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For you that encounter anything of the following after installation of adaware antivirus 12: The window of adware updater is black. The desktop is black. Error message “Msi transaction owner change failed”. The web installer hangs and shows "Done" but nothing else happens. The most common cause is an old driver of the graphic card, usually a graphic card from AMD (can also be called ATI or Radeon) but can occur for graphic cards from Intel too. Adaware software (Lavasoft) appreciates if you can start a new topic in the forum and give them the following information. The manufacturer and model of your graphic card. The graphic card driver version. The files in the folder C:\ProgramData\adaware. If you have been able to find a new version of the video card and if that solved the problem. 1. To find the manufacturer and model of your graphic card Press and hold down the Windows key on the keyboard while pressing the 'R' key (release both keys). In the Open box, type dxdiag and then click OK. The DirectX Diagnostic Tool opens. Click the Display tab. On the Display tab, information about your graphics card is shown in the Device section. Please, reply with Name, Manufacturer and Chipset. 2. The graphic card driver version On Display tab in DirectX Diagnostic Tool, the version number is displayed to the right. Please, reply with the Version number, Date and WHQL signed. 3. The files in the folder C:\ProgramData\adaware To see all files you have to select to show hidden files, see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files for a description. For security reasons, please restore the setting when you're done with this instruction. Please, find the folder C:\ProgramData\adaware\. Right-click the folder name and select Send to - Compressed folder. A new zip file, called adaware.zip, will be created. Please, attach the file adaware.zip to your reply. If it is too large, please upload it to a file sharing service, e.g. Dropbox, OneDrive, Google Drive, and link to the file in your reply. 4. Update display driver Visit the web site of the graphic card manufacturer and try to update the driver. You cannot trust that Device Manager is able to update the driver. If you cannot find a newer version, please ask us for help. If a new version of the driver solved your problem, please inform us since that can help another user.
The following instruction is not valid for Ad-Aware version 11.11. Sometimes the internet connection is lost when uninstalling Ad-Aware 11. If it happens in your computer, please download the correct fix. For 32 bits XP: Uninstall_fix_XPx32.zip For 64 bits XP: Uninstall_fix_XPx64.zip For 32 bits Vista: Uninstall_fix_Vistax32.zip For 64 bits Vista: Uninstall_fix_Vistax64.zip For 32 bits Windows 7: Uninstall_fix_Win7x32.zip For 64 bits Windows 7: Uninstall_fix_Win7x64.zip For 32 bits Windows 8.x: Uninstall_fix_Win8x32.zip For 64 bits Windows 8.x: Uninstall_fix_Win8x64.zip If you don't know if you have 32 or 64 bits XP, you probably have 32 bits, since 64 bits XP is rare. Save the zip file with the fix on a Flash drive, CD disc or some other media you can transfer to the computer without internet connection. Copy the zip file to the desktop of the computer without internet connection. For 32 bits XP: Right-click the zip file and select Extract all. A folder called Uninstall_fix_XPx32 will be created on the desktop and opened. Open its sub-folder called win32. Run the file called uninstall_fix. For 64 bits XP: Right-click the zip file and select Extract all. A folder called Uninstall_fix_XPx64 will be created on the desktop and opened. Open its sub-folder x64 . Run the file called uninstall_fix_XPx64. For 32 bits Vista: Right-click the zip file and select Extract all. A folder called Uninstall_fix_Vistax32 will be created on the desktop and opened. Open its sub-folder x32. Run the file called uninstall_fix_Vista_x32. For 64 bits Vista: Right-click the zip file and select Extract all. A folder called Uninstall_fix_Vistax64 will be created on the desktop and opened. Open its sub-folder Vista x64 and then its sub-folder x64. Run the file called uninstall_fix_Vista_x64. For 32 bits Windows 7: Right-click the zip file and select Extract all. A folder called Uninstall_fix_Win7x32 will be created on the desktop and opened. Open its sub-folder x32. Run the file called uninstall_fix_WIN7_x32. For 64 bits Windows 7: Right-click the zip file and select Extract all. A folder called Uninstall_fix_Win7x64 will be created on the desktop and opened. Open its sub-folder x64. Run the file called uninstall_fix_WIN7_x64. For 32 bits Windows 8.x: Right-click the zip file and select Extract all. A folder called Uninstall_fix_Win8x32 will be created on the desktop and opened. Open its sub-folder x32. Run the file called uninstall_fix_WIN8_x32. For 64 bits Windows 8.x: Right-click the zip file and select Extract all. A folder called Uninstall_fix_Win8x64 will be created on the desktop and opened. Open its sub-folder x64. Run the file called uninstall_fix_WIN8_x64. Your internet connection should be restored when the program is done. If not, please start a new topic and ask for help. http://www.lavasoftsupport.com/index.php?/forum/190-ad-aware-11/ Uninstall_fix_ XPx32.zip Uninstall_fix_XPx64.zip Uninstall_fix_Vistax32.zip Uninstall_fix_Vistax64.zip Uninstall_fix_Win7x32.zip Uninstall_fix_Win7x64.zip Uninstall_fix_Win8x32.zip Uninstall_fix_Win8x64.zip Edits: Added Vista 64 bits Added Vista 32 bits and corrected the instructions. Added Windows 7 32 and 64 bits. Added Windows 8.x 32 and 64 bits. Added not valid for Ad-Aware 11.11
Internet Explorer Please, in Internet Explorer select: Tools (the gear) -> Internet Options On General tab replace Blekko as homepage with a homepage of your choice. Firefox Please, go to your wanted homepage in Firefox. Drag the icon in the left hand side of the address field to the House icon to the right. A window will appear asking you if you would like this page to be your homepage, click yes. Click on the little down arrow to the left of the search field, and select "Manage Search Engines". Set your wanted search engine and remove search engines you don't want to have. See https://support.mozilla.org/en-US/kb/search-bar-easily-choose-your-search-engine for more details. Google Chrome Please, follow http://support.google.com/chrome/bin/answer.py?hl=en&answer=95421 to set the start page(s) of your choice and follow http://support.google.com/chrome/bin/answer.py?hl=en&answer=95653 to set another search engine as your default search engine.
This is a summary of the problem and solution described in http://www.lavasoftsupport.com/index.php?/topic/32843-adawarefree-v103453935-install-error-install-package-save-error/ DKielby was updating from Ad-Aware 10.2 to 10.3 and got the error message: "Installation package save error. Please, check your firewall and security settings and try again later." DKielby found this solution: "First I looked in the Programs and Features control panel. I found three Ad-Aware installations. 1. Ad-Aware Security Add-on v220.127.116.11 2. Ad-Aware Browsing Protection v18.104.22.168 3. Ad-Aware Antivirus v10.2.21.3698 I successfully uninstalled the Security Add-on. I successfully uninstalled Browsing Protection. Then, the Antivirus program which remained offered two choices; 'CHANGE' and 'REPAIR'. There was no option to uninstall. I did not even look at the CHANGE option. I ran the REPAIR option. The repair process did it's thing and disappeared. I was a bit disappointed that there was no confirmation of the REPAIR completion nor it's success. The progress bar just disappeared. Then I looked to confirm that I still had a functional Ad-Aware v10.2.21.3698, and yes I did. Next I ran again the installation program file which was already downloaded. Installation was successful. Ad-Aware Free v10.2.21.3698 was upgraded to Ad-Aware Free v10.3.45.3935."