pagefam2 0 Report post Posted March 5, 2008 Hi I have tried many of your suggestions and one was to change some of the settings and it will not let me change them I also read that maybe norton could interfere with it and I have tired to turn norton off while it scans and have had not luck my norton after awhile comes back on again. Since we had to switch from SE too this it's been a nightmare. I am wondering if there is something else out there that is free as well that is not such a headache as this as it seems lava soft could care less on fixing the problems. I have xp any help would be appreciated I am about ready to remove it completely as it's doing me no good. Share this post Link to post Share on other sites
Raziel von Nosgoth 0 Report post Posted March 6, 2008 Hi I have tried many of your suggestions and one was to change some of the settingsand it will not let me change them I also read that maybe norton could interfere with it and I have tired to turn norton off while it scans and have had not luck my norton after awhile comes back on again. Since we had to switch from SE too this it's been a nightmare. I am wondering if there is something else out there that is free as well that is not such a headache as this as it seems lava soft could care less on fixing the problems. I have xp any help would be appreciated I am about ready to remove it completely as it's doing me no good. Hi How did you delete SE ? tfa Raziel Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 10, 2008 HiHow did you delete SE ? tfa Raziel I deleted it just as it shows to do so. I don't show it on my computer. I still can't complete a scan and about ready to give up with this program. Share this post Link to post Share on other sites
SpySentinel 30 Report post Posted March 10, 2008 Sometimes a scan can get hung-up on large or compressed files - please open AAW 2007 and select "Settings > Scanning" and under the "Scanning Options" section, enable (green tick) the "Skip files larger..." option, changing the file size as per this screen shot: Then try both Smart and Full scans - they are more thorough than SE so will take a bit longer anyway. Please post back with how you get on. Regards, SpySentinel Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 10, 2008 Sometimes a scan can get hung-up on large or compressed files - please open AAW 2007 and select "Settings > Scanning" and under the "Scanning Options" section, enable (green tick) the "Skip files larger..." option, changing the file size as per this screen shot: Then try both Smart and Full scans - they are more thorough than SE so will take a bit longer anyway. Please post back with how you get on. Regards, SpySentinel I tried that too as I had seen your post in another area it did get further then it normally does but it still would not finish after hours. So I don't know what to do next. Map Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 10, 2008 I deleted it just as it shows to do so. I don't show it on my computer. I still can't complete a scan and about ready to give up with this program. I I deleted just as it instructs you to do and I don't show it anywhere on my computer. Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 10, 2008 I tried that too as I had seen your post in another area it did get further then it normally does but it still would not finish after hours. So I don't know what to do next. Map I did try to do this once before and it would not let me change the settings. this time it has so I am trying a scan again. Will let you know if it works. Map Share this post Link to post Share on other sites
SpySentinel 30 Report post Posted March 10, 2008 Please let us know so we can get to the bottom of this! Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 10, 2008 Please let us know so we can get to the bottom of this! Hi I was able to complete a quick scan and will set to do the full one once I am ready to get off line. If I have a problem I will come back and post here again. Map Share this post Link to post Share on other sites
SpySentinel 30 Report post Posted March 10, 2008 Glad to hear you got the Quick scan to work. Let us know if a Full scan Works! Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 10, 2008 Glad to hear you got the Quick scan to work. Let us know if a Full scan Works! Well before doing a full scan I thought I better do an update and that would not let me it states an error occurred then states SSL download failed run web update which I went to the side bar and tried to do a web update and it said the same thing as above so now I can't update. I could before at least do an update please advise thanks Map Share this post Link to post Share on other sites
rmgalley 0 Report post Posted March 11, 2008 As you will see from other threads, the 'SSL download fail' error has only recently occurred. It is unrelated to the problem you are having and is yet to be fixed by Lavasoft. Share this post Link to post Share on other sites
SpySentinel 30 Report post Posted March 11, 2008 Lavasoft has fixed the problem, try now. Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 12, 2008 Lavasoft has fixed the problem, try now. I just have tried to update again and it just keeps saying getting information about updates.....please wait and I have waited for quite some time and still nothing. Still in need of help???? Also I tried to do going to the website directly on a link you gave in another post and tired to update their directly and it gave me a file called core one and it is a zip file I don't have anything to upzip it and am not going to buy something else. What do I do with this file now. Can I just delete it and will that remove it or do I need to do something else as well. Please advise. Monica Share this post Link to post Share on other sites
alildevil 0 Report post Posted March 12, 2008 I use a freeware program called ZipGenius that does all the unzipping and stuff for me. Share this post Link to post Share on other sites
chief 0 Report post Posted March 12, 2008 I had changed the skip files larger to 30000 it still hangs up, last post, i decreased the size as mentioned unclicked unload modules, did a scan, and now gets hung up. Whats up ad aware may have had update problems in the past but not with the scans Share this post Link to post Share on other sites
pagefam2 0 Report post Posted March 12, 2008 I had changed the skip files larger to 30000 it still hangs up, last post, i decreased the size as mentioned unclicked unload modules, did a scan, and now gets hung up. Whats up ad aware may have had update problems in the past but not with the scans I was finally able this morning to do updates and do both scans. So what ever is going on lava soft must be working on it. Thanks for the help Share this post Link to post Share on other sites
SpySentinel 30 Report post Posted March 13, 2008 Your welcome. Share this post Link to post Share on other sites