ckimagesuk 0 Report post Posted December 23, 2008 I am having problems with Ad Aware Pro 2007, A program i am trying to install requires AAW Pro 2007 to be uninstalled, however i cannot find it in Control panel add/remove programs or anywhere on the pc. Help, this is driving me mad Share this post Link to post Share on other sites
Raziel von Nosgoth 0 Report post Posted December 24, 2008 Hello as a user with a valid licence you're entitled to professional customer support. Plz use the link in my sig. for your login. Regards Raziel Share this post Link to post Share on other sites
ckimagesuk 0 Report post Posted December 24, 2008 Sorry for the confusion, the Ad Aware Pro 2007 was a beta test version that ran out, I thought it had been deleted completely. Not a registered user with Lavasoft. Share this post Link to post Share on other sites
Raziel von Nosgoth 0 Report post Posted December 25, 2008 NP which program you want to install ? Is AAW 07 Pro completely uninstalled know? A screenshot from the 'Uninstall call' would be helpfull. Regards Raziel Share this post Link to post Share on other sites
ckimagesuk 0 Report post Posted December 26, 2008 NP The prog i want to install is McAfee Total Protection. I have searched for AAW Pro 07 in the registry and in windows search and there is no sign of either AAW or Lavasoft. I have even run CCleaner, Short of formatting my HDD i don't know where else to look. Share this post Link to post Share on other sites
Raziel von Nosgoth 0 Report post Posted December 26, 2008 hmm ... download and install Windows Installer CleanUp Utility ( Freeware by M$ ) use the link in my sig. <<>> W.I.C.U Run Wicu and delete all AAW references. Navigate to Documents and Settings/All Users ( User name)/Application Data/Lavasoft and delete the entire folder. Hit WIN +<R> -- type 'cleanmgr' -- enter -- drive 'C' -- enter/ok -- check Temporary Files/Temporary Internet Files/ Recycle Bin -- run -- reboot. This should solve the problem. Regards Raziel Share this post Link to post Share on other sites
ckimagesuk 0 Report post Posted January 9, 2009 Sorry for the delay, i have been away. Unfortunately everything you suggested has failed to eliminate the problem. Is there a free e-mail address for Lavasoft that i can use, or should i try installing AdAware 2008 and then uninstal it? I am at my wits end now, slowly losing the plot. Share this post Link to post Share on other sites
Raziel von Nosgoth 0 Report post Posted January 9, 2009 Try this link and follow the prompts. Raziel Share this post Link to post Share on other sites
ckimagesuk 0 Report post Posted January 9, 2009 Thought i had hit a winner,done everything that was suggested and found a hidden Lavasoft file, deleted it. Restarted pc. Tried to install Total Protection and failed again. Screen shot attached Share this post Link to post Share on other sites
Raziel von Nosgoth 0 Report post Posted January 11, 2009 plz go to Documents & Settings/All Users/Application Data and search for folders with blue-coloured ( maybe in 07 it was another colour) numbers in braces . as shown. Regards Raziel Share this post Link to post Share on other sites
