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computeruser

{topics Merged) I Cannot Get Ad-aware To Run

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I have been using Ad-Aware Pro SE for some years now. I finally pulled the plug and upgraded to Ad-Aware Pro 2007. I have the following problems and I trust I can get assistance as a paid user.

 

1. I cannot change the Ad-Aware main window screen size. The resizer shows but I cannot make it smaller. It is so large that it does not fit on my screen (800x600).

2. It does not run. I set it up as follows in the scheduler:

"C:\Program Files\Lavasoft\Ad-Aware 2007\Ad-Aware 2007.exe" /smart +update +silent +auto

Start in the above folder.

The scheduler allows me to set it up (so I have the right folder) but when I right click on the task and click on run, nothing happens. I use this setup for Ad-Aware Pro SE and it runs just fine.

 

At this point, I cannot use the product, and with 2007 inexorably moving to a close, I must either get a fix, or get a refund and move on to a different product.

 

Thank you for any assistance you might be able to provide.

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I finally downloaded Ad-Aware 2007, keeping in mind all the problems that customers have had with this product. I installed it in a virtual machine to test. It is foolhardy in the utmost extreme to install a product like this in a production machine and hope for success. It took an hour or two of setup, changes and experimentation to make it run somewhat like its predecessor, except that I have not yet found out how to exclude specific folders from being scanning and deleted.

 

That work done, I uninstalled it and shut down the machine.

 

I then installed it in my real production machine, and lo and behold it will not register. It seems it was installed once, and now no amount of uninstallation will let me move it.

 

What a bunch of high-handed and may I say criminally illegal crap. I now have NO license and you have my MONEY.

 

I can install the following paid software on two computers (Desktop and Laptop) owned by me and only me:

Microsoft Office

VMware

UltraEdit

CommView

SmartWhois

DU Meter

Tweakmaster

Lview

NetTerm

FreeMem Pro

Symantec Client Security

Adobe Acrobat

QuickBooks

Mighty Fax

Registry First Aid

Perfect Disk

and much more.

 

The entire software world understands that many, many individuals have two computers. In fact the only piece of software that I own two licenses to is Windows XP Pro OEM because the license was included with each computer I purchased.

 

But Lavasoft not only will NOT let me use one license on both my computers, it won't allow me to run as a trial in a trial machine and then run properly in a production machine.

 

I have no license and now need a refund. You have permanently lost a customer and I will no longer recommend this software to my clients.

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Hello computeruser,

 

I'm really sorry to hear you are having so many problems.

 

I've merged your two topics into one so that we aren't duplicating efforts here to try to answer, but SpySentinel really has the right answer for you in that the Support Center may be able to help.

 

I don't think that installing the paid version onto a VM is what most users would do and that may have messed up the licensing which they may be able to fix for you in the Support Center. Currently Ad-Aware Plus or Pro (paid versions) are only valid on one computer:

http://www.lavasoft.com/support/faq_aaw2007.php#7

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Hello computeruser,

 

I'm really sorry to hear you are having so many problems.

 

I've merged your two topics into one so that we aren't duplicating efforts here to try to answer, but SpySentinel really has the right answer for you in that the Support Center may be able to help.

 

I don't think that installing the paid version onto a VM is what most users would do and that may have messed up the licensing which they may be able to fix for you in the Support Center. Currently Ad-Aware Plus or Pro (paid versions) are only valid on one computer:

http://www.lavasoft.com/support/faq_aaw2007.php#7

 

I have uninstalled all traces of Ad-Aware and have applied to generalsupport for a refund. Let's see what happens. Lavasoft management are most unbusinesslike and I need to deal with companies who understand the real world out there. If I don't get a refund, I will just have to eat the loss.

 

Thank you so much for the reply.

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