Ad-aware Crashes After Scan

[youhavegottobekidding 0]

Serious help needed. Downloaded ad-aware 2007 free last night and ran a scan. Scan took a loooong time and when done there were 9100 critical items. Went to remove and got a popup saying that it could not contact server or something to that effect and then 'terminated gracefully' . Well, that is an awful nice wording to a frustrating time, I'll say that. Soooo.....went to desktop to start it again and received a popup saying that there is an error and it asked if I was logged on as another user. So I restarted pc and then the startup worked ok. Ran ANOTHER scan and came up with 8500 critical items............clicked remove and it did the same theing!!! 'terminated gracefully'. By this time I was not so graceful and I did the whole thing over again and ran a smart scan this time instead of full scan. And AGAIN 'terminated gracefully'. By now grace is out the window and I went to the support page. Guess what............I can't log on because LS can't find my email address THAT I USED LAST NIGHT to get this whole thing downloaded. So now I can't even get to the support dept for help!!!! I can't log on!! Hopefully this forum works for me..........

[Gusten1920 0]

You are not the only one haveing troubles....

 

Ok, try this following stuff to see if you can reduce the number of infections you have on your machine:

 

1) Goto settings / Autoscan and uncheck "Update definitions on startup" setting. Now you are sure that Ad-Aware will not contact any servers

on startup.

 

2) Run a full scan again and try to remove the infections you have.

 

Hope this helps.

Edited August 31, 2007 by Gusten Svensson