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jamaicalady

Compability with Microsoft Live One Care

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It looks like I have to upgrade to Ad-Aware 2007 Free from Ad-Aware SE Personal. However, does anyone know if this program is compatible with Microsoft Live One Care? Thanks.

 

Hi Kiliki, Ad-Aware Pro 2007 is not compatible with Live One Care, I don't know whether the 2007 free version is. Read THIS

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Tippy55,

 

I have answered you in your own Topic here. As I posted there, as a licensed user you should be contacting Support to resolve any problems you may be experiencing.

 

This "incompatability" is a new one on me and we have a number of posters with Windows Live One Care.

 

Please remember that, as with all programs, what works on one system may encounter issues on a different one.

 

Spike

 

EDIT: From the posts below it appears that there is indeed a new compatability issue with Windows Live One Care. Apologies for my initial response.

Edited by spike-nz
To correct original post

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quote:

"This "incompatability" is a new one on me and we have a number of posters with Windows Live One Care."

 

It's a brand new wrinkle. Yesterday I woke my PC up and found this message from OneCare:

OneCare is maintaining you PC making the following programs unnecessary. Keeping these programs installed may affect the operation on OneCare and cause severe performance problems for your computer.

It insists I uninstall AdAware 2007 completely, turning off AdWatch is not good enough. I don't know what the consequences of not uninstalling the program would be, but some people would rather trust Lavasoft to monitor malware than Microsoft.

bjcs

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quote:

"This "incompatability" is a new one on me and we have a number of posters with Windows Live One Care."

 

It's a brand new wrinkle. Yesterday I woke my PC up and found this message from OneCare:

OneCare is maintaining you PC making the following programs unnecessary. Keeping these programs installed may affect the operation on OneCare and cause severe performance problems for your computer.

It insists I uninstall AdAware 2007 completely, turning off AdWatch is not good enough. I don't know what the consequences of not uninstalling the program would be, but some people would rather trust Lavasoft to monitor malware than Microsoft.

bjcs

I've been using OneCare for about a year. I've also been using Ad-Aware SE Personal until yesterday. I like Ad-Aware because it seems to find a lot of spyware that OneCare doesn't find. OneCare is useful to me for a firewall, for backup, and for disk cleanup. Everything was fine until I switched to Ad-Aware Personal 2007 yesterday. Then I got the same or a very similar message that bjcs got from OneCare, that I had to uninstall Ad-Aware 2007. I'd like to use Ad-Aware only on demand (from me), to clean out spyware when I think my computer needs it. Can anyone help?

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Hi bjcs & condorhiker ,

 

Thanks for the info - I'll pass it on to the Devs so that the issue can be resolved.

 

As I said above - I haven't seen this before. I'll post back when I know more.

 

Regards,

 

Spike

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wloc.jpg

 

That's the message. And when you click on "Why should I uninstall these applications" the page has nothing to do with the case, and when you click on "Uninstall now" after the dire warnings it says, "are you sure you want to uninstall this program?"

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I should think this conflict occurs because both applications operate as a service, and theoretically they might detect and attempt to remove the same malware simultaneously.

Edited by winchester73

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I installed the new free version of Adaware yesterday and had the same conflict with OneCare so I uninstalled Adaware. I had no such problem with the prior version of Adaware. I wonder if Lavasoft can come up with a "fix" so that the two programs are compatible?[

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onecare only released the update on the 31st of Jan 2008 that contains the message about the conflict previous to this onecare did not report any conflicts.

hopefuly it can be fixed as i would rather not choice between the programs

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onecare only released the update on the 31st of Jan 2008 that contains the message about the conflict previous to this onecare did not report any conflicts.

hopefuly it can be fixed as i would rather not choice between the programs

 

 

Yes -- I hope the issue is quickly resolved. I too do not want to make a choice of which program to remove -- they both offer useful tools.

 

Anyone know an alternative to Ad-Aware 2007, should the issue not be resolved ?

I currently also use SpyBot Search & Destroy for some of LavaSoft's functionality, however, it takes a bit longer to run.

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I would presonaly go back to ad-aware SE and update its definitions as much as posible without touching the builds if possible.

Spybot and ad-aware catch different things so you are best to run both (not scanning at the same time as there is an extreamly small chance of them creating instability. also the CPU will hate you if u try)

ccleaner seams to be quick but doesnt provide all the functions of Adaware and im not sure on how good it is as ive only just started with it myself. (if i breach any rules Sorry in advance i had a look and it may break advertising but i doubt it) I would take AD aware over it any day though. (running both with spybot s and d aswell as WLOC would offer best protection)

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Hello All,

 

This is a brand new issue as reported by the above posters - Lavasoft is now working on a method to resolve the problem.

 

Please allow some time to communicate with MS before considering alternative apps.

 

Regards,

 

Spike

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OneCare's situation with AdAware 2007 (and also McAfee Site Advisor btw) is from the update released 31/1/08. I'm sure it will all get sorted out as Spike suggests.

 

For now, there is a simple solution ... either uninstall one of the two programs or ignore the conflict warning from OneCare. Kind of obvious, no?

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For now, there is a simple solution ... either uninstall one of the two programs or ignore the conflict warning from OneCare. Kind of obvious, no?

 

Obvious unless you are one of the thousands who followed One Care's advice to remove the program and now have the dreaded 1720 error message and can not uninstall the program.

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Hi PoolBoy,

 

Please see this AAW 2007 FAQ: How do I resolve the "Error 1722" problem?

