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Cannot Turn Tracksweep Off In Adwatch 2007

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Hi,

 

I have had Ad-Aware 2007 and Ad-watch installed for some while now - currently at version 7.0.2.3, running under Vista Home Premium.

 

I have not encountered any problems until yesterday (27th September). Since then, every time I start the machine up, I have been getting the following error message......

 

"The Ad-Aware 2007 Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service."

 

I have not changed any startup settings, neither have I installed anything new.

 

Also, and far more annoyingly, Tracksweep seems to have developed a mind of its own. I have always had it turned off, but as of yesterday morning, it has been turned on and every time I turn it off, it turns itself back on.

 

Please help!

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Hi Phil,

 

Sorry for the delay in responding - I am just checking back over some recent unanswered Topics, to see whether you managed to resolve your problem.

 

To change Ad-Watch settings (ie: tracksweep) , open Ad-Watch and make whatever changes that you want, then close it back to the SysTray.

 

Then right-click it and select "Close Ad-Watch". You will get the usual "are you sure" message - click Yes and close it down. Wait a few minutes and then re-start Ad-Watch from either a desktop icon or the Start Menu (before restarting Windows) - the settings should now have been saved.

 

For the aawservice .exe, go to Start > Run > services.msc - the list of services will appear - highlight the Ad-Aware 2007 service and select "Start" if you have received the "service is terminating gracefully" error:

 

Start___Run_services.msc.gif

 

Alternatively, remove your current installation of AAW 2007 Plus/Pro, log into the Support Center and download and install a fresh copy of version 7.0.2.3 (and re-register it with your Serial number - a link for Serial number reminder email is also in your Support section).

 

Regards,

 

Spike

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Hi Spike,

 

thanks for your reply. I eventually opted for a complete reinstallation using the latest download version.

 

The situation is now actually worse than it was! I am still sending crash reports to Lavasoft everytime I boot my machine and I am losing internet history, cache, cookies, etc evey time I come out of Internet Explorer. However, there is one slight 'improvement' in that Tracksweep now claims to be still switched off!

 

I am really frustrated now!!

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Hi Phil,

 

I appreciate how frustrated you must be feeling - since you are a licensed user, I would advise contacting Support, explaining the full extent of the problem and asking for detailed instructions as to how to proceed.

 

The first response will be to uninstall/reinstall - pre-empt that by stating clearly that you already have done so :unsure:

 

Regards,

 

Spike

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Hi Spike,

 

thanks for the quick response. I have submitted a question to Support as suggested and await with interest. In the meantime, I have deactivated by Ad-Ad-Aware and Ad-Watch from automatic Start-Up and have seen an imediate improvement - no crash report and I still have my Internet history!.

 

cheers,

Phil

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Hi Phil,

 

I have deactivated by Ad-Ad-Aware and Ad-Watch from automatic Start-Up and have seen an immediate improvement - no crash report and I still have my Internet history!.

It really shouldn't have to come to that :)

 

Firstly a few questions:

  • Are you running 32-bit Vista or 64-bit? (Support for 64-bit won't be out until later in the year).
  • What other security software are you running (anti-virus, anti-malware, firewall - plus anything with a real-time component like Ad-Watch)?
  • I see from your previous posts that you use IE - is it IE7?
  • Apart from the "service terminated unexpectedly" message, are you getting any other error messages?

Tracksweep seems to have developed a mind of its own

Often, these issues turn out to be caused by a particular software configuration - once I have your answers to the above, I will ask one of the Devs to have a look at the problem.

 

Please keep all correspondence with them in a single "email chain" so that all information is available to whoever is assisting you - in need, send me a PM (click on my name and select "Send Message" as a last resort) - I'll see what I can do. Please remember that as a volunteer, I have no access to your licensed product records.

 

Regards,

 

Spike

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Hi Spike,

apologies for the delay in responding. I was waiting for a response from the technical support bods - but the silence is deafening!

 

I am using 32-bit Vista (Home Premium edition) running IE7 and also have TrendMicro PC-Cillin running. These all appeared to be working in complete harmony until Ad-aware was upgraded to 7.0.2.3. I have even uninstalled PC-Cillin in an attempt to tie the problem down, but that didn't fix it.

 

The Service terminated Unexpectedly is the only message I get, but Vista invites me to send a crash report to Lavasoft - which I do everytime.

 

cheers,

Phil

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Hi Phil,

 

I was waiting for a response from the technical support bods - but the silence is deafening!

Did you get the auto-response that your email has been received by Support? If you are not getting any replies at all to Support Center requests, it could be that your ISP is blocking Support emails. We have had a number of cases where Support cannot get a reply out to a user because the customer's ISP block the email as spam or other.

 

Try using a different email address - on the Support log-in page, use the "Forgotten Password" link at the bottom. On the next page (Request Password), use the link, again at the bottom, "...and changed email address? Please fill out this form." That will finally take you to the "Change E-mail for Lavasoft Support Center" page, where you can change your registered email address and re-establish a connection with Support.

