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deanej

Ad-Aware deletes my auto-logins!

69 posts in this topic

How can I stop ad-aware from deleting my auto-logins? I keep checking what it detects but none of the privacy objects remotely resemble the sites where the auto-login is deleted after every scan.

Version: Ad-Aware 2007 Free

Windows XP Home SP2

Internet Explorer 7

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Hi deanej,

 

I suspect that TrackSweep is the culprit - please open AAW 2007 and select "Tools & Plug-ins > TrackSweep" - de-select all options (red crosses) and then close AAW2007.

 

Reopen AAW 2007 and try scanning again - if your auto-logins are still being wiped, there is another step we can try.

 

Please post back with how you get on.

 

Regards,

 

Spike

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OK - my other suggestion would be to "reset" your AAW 2007 settings.

 

Please navigate to (the default path) C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007\ and delete the file settings.aaw (nb: not the file settings.aw).

 

Then please re-open AAW 2007 and re-select/save all of your preferences (including TrackSweep, which is under a different tab) and then close AAW 2007 to re-create the settings.aaw file.

 

After re-opening AAW 2007 again, see if the behaviour continues.

 

Regards,

 

Spike

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It works fine now. Thanks! I wonder why ad-aware now requires that you restart the program whenever you change settings to avoid bugs like this (even if the applicable setting wasn't changed - TrackSweep is off by default).

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Hi deanej,

 

Thats great :unsure:

 

I wonder why ad-aware now requires that you restart the program whenever you change settings

I suspected your settings file had somehow become corrupted. Therefore to re-create a "fresh" one AAW 2007 needs to be closed, the old file settings deleted and then re-opened.

 

That last action automatically creates a new settings file with the default settings applied. This can then be amended to suit your individual preferences.

 

Regards,

 

Spike

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Spoke too soon. It's just different sites that are affected now. Should I not remove tracking cookies? These were critical objects in SE but are now labeled privacy objects.

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Hi deanej,

 

They are no longer considered to be Critical, in that they are not malware and are therefore classed as Privacy Objects.

 

Go to your usual sites and re-save your log-ins - then after your next scan, check each cookie detected to see if they are related to the sites being affected.

 

If they are, put them into "Ignore" and see what effect that has on your auto-logins (they can always be removed form Ignore and deleted later, if required).

 

Regards,

 

Spike

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I'm having the same troubles as above. When I run a scan and delete all the findings, I end up having to reinput my password to all the sights I visit regularly (alot). Which is totally unacceptable--I'm sorry! When I make the changes suggested above, it finds nothing to remove.

 

Why did Lavasoft make this change to the new product? The old product worked just fine.

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Hi Spamsucks,

 

Firstly, go to "Tools & PlugIns > Tracksweep" and make sure that all of the options are de-selected (red cross).

 

Then go to "Settings > Scanning" and make sure that MRUs are de-selected and "Save".

 

Next time that you scan, if any of the Tracking Cookies (under the Privacy Tab) relate to sites that you regularly visit are detected, put them into "Ignore".

 

If the behaviour persists, please uninstall, then download and install the Microsoft Windows Install Clean-up Utility (WICU) from here - locate any references to AAW 2007 (ie: your previous installation) and highlight/remove.

 

Then try a fresh download/install from here, making sure that you turn off all of the TrackSweep settings etc as mentioned above after re-installing.

 

Thereafter, you should be able to scan without saved passwords etc being automatically removed after scanning.

 

Regards,

 

Spike

 

NB:

Why did Lavasoft make this change to the new product? The old product worked just fine

AAW 2007 is a completely re-written program for modern malware - the old AAW SE relied on technology some 5+ years old and simply wasn't up to the task. We all mourn its passing - the question now is, do we want something familiar or something that will protect us now and into the future?

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Firstly, go to "Tools & PlugIns > Tracksweep" and make sure that all of the options are de-selected (red cross).

 

Then go to "Settings > Scanning" and make sure that MRUs are de-selected and "Save".

 

Next time that you scan, if any of the Tracking Cookies (under the Privacy Tab) relate to sites that you regularly visit are detected, put them into "Ignore".

 

If the behaviour persists, please uninstall, then download and install the Microsoft Windows Install Clean-up Utility (WICU) from here - locate any references to AAW 2007 (ie: your previous installation) and highlight/remove.

