Windows\System32\MRT 2013-08-15 21:56:43 1472512 ----a-w- C:\Windows\System32\crypt32.dll 2013-08-15 21:56:42 224256 ----a-w- C:\Windows\System32\wintrust.dll 2013-08-15 21:56:42 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll 2013-08-15 21:56:42 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll 2013-08-15 21:56:41 184320 ----a-w- C:\Windows\System32\cryptsvc.dll 2013-08-15 21:56:41 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll 2013-08-15 21:56:40 139776 ----a-w- C:\Windows\System32\cryptnet.dll 2013-08-15 21:56:40 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll 2013-08-15 21:55:17 2048 ----a-w- C:\Windows\SysWow64\tzres.dll 2013-08-15 21:55:17 2048 ----a-w- C:\Windows\System32\tzres.dll 2013-08-15 21:54:49 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL 2013-08-15 21:54:48 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL 2013-08-15 21:54:46 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll 2013-08-15 21:54:46 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll 2013-08-15 21:54:21 39936 ----a-w- C:\Windows\System32\drivers\tssecsrv.sys 2013-08-15 21:54:19 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys . ==================== Find3M ==================== . 2013-09-12 17:25:52 47496 ----a-w- C:\Windows\System32\sbbd.exe 2013-09-12 17:25:52 14456 ----a-w- C:\Windows\System32\drivers\gfibto.sys 2013-09-12 17:19:06 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe 2013-09-12 17:19:05 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl 2013-08-15 21:27:05 45856 ----a-w- C:\Windows\System32\drivers\avgtpx64.sys 2013-08-10 05:22:18 2241024 ----a-w- C:\Windows\System32\wininet.dll 2013-08-10 05:20:59 3959296 ----a-w- C:\Windows\System32\jscript9.dll 2013-08-10 05:20:55 67072 ----a-w- C:\Windows\System32\iesetup.dll 2013-08-10 05:20:55 136704 ----a-w- C:\Windows\System32\iesysprep.dll 2013-08-10 03:59:10 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll 2013-08-10 03:58:09 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll 2013-08-10 03:58:06 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll 2013-08-10 03:58:06 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll 2013-08-10 03:17:38 2706432 ----a-w- C:\Windows\System32\mshtml.tlb 2013-08-10 03:07:50 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb 2013-08-10 02:27:59 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe 2013-08-10 02:17:19 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe 2013-07-20 05:51:00 311608 ----a-w- C:\Windows\System32\drivers\avgloga.sys 2013-07-20 05:50:56 71480 ----a-w- C:\Windows\System32\drivers\avgidsha.sys 2013-07-20 05:50:56 246072 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys 2013-07-20 05:50:50 206648 ----a-w- C:\Windows\System32\drivers\avgldx64.sys 2013-07-09 04:45:07 44032 ----a-w- C:\Windows\apppatch\acwow64.dll 2013-07-01 05:45:28 116536 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys 2013-06-24 21:09:08 96168 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll 2013-06-24 21:09:06 867240 ----a-w- C:\Windows\SysWow64\npdeployJava1.dll 2013-06-24 21:09:06 789416 ----a-w- C:\Windows\SysWow64\deployJava1.dll . ============= FINISH: 14:34:45.51 =============== . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume2 Install Date: 8/16/2010 3:39:27 PM System Uptime: 9/12/2013 1:05:17 PM (1 hours ago) . Motherboard: Dell Inc. | | Processor: Intel® Core i3 CPU M 350 @ 2.27GHz | CPU 1 | 2261/533mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 283 GiB total, 120.944 GiB free. D: is CDROM (CDFS) E: is CDROM () . ==== Disabled Device Manager Items ============= . Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f} Description: Deskjet F4500 series Device ID: ROOT\IMAGE\0000 Manufacturer: HP Name: Deskjet F4500 series PNP Device ID: ROOT\IMAGE\0000 Service: StillCam . Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318} Description: Deskjet F4500 series Device ID: ROOT\MULTIFUNCTION\0000 Manufacturer: HP Name: Deskjet F4500 series PNP Device ID: ROOT\MULTIFUNCTION\0000 Service: . Class GUID: Description: Deskjet 3050A J611 series Device ID: ROOT\MULTIFUNCTION\0001 Manufacturer: Name: Deskjet 3050A J611 series PNP Device ID: ROOT\MULTIFUNCTION\0001 Service: . Class GUID: Description: HP LaserJet 600 M602 Device ID: ROOT\MULTIFUNCTION\0002 Manufacturer: Name: HP LaserJet 600 M602 PNP Device ID: ROOT\MULTIFUNCTION\0002 Service: . ==== System Restore Points =================== . RP212: 8/27/2013 10:46:37 AM - Windows Update RP213: 8/27/2013 2:30:02 PM - Windows Update RP214: 8/28/2013 5:24:19 PM - Windows Update RP215: 9/5/2013 10:39:02 AM - Windows Update RP216: 9/12/2013 10:46:48 AM - Windows Update . ==== Installed Programs ====================== . 64 Bit HP CIO Components Installer Ad-Aware Antivirus Ad-Aware Browsing Protection Ad-Aware Security Add-on Adobe AIR Adobe Connect Add-in Adobe Flash Player 11 ActiveX Adobe Flash Player 11 Plugin Adobe Reader X (10.1.7) Adobe Shockwave Player 11.6 Advanced Audio FX Engine Apple Application Support Apple Mobile Device Support Apple Software Update AVG 2013 AVG Security Toolbar Banctec Service Agreement Bonjour Cisco Clean Access Agent Cisco EAP-FAST Module Cisco LEAP Module Cisco PEAP Module Consumer In-Home Service Agreement D3DX10 Definition update for Microsoft Office 2010 (KB982726) Dell DataSafe Local Backup Dell DataSafe Local Backup - Support Software Dell DataSafe Online Dell Edoc Viewer Dell Getting Started Guide Dell Support Center Dell V310-V510 Series Dell Webcam Central DJ_AIO_06_F4500_SW_MIN Dropbox DW WLAN Card Utility Facebook Video Calling 1.2.0.287 Google Chrome Google Desktop Google Update Helper GoToAssist Corporate HP Deskjet F4500 All-in-One Driver 14.0 Rel. 6 Intel® Control Center Intel® Graphics Media Accelerator Driver