 

In the interim, lets try something else - navigate to C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007 and delete the file settings.aaw - your installation should then revert to the default settings, including Ad-Watch (remember that there are settings for TrackSweep in both AAW 2007 Plus/Pro and in Ad-Watch).

 

Then re-select your preferred options for AAW 2007 and Ad-Watch. For TrackSweep in AAW 2007 make sure that all of the choices are de-selected (red crosses) - double-check by right-clicking on each option for IE7 and clicking on "Uncheck All". In Ad-Watch, simply make sure that the TrackSweep option has a red cross.

 

The Service terminated Unexpectedly is the only message I get, but Vista invites me to send a crash report to Lavasoft - which I do every time.

I think that these next suggestions are just shots in the dark, as AAW 2007 actually installs (and worked prior to v.7.0.2.3) but they are worth trying and won't hurt.

 

1)One reason that an installation on Vista fails can be that the installation does not have sufficient privileges on your system.

Follow these steps and see if it helps:

  • In the Start Menu, go to 'All Programs' -> 'Accessories' -> Right Click on 'Command Prompt' and choose 'Run As...'
  • In the 'Run As' window, choose to run as 'Administrator'
  • In the command prompt that appears, type “cd C:\Windows\System32"
  • Type regsvr32 vbscript.dll (note the space in the middle) then click Enter - you should get a "Successful" message.

2) There might be an issue with the Data Execution Protection in Vista:

  • From the Windows Vista default Start menu, right-click Computer, and then click Properties.
  • Click Advanced system settings.
  • In the User Account Control dialog box, click Continue.
  • In the Advanced window, in the Performance section, click Settings.
  • In the Performance Options window, click the Data Execution Protection tab.

If DEP is turned on for all programs, add Ad-Aware2007.exe and LSUpdateManager.exe to the exception list (and, since you have a licensed version, Ad-Watch, Host File Editor and Process Watch).

 

Those steps would rule out any problems with user privileges and the delightful Vista DEP settings :wub:

 

Since TrackSweep is not doing what you want it to, IE7's security/privacy features page is here (you probably know this already...): http://www.microsoft.com/windows/ie/ie7/pr...rivacy_pr7.mspx

 

Not sure how much help this post has been - post back with any progress.

 

Regards,

 

Spike

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Hi Spike,

 

thanks for these suggestions, which I will try shortly, but just to quickly answer your first question...

 

"Did you get the auto-response that your email has been received by Support?"

 

Yes, I did receive that email - so I do know that emails are getting through.

 

OK - I'll now try your suggestions - and will report back in due course.

 

cheers,

Phil

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I've followed your instructions - reset and reinput my prefernences and checked DEP. DEP was only set for Microsofts own stuff, but I changed it and added stuff as per your instructions.

 

I thought I was on to a winner. It worled all day yesterday (about ten times when the computer was either restarted or just cold started!). However, first thing this morning, we are back to square one with a Crash Report sent to Lavasoft following "aawservice.exe has encountered an unhandled exception would you like to send the crash report to Lavasoft". Looking in my Event Viewer, it is indeed the AdAware 2007 Service has terminated Unexpectedly message.

 

I have saved the event log, but it doesn't actually tell you any more than I've told you here. I tried to copy and paste the crash report, but Vista wouldn't let me.

 

However, I appear to srill have my Internet casche and history, so there is a positive side to this at the moment!

 

cheers,

Phil

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Hi Phil,

 

At least you got it to work for a day, through quite a few starts/re-starts - and TrackSweep is finally behaving itself.

 

Now, to work on the re-appearance of the aawservice.exe problem.

 

As a trial, would you please follow my "services.msc" instructions above - this time, high-light the Ad-Aware Service and select "Properties". On the General tab, please change the Start-up type to "Manual", then OK, then close "services.msc".

 

Next, if you have Ad-Watch set to "Load at Startup", please de-select it (red cross) and re-boot. Once your system is up and running, start the Service manually (click on Start) through "services.msc", load Ad-watch from the icon or program menu and see if you still get the aawservice.exe error. You can double-check that both are running through Task Manager.

 

If all is OK, try scanning and see if gets the whole way through - let me know how you get on.

 

Regards,

 

Spike

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Hi Spike,

 

I've done as you suggest - made the AdAware Service a manual startup and no automatic start for AdWatch.

 

All works perfectly - I have done three successful scans and AdWatch is also behaving itself!

 

cheers,

Phil

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Hi Phil,

 

At last, some more progress - at the cost of having start the Service manually, though.

 

It may be that there is something in your startup programs (or the order in which they start) which is interfering with the Service loading/starting. There is an unfortunate tendency by many software companies to configure their programs to load at boot-up, even though you personally don't use them often enough to warrant this - unless you have a lot of ram, this can also system slow-down.

 

Programs that I don't need to load at boot-up are ones like: RealPlayer, Quicktime, Adobe Reader, parts of Nero (6 or 7) such as InCD, and a bunch of others. It isn't that I don't use them, it is simply that I don't use them constantly and only start them (manually) in need.

