• Announcements

    • Andrew Browne

      Support for other products than adaware, ad block and Web Companion

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock


      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/

Sign in to follow this  
Followers 0
Morningdove

Ad-Aware AE installed but will not start

42 posts in this topic

I installed AE over 2008 and everything seemed fine, but after reboot the program would not start. Clicking the start button showed the hourglass for a few seconds, but then just quit. There was no indication of any problems or error messages during the installation or when trying to start the program.

 

Next I uninstalled AE, rebooted the computer, emptied the temp folder, downloaded another copy of the installer, turned off COMODO Internet Security and reinstalled AE. The results were exactly the same as previously described.

 

My system is running Windows XP SP3

 

Help!

Edited by Raziel v. Nosgoth

Share this post


Link to post
Share on other sites

I installed AE over 2008 and everything seemed fine, but after reboot the program would not start. Clicking the start button showed the hourglass for a few seconds, but then just quit. There was no indication of any problems or error messages during the installation or when trying to start the program.

 

Next I uninstalled AE, rebooted the computer, emptied the temp folder, downloaded another copy of the installer, turned off COMODO Internet Security and reinstalled AE. The results were exactly the same as previously described.

 

That's exactly my experience. I installed/uninstalled 3 times and so far have been unable to see any activity after right and/or left clicking on the AE icon in the task bar or on the exe file in the AE folder. Is there supposed to be any observable activity after clicking on the icon?

Share this post


Link to post
Share on other sites

That's exactly my experience. I installed/uninstalled 3 times and so far have been unable to see any activity after right and/or left clicking on the AE icon in the task bar or on the exe file in the AE folder. Is there supposed to be any observable activity after clicking on the icon?

 

 

 

I would expect to see the program GUI. I checked Task Manager and nothing pertaining to Ad-Aware was running.

Edited by Morningdove

Share this post


Link to post
Share on other sites

I have the exact same problem

 

I uninstalled Ad Aware AE and tried to reinstall Ad Aware SE 2008 - it did not work. I re installed the AE version - still the same problem- then in uninstalled it with Revo Uninstaller (Free Software). I used the Revo defaults, (level 3 I think) and DID NOT CHECK THE RESTART BOX and deleted all the registry and file entries identified by Revo.

 

I then successfully re installed the old Ad Aware SE 2008 and it works fine.

 

I suppose we will have to wait until Lavasoft figures out why the new AE version will not start.

Share this post


Link to post
Share on other sites

Installed and working now. Not sure if I did anything differently but just uninstalled and reinstalled then manually re-registered.

Ron

Share this post


Link to post
Share on other sites

Well, I did solve the problem. I am not sure which step solved it, but here's what I did:

 

-- I uninstalled Ad-Aware AE.

-- I found a dead service called aawservice.exe and actually removed it from the services list.

-- I reinstalled the program, this time choosing "custom install" (in small print) on the accept license page.

-- Then I declined to add the driver for the Ad-Watch function since I don't use Ad-Watch anyway.

The program now started and ran normally, but without the Ad-Watch feature. Not satisfied with having a feature missing I again uninstalled the program and reinstalled it, this time installing the Ad-Watch driver. The program again started and ran including the Ad-Watch feature.

 

I have no positive explanation for why this solved the problem, unless the dead services entry was causing it, but that doesn't sound logical since the service was disabled. It might save some work if you just delete the dead service and do a full installation, but I didn't try that so I don't know if it will work.

 

I used the free "Extended Task Manager" utility from Extensoft to easily delete the service.

 

I hope this convoluted procedure works for all of you having the same problem and I do hope this program is worth the effort. I might also add that I installed and uninstalled the program a number of times prior to the above procedure, but without the success that ronsmith had.

Edited by Morningdove

Share this post


Link to post
Share on other sites

I have pinned this topic for future reference.