 

Then try a fresh download/install from here, making sure that you turn off all of the TrackSweep settings etc as mentioned above after re-installing.

 

Thereafter, you should be able to scan without saved passwords etc being automatically removed after scanning.

 

Hi,

 

I just tried this with no resolution to the problem. :wub:

 

I did not apply the available software updates but I did update the defenitions file. I also noticed that all tracksweep options are already deselected in the free version by default (red "x"'s ).

 

None of the passwords affected show up in the tracking cookie list so deselecting is a non-starter. It is as if it knows they are not tracking cookies so does not list them but then it deletes some of them anyway. No mention of this in the log though from what I can see. :sleep:

 

I also tried deleting the settings file and recreating it with no change in behaviour. Is there anything else we can try?

 

I am using IE7 and wondered if this was significant?

 

 

dr del

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Hi,

 

I am also having this problem with ad-aware free. ;)

 

So far, aside from the suggestions mentioned in this thread, uninstalled and removed all traces from my system then re-installed a version recomended in another post.

 

The problem continued so I then updated that program with no change. I made another post and tried the suggestions made in that thread also with no solution.

 

None of the login cookies show up in the tracking cookie list so cannot be added to ignore - it seems to just randomly delete some of them. All tracksweep options are red x's but there is no save button on the tracksweep page so I navigate to another tab and save from there.

 

It has also recently (in the past 3 days I would say began to freeze at the end of the scan on "conditional folders" or something similar and seems unable to delete tracking cookies on occasion even though all browser windows are closed.

 

Should I try uninstalling again? Is it an ie7 compatability problem? Can the dev's replicate this fix to try and isolate the cause?

 

dr del

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It sounds like you have already covered any instance of this behavior being caused by Ad-Aware or it's track sweep or settings. And since it is not finding those cookies in a scan, it's not going to delete them. It is possible your issues arise from within IE7 or it's settings, the website on which you having a problem, or another type of privacy software you might be using. For the website you are having a problem with, try locating the cookie for it in your cookies folder. Delete it while offsite. Then try revisiting the site to see if it will create a new cookie. (Then also check the site settings to make sure you haven't instructed it to remove them when you leave or other some such site specific setting)

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Hi,

 

I hear what you are trying to say but I've tested that and it most likely is ad-aware free that's causing it. ;)

 

The problem is randomly affecting about 8 sites (I don't have that many accounts I have to log into but use those 8 on a daily basis). I have checked and the logins remain unaffected between restarts and extended absences but run adaware once and theres a high probability that at least one if not several will have dissapeared. If it was just one or even the same ones every time I would be inclined to think it is their problem.

 

I have zonealarm pro and avg antivirus but neither is allowed to autoscan. Adaware has long been the only spyware scanner I have run on a daily basis as basically it is only tracking cookies I'm looking for. :D

 

I have obviously updated my virus scanner and IE but the only change to my security software has been the replacement of the old adaware free version. It may be the way it scans them or accesses them but don't run it and the logins remain, run it and the problem happens.

 

The probelm exists for the OP of this thread as well so while the problem might be obscure it is not unique.

 

Sorry to keep bringing you problems but I hate the idea of trying to find an alternative after years of great experiences with lavasoft.

 

 

dr del

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Hi dr del,

 

I have a suggestion that might be helpful - there is a small app called CookieWall (getting rather ancient, but still works with Win OS up to XP).

 

Check it out here: http://www.analogx.com/contents/download/network/cookie.htm

 

I've used it for years to keep an eye on which cookies load at what site - most of them go into "Temp Accept" which I clear out before logging off. A number go into "Always Accept", such as those for online banking, my ISP, sites that I am subscribed to (although I usually delete their advertising cookies), etc. Then there are a few which fall into the "Delete Automatically" category - I have some pet hates, which include anything to do with doubleclick and all but the most essential RealPlayer cookies...

 

CookieWall isn't a "silver bullet", however the cookies that I want to keep always remain after any security scans or running cleanmgr, etc. - used in conjunction with other more modern security apps (AAW included), it can be useful.

 

If you do decide try it, change the default Config, so that it checks for new cookies every 10 seconds (rather than the default 1 minute).

 

Regards,

 

Spike

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Is it an ie7 compatability problem? Can the dev's replicate this fix to try and isolate the cause?

I tried all evening to duplicate the problem and was not able to make Ad-Aware malfunction in the manner described (especially with the other troubleshooting you have tried).

