Paul D 0 Report post Posted September 19, 2007 (edited) Running the free version on XP home SP2. Date of last update shows as Sept 2nd, although I have updated (apparently successfully) at least twice since then, and further update attempts say I am up to date. Which really doesn't matter, because I can't run a scan anyway. Any attempted scan results in the following:- Service error: 6100 has occurred. Description: Lost connection with Ad-Aware service. Terminating gracefully... So far, always while scanning Opera Cookies. Edited September 20, 2007 by Paul D Share this post Link to post Share on other sites
Paul D 0 Report post Posted September 20, 2007 Running the free version on XP home SP2. Date of last update shows as Sept 2nd, although I have updated (apparently successfully) at least twice since then, and further update attempts say I am up to date. Which really doesn't matter, because I can't run a scan anyway. Any attempted scan results in the following:- Service error: 6100 has occurred. Description: Lost connection with Ad-Aware service. Terminating gracefully... So far, always while scanning Opera Cookies. The problem is in aawservice.exe. Share this post Link to post Share on other sites
LS Tobias 6 Report post Posted September 20, 2007 If you could run a scan and then get the crash dump that would be helpful. In the Windows error message, follow the 'click here' link to get more information. Another message dialog will open, with two more links in it. One of them should be about getting even more information - click that on and yet another dialog will open. Without closing this error dialog, navigate to the folder indicated in the message and retrieve the crash dump (the one with the .mdmp extension). Post the crash dump here (you might have to .zip it first). Regards, Tobias Share this post Link to post Share on other sites
Paul D 0 Report post Posted September 20, 2007 If you could run a scan and then get the crash dump that would be helpful. In the Windows error message, follow the 'click here' link to get more information. Another message dialog will open, with two more links in it. One of them should be about getting even more information - click that on and yet another dialog will open. Without closing this error dialog, navigate to the folder indicated in the message and retrieve the crash dump (the one with the .mdmp extension). Post the crash dump here (you might have to .zip it first). Regards, Tobias Here it is. Just made it - fully zipped 19.99mbaawservice.exe.zip Share this post Link to post Share on other sites
LS Tobias 6 Report post Posted September 20, 2007 Thank you, we'll have a look at it. Regards, Tobias Share this post Link to post Share on other sites
Paul D 0 Report post Posted September 24, 2007 Thank you, we'll have a look at it. Regards, Tobias Well? Share this post Link to post Share on other sites
Paul D 0 Report post Posted September 27, 2007 State of play after updating to 7.0.2.3 The scan stops at the same place - Opera Profile. I get the Microsoft message as per my earlier post. The service then closes, but the scan doesn't. Instead of the Service Error 6100 window the scan goes directly to the summary window, suggesting the scan has completed, which of course it hasn't. So you've removed the error message. Big deal. I have the dump, but it's too big to upload. Share this post Link to post Share on other sites
Paul D 0 Report post Posted October 1, 2007 State of play after updating to 7.0.2.3 The scan stops at the same place - Opera Profile. I get the Microsoft message as per my earlier post. The service then closes, but the scan doesn't. Instead of the Service Error 6100 window the scan goes directly to the summary window, suggesting the scan has completed, which of course it hasn't. So you've removed the error message. Big deal. I have the dump, but it's too big to upload. Incidentally, my last update still shows as 20/09/07. I have updated at least twice since then. But of course that doesn't really matter since I can't run a scan, does it. Share this post Link to post Share on other sites
LS Tobias 6 Report post Posted October 2, 2007 Are you running any other security software? Regards, Tobias Share this post Link to post Share on other sites
Paul D 0 Report post Posted October 2, 2007 Are you running any other security software? Regards, Tobias Yes:- ZoneAlarm Pro Spyware Guard Spybot Resident BHODemon Avira Antivir ProcessGuard BOClean WinPatrol I'll try disabling some of them over the next day or so and let you know. Not Avira or ZA though. Share this post Link to post Share on other sites
Paul D 0 Report post Posted October 2, 2007 Yes:- ZoneAlarm Pro Spyware Guard Spybot Resident BHODemon Avira Antivir ProcessGuard BOClean WinPatrol I'll try disabling some of them over the next day or so and let you know. Not Avira or ZA though. I've now run a scan with each of the above except ZA and Avira shut down, but not with more than one shut down. Same result every time. Share this post Link to post Share on other sites
xhsiao 0 Report post Posted October 5, 2007 I too have problems running Ad-Aware 2007 V7.0.2.3. It was running fine before I updated it to 7.0.2.3. Now it crashes every time when it starts scanning Opera 9.23 profiles. This is the MS error reporting tool detail screen shot. I have the memory dump files, but I can't upload the entire ZIP. It's >10MB, and my U/L speed is low. Maybe the server timeout is too short. appcompat.txt manifest.txt aawservice.exe.mdmp.zip Share this post Link to post Share on other sites
xhsiao 0 Report post Posted October 5, 2007 Other security programs installed on my system: XP Pro SP2 with all the latest updates Spybot-S&D 1.5.1.15 with Tea Timer 1.5.0.9 McAfee Intenet Security - SecurityCenter 7.2 Build 7.2.147, VirusScan 11.2 Build 11.2.124 ZoneAlarm Basic 7.0.408.000 Acronis True Image 9.0 Build 2,323 Opera 9.23 Build 88.08 Share this post Link to post Share on other sites
Paul D 0 Report post Posted October 8, 2007 Are you running any other security software? Regards, Tobias Any progress? What concerns me is that by the time it reaches the crash site I am told it has found an ever-increasing number (currently 40, and rising) of infections, but I am not being given an opportunity to action these. This number continues to rise even after running my other adware programs. Share this post Link to post Share on other sites
LS Tobias 6 Report post Posted October 12, 2007 We are still looking at it. Regards, Tobias Share this post Link to post Share on other sites
Paul D 0 Report post Posted October 12, 2007 We are still looking at it. Regards, Tobias I've uninstalled Opera. I don't really need four browsers. Fixed the problem for me, but obviously not for you. Share this post Link to post Share on other sites