Share this post


Link to post
Share on other sites
Well, I did solve the problem. I am not sure which step solved it, but here's what I did:

 

-- I uninstalled Ad-Aware AE.

-- I found a dead service called aawservice.exe and actually removed it from the services list.

-- I reinstalled the program, this time choosing "custom install" (in small print) on the accept license page.

-- Then I declined to add the driver for the Ad-Watch function since I don't use Ad-Watch anyway.

The program now started and ran normally, but without the Ad-Watch feature. Not satisfied with having a feature missing I again uninstalled the program and reinstalled it, this time installing the Ad-Watch driver. The program again started and ran including the Ad-Watch feature.

 

I have no positive explanation for why this solved the problem, unless the dead services entry was causing it, but that doesn't sound logical since the service was disabled. It might save some work if you just delete the dead service and do a full installation, but I didn't try that so I don't know if it will work.

 

I used the free "Extended Task Manager" utility from Extensoft to easily delete the service.

 

I hope this convoluted procedure works for all of you having the same problem and I do hope this program is worth the effort. I might also add that I installed and uninstalled the program a number of times prior to the above procedure, but without the success that ronsmith had.

 

Thank you Morningdove that has worked a treat.

I think it was the removal of the aawservice.exe which did the trick.

Share this post


Link to post
Share on other sites

I checked to see there was no AAWService.exe, or anything else I could identify with Ad Aware after I had un-installed the software. I then re-installed the AE version, but alas, It failed to work just as described by others above in this thread.

Share this post


Link to post
Share on other sites

@Hegelcat

try this ...

uninstall AAW2008 with REVO in the highest pos.

download and install WindowsInstallerCleanUp Utility ( link in sign.)

run wicu and delete all AAW references

Reboot

WIN + <R> -- type 'cleanmgr' -- enter -- tag temp.files/temp.internet files/recycle bin and fire it up

Reboot

start a fresh dl and inst.

Let me know what happened.

Regards

Raziel :)

Share this post


Link to post
Share on other sites
I checked to see there was no AAWService.exe, or anything else I could identify with Ad Aware after I had un-installed the software. I then re-installed the AE version, but alas, It failed to work just as described by others above in this thread.

 

You are correct, the file doesn't exist. It is only an entry in the services list. You can remove the entry from the services list as I did, you can delete it from the registry directly or you can try Raziel v. Nosgoth's idea.

Edited by Morningdove

Share this post


Link to post
Share on other sites
You are correct, the file doesn't exist. It is only an entry in the services list. You can remove the entry from the services list as I did, you can delete it from the registry directly or you can try Raziel v. Nosgoth's idea.

 

I could find no entry in the services list with any reference to aaw but what I did find was aawservice.exe still in the documents and settings/all users/application data/lavasoft file - and that was after running a complete uninstall using revo at the highest setting.

Just manually deleting this file had the desired effect and allowed the new program to install fully.

Share this post


Link to post
Share on other sites

It appears we have found workaround solutions, but I have one lingering concern: Is Lavasoft going to fix their problem or are we going to have to go through this everytime Ad-Aware is updated?

 

An ending note: in my case when I checked the documents and settings/all users/application data/lavasoft folder after uninstalling all versions of Ad-Aware, that folder was empty. Go figure. But I do think I will download a copy of REVO uninstaller; it sounds like an interesting program.

Edited by Morningdove

Share this post


Link to post
Share on other sites

I have had a variation on this problem, I downloaded Ae onto my main computer and it is working fine, but on my backup computer all went well until I did a restart to complete the installationwhen my XP had almost completed the shutdown I got the "Programme not responding" message which was immediately covered by a pop up with a message about a missing/lost file, one with a lot of 0s in it, the reboot then continued normally, on rebooting I got a flag telling me to reboot to complete the installation, several reboots later the problem still persists. I have done a scan but it still shows up as no scans done yet.

I contacted my local "Fix it' man who is having the same problem I am having, his advice is to either uninstall or put up with it for a few days until Lavasoft come up with a fix.