 

IE7 compatibility - not really (Ad-Aware 2007 is compatible with IE7, Opera and Firefox), however, are you aware of the new cookie controls available in IE7 that you did not have before in IE6? There are quite a few and many of those controls built into your new browser are much the same as Ad-Aware's. You can also now block those 3rd party cookies just using your browser settings!

 

It is possible there is a bug in Ad-Aware that does this but until I can reproduce it and show to our Development Team I was trying to rule out other possible causes (as described above). I will keep looking or if someone can point me to how to duplicate this action being caused by Ad-Aware then I can have someone investigate.

 

Are you familiar with these controls now available in IE7? I got the impression that IE7 was a new upgrade for you, so that is why I was wondering if you know about these extra features that now handle cookies and privacy items much differently than we were used to with IE5 and IE6.

 

 

post-65-1206189263.gif

 

And if you click on that "about" link you will see this info:

Delete webpage history

As you browse the web, Internet Explorer stores information about the websites you visit and information that you're frequently asked to provide (for example, your name and address). The following is a list of the type of information that Internet Explorer stores:

 

Temporary Internet files

Cookies

A history of the websites you've visited

Information that you've entered into websites or the Address bar (this is referred to as saved form data and it includes things such as your name, address, and the website addresses that you've visited before)

Passwords

Temporary information stored by browser add-ons

Usually, it's helpful to have this information stored on your computer because it can improve web browsing speed or automatically provide information so you don't have to type it in over and over. You might want to delete that information if you're cleaning up your computer or are using a public computer and do not want any of your personal information to be left behind.

 

To delete all browsing history

 

In Internet Explorer, click the Tools button, and then click Delete Browsing History.

Click Delete all, and then click Yes.

To delete a specific category of browsing history

 

In Internet Explorer, click the Tools button, and then click Delete Browsing History.

Click the Delete button next to the category of information you want to delete, click Yes, and then click Close.

Notes

 

You should close Internet Explorer when you're done to clear cookies that are still in memory from your current browsing session. This is especially important when using a public or kiosk computer.

Deleting all browsing history does not delete your list of favorites or subscribed feeds. It only deletes temporary files, browsing history, cookies, saved form information, and saved passwords.

Lots of cookie handling options here:

 

post-65-1206189364.gif

 

See also this very good article:

 

Blocking Unwanted Cookies with IE 7

http://www.mvps.org/winhelp2002/cookies.htm

 

And you might want to explore some of the new features in IE7 here to get familiar with it

Internet Explorer Home Page (Microsoft)

http://www.microsoft.com/windows/products/...ie/default.mspx

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Hi,

 

I have been using IE7 for a fair little while but to be honest haven't tinkered with it much - here are the settings at the moment.

 

iesettings.JPG

 

As you can see I was relying on aaw se as it worked so well.

 

I will try completely removing it again and re-installing with the latest binary to see if I can replicate your sucess. :D

 

 

dr del

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OK, I registered for the forums just to add my .02 to this ... I am still using IE6, never have bothered to upgrade to IE7, and Ad-Aware 2007, the free version, deletes all my auto-logins in every single, solitary site where I have an auto-login set up. It has done it since the first time I ran a scan after upgrading to 2007 from SE, and none of the suggested fixes that I've found here have taken care of this problem. I changed no security, etc., settings on my computer after upgrading to 2007. Everything is as it was when I was running SE.

 

I am a long-time user of Ad-Aware and have always been pleased with the results I've gotten from the software. I had considered upgrading to the paid version. However, the pain-in-the-rear of having to re-enter my login info on an assortment of different sites every time I run an Ad-Aware scan has caused me to (a.) not run Ad-Aware as much as I need to be running it and (b.) consider looking for an alternate product that while it might give a shade less protection than Ad-Aware, is close enough to where it would be worth dumping Ad-Aware to not have the pain-in-the-rear of having to re-enter my login information 12-15 times after every scan.

 

It is obvious from all the posts on the forum that there is a problem here, and I really wish you guys would figure it out.

