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nextstop

Cleaning Cache and a Spooler Window Popped Up

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Frequently, I clean my cache when surfing the net. Been doing this procedure for years and have never had a window pop up called Spooler. This worried me, because recently I have had multiple attempts of someone trying to hack into my server, even email the webmaster (which is me) and pretend to be me, in order to get passwords.

 

I changed all my passwords, making them more complex and removed 58 malwares from my computer's registry.

 

After doing this, roughly 12 hours later, this Spooler thing popped up.

 

Ad-aware SE asked me if I wanted to permit it to write to the Registry or block it. I chose block it. Did I do the right thing? Or has it already altered the registry? I understand that a Spooler writes to the hard-drive and then sends info to an external device (like a printer).

 

I'm concerned because it is quite obvious that I have one or more hackers trying to get passwords and other private info that doesn't belong to them and could cause my company serious harm.

 

sincerely,

nextstop

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A couple basics you can do..

 

1. Go to your control panel, add/remove programs, and see if you can find any programs that you did not install and you know are not part of your computers preinstalled software. If you do try and uninstall them.

2. Run a Anti Virus Scan and try to clean/delete anything on there. ( See below if you dont have an antivirus) If that resolves it do not continue on.

3. If you dont have any important *programs* that you installed AFTER getting this virus you can do a system restore. Note that word documents etc. will not be deleted.

 

To do this..

1.Go to start, all programs,accesories. system tools, system restore.

2. Click on restore my computer to an earlier time.

3. Click on a BOLDED date closest to the time before you got the virus.

4. Click ok/restore.

 

Note: I am assuming you are using windows XP. To undo this restoration if you see it did not help, repeat step one and click on undo my last restoration.

 

4. Clean ALL internet cookies, cache, and temporary internet files.

5. Download and install a copy of McAfee Firewall, VirusScan, Spamkiller, and Privacy service for a full 30 days. Use those to help secure your system for that month. If you see it has done a good job, you should go ahead and buy the security suite which will protect you. For a basic scan from McAfee without a download click on the link below.

6. I also reccomend you download a free copy of TweakNow RegCleaner and CCleaner to get rid of trash from your registry that may be there. Links are also below.

 

I've included some other tools you may find useful.

 

--------------------------------------------

McAfee Anti Virus

 

http://us.mcafee.com/root/mfs/default.asp

 

AVG Anti Virus

 

http://www.download.com/AVG-Anti-Virus-Fre...tml?tag=lst-0-2

 

TweakNow RegCleaner

 

http://www.download.com/TweakNow-RegCleane...tml?tag=lst-0-2

 

CCleaner(Crap Cleaner)

 

http://www.download.com/CCleaner/3000-2144...tml?tag=lst-0-1

 

Spybot - Search and Destroy

 

http://www.download.com/Spybot-Search-Dest...tml?tag=lst-0-1

 

Microsoft Windows Defender ( Beta 2 )

 

http://www.download.com/Microsoft-Windows-...tml?tag=lst-0-1

 

I hope I was able to help. :) Please email me at [email protected] if you have any other questions.

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nextstop,

 

Which version of Ad-Aware are you using? Latest is Ad-aware SE Build 106r1 (look in bottom right corner of the Ad-Aware screen). If your version is older, please follow CalamityJane's advice here: http://www.lavasoftsupport.com/index.php?showtopic=1519 and post a new log here.

 

Are you still having problems with your PC?

 

Spike-nz

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This forum relates to reports of infections where we know the name of the offending family. Therefore I am moving this to Ad-Aware Support forum..

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