 

As to the "compatibility issue" caused by the 31st Jan One Care update, please see this thread over in the MS forums (there are several actually), but this is the longest one:

 

OneCare and AdAware should not conflict with each other..... http://forums.microsoft.com/WindowsOneCare...79&SiteID=2

 

You can leave Ad-Aware 2007 installed in conjunction with OneCare, but it's icon will remain red in the system tray indicating a problem and advising to remove Ad-Aware as an "Interfering Program"- the suggested work-around for Ad-Aware users with OneCare installed is to just ignore the red warning from OneCare until MS gets this mess straightened out.

 

For those unhappy with that suggestion, choose which program to uninstall - then post in the MS forums, giving them your own personal opinion about this new "wrinkle"...

 

Other products being targeted by One Care at this time appear to be: McAfee Site Advisor and AVG Antispyware.

 

Regards,

 

Spike

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Hi PoolBoy,

 

Please see this AAW 2007 FAQ: How do I resolve the "Error 1722" problem?

 

As to the "compatibility issue" caused by the 31st Jan One Care update, please see this thread over in the MS forums (there are several actually), but this is the longest one:

 

OneCare and AdAware should not conflict with each other..... http://forums.microsoft.com/WindowsOneCare...79&SiteID=2

 

You can leave Ad-Aware 2007 installed in conjunction with OneCare, but it's icon will remain red in the system tray indicating a problem and advising to remove Ad-Aware as an "Interfering Program"- the suggested work-around for Ad-Aware users with OneCare installed is to just ignore the red warning from OneCare until MS gets this mess straightened out.

 

For those unhappy with that suggestion, choose which program to uninstall - then post in the MS forums, giving them your own personal opinion about this new "wrinkle"...

 

Other products being targeted by One Care at this time appear to be: McAfee Site Advisor and AVG Antispyware.

 

Regards,

 

Spike

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As soon as I started receiving the message from OneCare that Ad-Aware 2007 was incompatible, my computer slowed to a crawl. I uninstalled Ad-Aware, but my computer's operation was still very slow. I assumed that it was because I had picked up some tracking cookies that I had previously been able to remove with Ad-Aware. But could MS have done something in their 1/31/08 update of OneCare that has caused my computer to slow down? My computer is marginal anyway, it's a 6-year-old IBM Thinkpad with 250 MB of RAM.

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Hi condorhiker,

 

As soon as I started receiving the message from OneCare that Ad-Aware 2007 was incompatible, my computer slowed to a crawl....But could MS have done something in their 1/31/08 update of OneCare that has caused my computer to slow down?

The two events happening at the same time may be a coincidence - then again, maybe not.

 

Since you have uninstalled AAW 2007 and the sluggishness persists, I would suggest going to the One Care forums and post a request for assistance there: http://forums.microsoft.com/WindowsOneCare...t.aspx?siteid=2

 

Regards,

 

Spike

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Hello All,

 

This is a brand new issue as reported by the above posters - Lavasoft is now working on a method to resolve the problem.

 

Please allow some time to communicate with MS before considering alternative apps.

 

Regards,

 

Spike

 

I'm experiencing the same problem. I'm very hopeful that Lavasoft will offer a fix, as I, like others don't want to rely on just one program. While OneCare is good, it's not perfect, and I've definitely had the situation come up when OneCare missed something that Ad-Aware caught.

 

Do you have an ETA for a fix?

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Do you have an ETA for a fix?

No word as yet - however, Lavasoft is working hard to reach a satisfactory resolution with MS.

 

Regards,

 

Spike

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Our VP of Marketing, Michael Helander, addresses this issue in a recent blog post here: http://www.lavasoft.com/company/blog/?p=335

 

An excerpt from the post:

I assure you, any company that tells you that you must uninstall another program in order to run theirs is doing you a great dis-service! Our product, like many others in our industry, is built to be compatible with other security products in order to provide computer users with 1) the right to choose, and 2) strong security layers against today’s threats.

 

As Spike mentioned earlier, we are working with Microsoft to resolve this issue.

 

Regards, Tobias

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According to the comment posted by Jona Bolin, Lavasoft AB, at http://securitygarden.blogspot.com/2008/02...flict-with.html

The only time a problem occurs is when you are running the realtime protection features of Ad-Aware 2007 Plus/Pro (Ad-Watch), at which point LiveOneCare might terminate prematurely. {emphasis added}

Since Ad-Aware 2007 (Free) also includes the Ad-Watch component, it is understandable that Windows Live OneCare (WLOC) is justified in pointing out the possible conflict. After all, the WLOC team has a responsibility to their paid customers just as Lavasoft does to theirs. Based on Jona's admission that Ad-Watch could indeed terminate WLOC, I suggest that the WLOC team is certainly doing what they should to protect their paid customers. Particularly considering Jona's comment, it would also appear that Michael went, shall we say, a tad bit overboard in her blog post when she referred to "Microsoft Bullies" along with other inappropriate remarks.

 

That said, I would suggest users of both Windows Live OneCare and Ad-Aware 2007 (Free) refer to the post and screen captures by Microsoft MVP Donna Buenaventura at Windows Live OneCare and Ad-Aware 2007 incompatibility issue where Donna illustrates what the Windows Live OneCare screen captures mean, explaining that she has had no issues running both WLOC and Ad-Aware 2007 (Free).

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After contacting Microsoft directly, they have responded that they will be removing this conflict "at risk" warning in their April update. See here for more info:

Microsoft Live OneCare Conflict

to be corrected in April update

http://www.lavasoftsupport.com/index.php?showtopic=16899

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