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Just bumping this since there has been no reply ... and I forgot to put in my original post that I am using Windows XP Media Center, along with IE6 and Ad-Aware 2007 free. Again, this issue has to be caused by Ad-Aware 2007 because it did not start until I upgraded to Ad-Aware 2007. There is something in this program, whether it shows that these cookies are being detected or not, that is causing it to delete auto-logins whether Track Sweep is engaged or not (and mine is turned off, I have tried all suggested fixes for this as I noted in my original post). And that is a pain in the ###### that I am not prepared to deal with every day, because I have been, since I started using Ad-Aware, running a scan every day. I have downloaded AVG's free anti-spyware software for a trial run. It appears to work fine, about like Ad-Aware SE did, and it does not delete my auto-logins. I would prefer to keep using Ad-Aware because I have used it for so long. I actually have more trust in it than any other product. However, if there is something that gives me, say, 90 percent of the protection of Ad-Aware but comes without the pain in the ###### of having to re-enter 15 or 20 auto-logins every single day, then that is worth the gamble to me and I would, very sadly, have to say farewell to Ad-Aware unless somebody comes up with some fix for this issue.

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I'm having the exact same problem as the posters above. I'm using XP SP2 and IE7. I've tried the suggested fixes with no luck. If there isn't a proper fix available soon I, too, will be saying good-bye to (what used to be) my "go to" anti-spyware program. And that's a shame.

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Hi,

 

Could this be caused by a corrupt index.dat or the permissions set on some of the cookies set inside it? I was just thinking I used to have a "keep list" of cookies and wondered if it did that by changing their properties to write protected or something?

 

Just trying to find a way round this - ironically I have noticed that while it randomly deletes logins most of the time it nearly always deletes the one for this forum. :D

 

 

dr del

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I can't believe this has been going on for several months without being resolved. I've been waiting to install Ad-Aware 2007 until someone gets to the bottom of this.

 

I really miss not using this app and hope something can be done about this problem soon.

 

Surely someone a Lavasoft can address this.

 

TIA

Edited by TuboTiger

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Hi,

 

O.K.

 

As mentioned in my previous post I was wondering if this was a problem with either file permissions or corrupt files.

 

Basically I assumed calamityjane and spike know more about how this program works than I do ( a fairly safe assumption :) ).

 

So I went looking to try and find any programs that might have whitelists of cookies or domains that would affect file permissions. On my system I found zonealarm pro and window-washer so I went through them and manually removed any cookies or domains set to "keep" or similar.

 

I then went and downloaded index.dat suite from here as it was recomended by pcanswers as being safe to use but effective. I did make a system restore point despite the fact that one of the side effects of this going wrong is losing the ability to use system restore. :)

 

I did deselect temp files and pre-select my os (XP) but other than that left it at the default settings.

 

I let it find and auto-select the index dat files and cookies etc it thought should be removed the used the create batch command and restarted when prompted.

 

It might not be necessary to delete/rebuild all the index.dat files but I figured shotgun first snipers rifle later.

 

Obviously you will need to visit all the sites and re-enter your info to get new cookies etc after this.

 

Now it is early days as I have only ran 3 scans since doing this all within a 2 hour period but so far none of my logins have been deleted.

 

The reason I am posting this drivel with so little testing is to see if anyone else can also test using only one part of it to see what, if any, steps actually help the problem on different systems.

 

If the logins stop getting deleted then I was thinking of trying to re-enable whitelists to see if it comes back.

 

So, anyone else want to try any of this?

 

 

dr del

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dr dl,

 

Thanks for your reply and efforts to get to resolve this. :)

 

I really don't believe a user should have to go through all of these steps to resolve this issue. Especially those of us who are not techies.

 

For those of you who feel comfortably making all of those adjustments to your PC, I'm sure your efforts will be rewarded.

But for me, if it's not a simple solution, or better yet, Lavasoft make the changes to Ad-Aware, I'm apprehensive about going through all of those steps and tinkering with my PC. Not because I am lazy, but because I know little about how to fix problems that develop from making changes to my apps.

 

Unfortuanately, I have to wait to reinstall Ad-Aware 2007 until this is worked out. For me this is a set-back because I rally like the app.

 

I will continue to read comments and suggestions on this thread hoping to find a solution.

 

Good Luck to all

TIA

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Interesting finds, Dr del.

 

You see it had to be something or a setting on your system and I don't whether corrupt index or what. Mixing in other 3rd party security apps may also be a factor (some programs do the same thing and when a user sets 3 different protections doing all the same thing the results can be unpredictable). All I can tell you is that I could not reproduce this on 2 machines here.

 

I assume then the problem has been cleared up for you?

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