Intel® Management Engine Components Intel® Rapid Storage Technology Internet TV for Windows Media Center iTunes Java 7 Update 25 Java Auto Updater Java 6 Update 20 (64-bit) Java 6 Update 37 Junk Mail filter update Live! Cam Avatar Creator LiveUpdate 3.3 (Symantec Corporation) Maple 14 McAfee Security Scan Plus Microsoft .NET Framework 4 Client Profile Microsoft Application Error Reporting Microsoft Excel 2010 Microsoft Office 2010 Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office Groove MUI (English) 2010 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office Office 32-bit Components 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared 32-bit MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Word MUI (English) 2010 Microsoft Outlook 2010 Microsoft Rise Of Nations Microsoft Search Enhancement Pack Microsoft Silverlight Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Mozilla Firefox 15.0.1 (x86 en-US) Mozilla Firefox 19.0 (x86 en-US) Mozilla Maintenance Service MSVCRT MSVCRT_amd64 MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML4 Parser Network64 Paint.NET v3.5.10 Pando Media Booster PCSX2 - Playstation 2 Emulator PeerBlock 1.1 (r518) Pinnacle Video Driver PowerDVD DX Quickset64 QuickTime Roxio Burn Scan Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827) Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449) Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019) Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595) Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642) Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576) Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628) Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2) Security Update for Microsoft InfoPath 2010 (KB2510065) Security Update for Microsoft InfoPath 2010 (KB2553431) 64-Bit Edition Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft PowerPoint 2010 (KB2553185) 64-Bit Edition Security Update for Microsoft Publisher 2010 (KB2409055) Security Update for Microsoft SharePoint Workspace 2010 (KB2566445) Security Update for Microsoft Visio Viewer 2010 (KB2597981) 64-Bit Edition Security Update for Microsoft Word 2010 (KB2345000) Spotify swMSM Symantec Endpoint Protection Synaptics Pointing Device Driver TI Connect 1.6 Toolbox Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2473228) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Client Profile (KB2836939) Update for Microsoft Office 2010 (KB2202188) Update for Microsoft Office 2010 (KB2413186) Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition Update for Microsoft OneNote 2010 (KB2589345) 64-Bit Edition Update for Microsoft OneNote 2010 (KB2810072) 64-Bit Edition Update for Microsoft Outlook 2010 (KB2687623) 64-Bit Edition Update for Microsoft Outlook Social Connector (KB2289116) Update for Microsoft Outlook Social Connector 2010 (KB2553406) 64-Bit Edition Update for Microsoft PowerPoint 2010 (KB2553145) 64-Bit Edition Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition Visual Studio 2008 x64 Redistributables Visual Studio 2010 x64 Redistributables VLC media player 1.1.9 Vuze Windows Driver Package - Texas Instruments Inc. (SilvrLnk) USB (06/11/2009 1.0.0.0) Windows Driver Package - Texas Instruments Inc. (TIEHDUSB) USB (09/02/2009 1.0.0.1) Windows Live Communications Platform Windows Live Essentials Windows Live ID Sign-in Assistant Windows Live Installer Windows Live Language Selector Windows Live Mail Windows Live Messenger Windows Live MIME IFilter Windows Live Movie Maker Windows Live Photo Common Windows Live Photo Gallery Windows Live PIMT Platform Windows Live SOXE Windows Live SOXE Definitions Windows Live Sync Windows Live UX Platform Windows Live UX Platform Language Pack Windows Live Writer Windows Live Writer Resources Windows Media Center Add-in for Flash Windows Media Player Firefox Plugin Windstream Broadband Check-up Center WinRAR 4.00 beta 2 (64-bit) . ==== Event Viewer Messages From Past Week ======== . 9/9/2013 3:30:08 PM, Error: Service Control Manager [7022] - The HP Network Devices Support service hung on starting. 9/8/2013 11:20:30 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer SHOAIB that believes that it is the master browser for the domain on transport NetBT_Tcpip_{D2D07D58-25C3-4204-AC88-B0EA6D01016D}. The master browser is stopping or an election is being forced. 9/5/2013 1:47:15 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service. 9/12/2013 12:56:28 PM, Error: VDS Basic Provider [1] - Unexpected failure. Error code: [email protected] 9/12/2013 10:49:55 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Windows 7 for x64-based Systems (KB2872339). 9/12/2013 10:49:02 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070020: Security Update for Windows 7 for x64-based Systems (KB2876315). 9/12/2013 10:48:29 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070020: Update for Windows 7 for x64-based Systems (KB2868116). 9/12/2013 1:07:47 PM, Error: VDS Basic Provider [1] - Unexpected failure. Error code: [email protected] 9/12/2013 1:06:54 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the dleaCATSCustConnectService service to connect. 9/12/2013 1:06:54 PM, Error: Service Control Manager [7000] - The dleaCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. 9/12/2013 1:06:35 PM, Error: Service Control Manager [7000] - The Dock Login Service service failed to start due to the following error: The system cannot find the file specified. 9/12/2013 1:04:53 PM, Error: Service Control Manager [7043] - The AVGIDSAgent service did not shut down properly after receiving a preshutdown control. 9/12/2013 1:04:18 PM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied. . ==== End Of File =========================== Thanks in advance for the help!