Syd.

Share this post


Link to post
Share on other sites

We have a result - it worked!!

 

What I did:

 

Uninstall SE 2008 using Revo Uninstaller on the default "Moderate" setting and removed everything that it found

Reboot

Ran Command Prompt and found aawservice with the command "sc query aawservice"

Deleted the service with "sc delete aawservice"

 

(As an aside you can see all the commands for sc query with the command "sc query/?" )

Reboot

 

Installed AE version and it worked

 

Thanks Guys

Hegelcat

Share this post


Link to post
Share on other sites

I was finally able to install Ad-Aware AE on two computers using a combination of the workarounds described in this thread. It finally started working, after several more tries, when the AE icon showed up in the systray.

Share this post


Link to post
Share on other sites

i have got exactly the same problem

windows xp pro sp3

AVG 8.0 free

originally had Ad aware 2008 free edition

i havent got an aaware.exe service so how do i get rid of it?

Share this post


Link to post
Share on other sites
I installed AE over 2008 and everything seemed fine, but after reboot the program would not start. Clicking the start button showed the hourglass for a few seconds, but then just quit. There was no indication of any problems or error messages during the installation or when trying to start the program.

 

Next I uninstalled AE, rebooted the computer, emptied the temp folder, downloaded another copy of the installer, turned off COMODO Internet Security and reinstalled AE. The results were exactly the same as previously described.

 

That's exactly my experience. I installed/uninstalled 3 times and so far have been unable to see any activity after right and/or left clicking on the AE icon in the task bar or on the exe file in the AE folder. Is there supposed to be any observable activity after clicking on the icon?

 

I'm experiencing the same problem; however, I'm running it on Windows 2000 Pro. I have deleted with REVO 3 times and reloaded 4 times and I still can't open the program. Is the old 2008 version still available? I'm ready to give up on the new version

 

TSH

Share this post


Link to post
Share on other sites

Count me among the dejected. After reading this thread, I deleted Aware AE, restarted and let ccleaner clean the registry. I will now make one more attempt at installation, however I feel an hour is enough time to have spent on this problem.

 

I like Aware, however I feel the authors have not addressed this issue sufficiently. Hope they contact me if and when a working copy is available.

 

Gerry

Share this post


Link to post
Share on other sites
I deleted Aware AE, restarted and let ccleaner clean the registry. I will now make one more attempt at installation

The above solved the problem. AE now functions.

 

Gerry

Share this post


Link to post
Share on other sites
I have had a variation on this problem, I downloaded Ae onto my main computer and it is working fine, but on my backup computer all went well until I did a restart to complete the installationwhen my XP had almost completed the shutdown I got the "Programme not responding" message which was immediately covered by a pop up with a message about a missing/lost file, one with a lot of 0s in it, the reboot then continued normally, on rebooting I got a flag telling me to reboot to complete the installation, several reboots later the problem still persists. I have done a scan but it still shows up as no scans done yet.

I contacted my local "Fix it' man who is having the same problem I am having, his advice is to either uninstall or put up with it for a few days until Lavasoft come up with a fix.

Syd.

 

Similar experience here - except my pc would not shut down after AdAware Anniversary was installed. Ended up completely uinistalling everything to do with AdAware, after restoring pc to earlier date, finally got pc back running and starting and shutting down properly. I am leaving ALL AdAware off my pc's - it just not worth the hassle.

Share this post


Link to post
Share on other sites
Similar experience here - except my pc would not shut down after AdAware Anniversary was installed. Ended up completely uinistalling everything to do with AdAware, after restoring pc to earlier date, finally got pc back running and starting and shutting down properly. I am leaving ALL AdAware off my pc's - it just not worth the hassle.

 

Yes, I too just uninstalled it. AE froze entire new Vista PC twice. As posted elsewhere, had to do a hard (power off) reboot. Will try it again in a few weeks.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  
Followers 0