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HenryFoster

Ad-Aware crash

6 posts in this topic

Having happily run previous versions od Ad-Aware, I was happy to upgrade to 2008 version, believing that this would be an even better product.

 

I installed Ad-Aware 2008 free version a couple of months age and cannot now un-install it as it is functionally useless to me.

 

It will start to download updates and then tell me that updates could not be downloaded.

 

System Error:1810 has occurred. Description:Service is not online. Application Terminates

OK

 

since I am permanently on Broadband, I fail to understand what is going on here.

 

In order to re-install Ad-Aware, I attempted the un-install option which caused the following dialog boxe to emerge:

 

An error has occurred in Ad-Aware

Component:

TFormError

Message:

Access violation at address 005BAACE in module ‘Ad-Aware.exe@ Read of address 00000294

Send this information to Lavasoft Support Team (https://secure.lavasoft.com/support/supportcenter/)

Ad-Awaqre now terminates.

EAccessViolation

OK

 

Windows XP pro

 

So, this program is stuck on my system and no use to anyone.

 

Help, please

post-59144-1213894232.jpg

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Hi,

 

Please try this;

 

Go to Start > Run > type services.msc then run > find Lavasoft Ad-Aware Service

 

then if it is 'stopped' click start. If it is 'running' click restart.

 

Then try and uninstall / reinstall. Let me know what happens.

 

Casey

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Hi Casey,

Thanks for that really rapid reply.

I did all you told me to do and Lavasoft didn't appear on the list, so I have re-booted and it still doesn't appear, so maybe the un-installation did take place after all?

Will try downloading and re-installing again.

For now,

Thanks for your advice

Henry

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That all went fine until the time came to quarantine items when this error message came us and, I suspect, quarantine was not effected:

 

Component:

TVirtualStringTree

Message:

Access violation at address 0053AC12 in module ‘Ad-Aware.exe’. Read of address 00000000D

Send this information to Lavasoft Support Team (https://secure.lavasoft.com/support/supportcenter/)

 

Ad-Aware terminates

EAccessViolation

OK

post-59144-1213913609.jpg

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Hi,

 

Yeah that error has popped up a lot recently, do a quick search of the forums (this one and the Ad-Aware 2008 forum) to read about it.

 

Have you encountered it again?

 

Casey

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Hi Casey,

Latest scan seems to have gone through without any problems: it also revealed fewer bugs than yesterdays', so I suspect that the items were actually removed despite the rather alarming error message.

Thanks for your help,

Henry

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