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mlobes

Ad Aware 2007 (Free) crashes

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This is my first entry into this forum. I recently upgraded from the previous Free version of Ad Aware (SE I think) which worked a treat for me on my HP laptop running Win XP. I had to upgrade to the 2007 version because the previous version was no longer supported.

 

When I run AAW 2007 v 7.0.2.7, it crashes the PC and I get the dreaded "blue screen of death' come up and the PC reboots. The message on the blue screen includes the following (see attacahed):

 

Technical Information:

 

***STOP: 0x0000008E (0xC0000005, 0x0061002E, 0xEFB63CF0, 0x00000000

 

Beginning dump of physical memory

Physical memory dump complete.

Contact your system administreatot or technical .... etc etc ..

 

I've uninstalled and reinstalled the program a couple of times but the same thing keeps happening

 

Has anybody else had this problem and fixed it ?

 

Thanks

 

mlobes

post-58967-1213451066.jpg

Edited by mlobes

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Hi :D

I need more info

OS ?

How did you the un-install?

Security-Software ?

Cheerio

Raziel ;)

 

I run Windows XP SP2 and Symantic Antivirus V9.0.3.1000

I think I originally installed 2007 over the previous version, but when I uninstalled 2007 to reinstall after the first crash occured, I would have unsed Add/Remove Programs in Control Panel.

 

Hope that helps !!

 

mlobes

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Hi mlobes ;)

pls un-install AAW 2007.

Next ...

download and install WICU ( Windows Install Clean-Up Utility/ by MS ).

Run WICU and remove all AAW references.

Start/Run > type 'cleanmgr' > enter > Drive 'C' > ok > checkmark Temporary Files / Temporary Internet Files /

Recycle Bin > reboot

Run a windows search for AAW traces and delete them ( if found > reboot again )

Now start a new install.

Hope this helps

Cheerio

Raziel :)

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