 

Have you tried clearing out your own startup progs through "Start > Run" and typing in msconfig? If not, give it a go - select the "Startup" tab (far right) and check down the list. Many of them will be obvious (anti-virus, firewall, some hardware component controls etc) which are obviously necessary. Any actual programs that you don't use often enough to have them starting up and running all the time can be de-selected.

 

Please be very careful with any that you do not recognize - some will be obvious system files, some unrecognizable and these last should checked by searching your PC and investigating which program folder they reside in, or checking their properties (right-click > properties) which will often tell you which application they relate to. Any that you can't identify should be left strictly alone.

 

Once you have de-selected (un-checked) any that you wish to remove, click "Apply" then "OK' and you will be prompted to re-boot - once re-started you will get a message that your configuration has been changed etc, etc. Tick the "Do not show this again" in the bottom-left, or the message will appear at every boot-up.

 

Next download and install this small (693kb) utility called MSCONFIG CLEANUP v1.47

 

Run the utility and it will identify the items in msconfig which you have un-checked - click "Select All" then "Cleanup selected" and then quit. Those items will no longer appear in the msconfig startup tab.

 

This is also useful in cases where you have un-installed / re-installed a particular program several times over a period, where that program is automatically added to the Startup list on each installation, leading to multiple, identical entries which can be removed this way.

 

After doing this, try re-setting the AAW 2007 Service back to Automatic and re-boot - does the "Service Terminated Unexpectedly" message re-appear?

 

If so, you may have to live with the Manual option until the next Software Update, which may help sort out your problem :angry:

 

Regards,

 

Spike

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Hello again Spike!

 

right - I have trimmed down the startup stuff as you suggest, although I couldn't use the utility you suggested as it is not Vista compliant, but I used Vista's own Windows Defender. Then turned the Adaware service back to Automatic start and also set Adwatch back to start when windows starts.

 

It worked all of yesterday - but as soon as I booted today, back to the same error.

 

I guess it is as you suggest - back to Manual start until (at least :) !)the next update.

 

Incidentally, still no word from the Support team since the automatic email confirming receipt.

 

cheers,

Phil

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Hi Phil,

 

Thank you for your patience :)

 

It was worth a try - lets see how matters progress after the next update. If I get any more ideas from other Topics, I will post back.

 

Regards,

 

Spike

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Hello again Spike!

 

hopefully not famous last words, but I reinstated the automatic startup of the Adaware service once 7.0.2.5 was installed and all has been running smoothly for the last couple of days - so I guess something rogue was in 7.0.2.3 which has been corrected in/removed from 7.0.2.5.

 

Also, tracksweep is behaving itself at the moment!

 

Here's hoping!

 

cheers,

Phil

;););)

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Oops - It was famous last words!

 

Still, it lasted four days before the Crash reports started again! Back to the drawing board again.

 

At least tracksweep is still behaving itself!

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Oops - It was famous last words!

My first thought - "He's tempting fate again... :) "

 

Now to be serious - I'm moving this Topic to the AAW2007 Bug Reports section, which I know is monitored by the Devs, even if they don't have time to post replies to each problem individually.

 

I'm loathe to say it bit I have posted all of the suggestions that I can think of.

 

The fact that AAW2007 actually ran properly for 4 days without crashing suggests that it is related to some element of your particular configuration, as opposed a problem with AAW2007 itself (not that that will be much comfort). That these problems appear to have surfaced since the 7.0.2.3 Software Upgrade (and continued into 7.0.2.5) is somewhat perplexing.

 

Since I still use XP and am completely unfamiliar with Vista, please excuse what may be a silly question - does Vista still have "System Restore" or a related equivalent?

 

If so, try restoring to a point just before the last crash (a "system checkpoint" for example) and see whether AAW2007 runs properly again.

 

Regards,

 

Spike

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Hello Spike, yet again!

 

yes, Vista does have a System Restore function and very furtunately, a restore point was taken between the last successful run and first crash report.

 

I restored the system and restarted - unfortunately, the crash report was produced again.

 

I have just been playing with my daughter's laptop to upgrade her Antivirus software - which is TrendMicro Internet Security (PC-cillin) and, surprisingly enough the same as mine! She has a XP machine and was running the old free version of Adaware SE alongside PC-cillin very successfully.

 

I took the opportunity to upgrade her to Adaware 2007 at the same time as upgrading PC-cillin. Guess what!! Yes, you guessed it, the XP equivalent of the crash report to be sent to Lavasoft occurred! So I have a sneaky suspicion that Adaware 2007 (only since 7.0.2.3) conflicts somehow or other with TrendMicro Internet Security (PC-cillin) - both 2007 and 2008 versions.

 

It only occurs at start-up of the service. If you set the adaware service in Vista to start manually or set adaware in XP to not run at startup, then all works well!

 

cheers,

Phil

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