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Moby Duck

Norton Internet Security 2009 compatible with Ad-Aware 2008?And how to remove NIS 2007?

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Computer specs: Sony-Vaio laptop, about 8 months old, runs on Windows Vista Home Premium with Service Pack 1. I have currently got Norton Internet Security 2007 and have been offered a free upgrade to NIS 2009 from the Symantec website via the LiveUpdate Notice. I would also like to install the free version of Ad-Aware 2008. I don't have any Ad-Aware software on this laptop but had the program on my old desktop, which, alas, was so old that it had to be disposed of. Anyway, I liked the Ad-Aware 2008 program. So my two questions are:

 

1) I have read that one has to run the Norton removal tool to deinstall NIS 2007. I have also read that the built-in uninstaller of NIS 2009 will remove NIS 2007. I don't know which method is safer. I chatted a few times to the Symantec experts...and they can't make up their minds either! Well, if that isn't a scream. So: which NIS-2007-deinstallation method is better? :rolleyes:

 

2) Has anyone run Ad-Aware 2008 alongside NIS 2009 and Windows Defender? Is this a combination which is okay, or might this be too heavy on the computer resources?

 

Thanks in advance for your patience and time :D

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Hello Moby Duck :D

plz try the new Ad-Aware AE and check if it run alongside with NIS.

The incompatibility between AE/2008 and Symantec (Norton) Endpoint is known issue.

Your uninstall issue -- try 'Revo Uninstaller' ( link in sig. )

Regards

Raziel :rolleyes:

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Hello Moby Duck :D

plz try the new Ad-Aware AE and check if it run alongside with NIS.

The incompatibility between AE/2008 and Symantec (Norton) Endpoint is known issue.

Your uninstall issue -- try 'Revo Uninstaller' ( link in sig. )

Regards

Raziel :rolleyes:

 

 

Symantec Endpoint? Is that embedded in Norton Internet Security? Thanks for your suggestion about Revo Uninstaller, but I'd rather use the Norton removal tool which, after all, is specialised for Norton software. Revo Uninstaller sounds more general.

Edited by Moby Duck

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Hi Moby Duck

 

Symantec Endpoint? Is that embedded in Norton Internet Security?

 

Nope you don't have Symantec Endpoint, you have norton internte security, Symantec Endpoint is the corporate version.

 

 

I'd rather use the Norton removal tool which, after all, is specialised for Norton software.

 

Yes, for Norton, use the Norton Removal Tool.

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I wanted to ask something: is SheehanHB (Amy) still around here? She is a Norton Guru, and she gave me removal instructions for Norton AntiVirus 2003 on another computer last year. Since this is NIS 2007 which I want to remove, the removal instructions might be different. She might be able to give me exact instructions, such as how many times to run the removal tool - some of the analysts at Symantec said once, others twice, and yet others said that NIS 2009 would remove NIS 2007. They didn't sound that certain, though. Would it be possible to contact SheehanHB, or notify her of this thread/my issue about removing NIS 2007? My eternal gratitude in advance :D

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Hi Moby Duck,

 

SheehanHB has not been around in a while, not sure why. I will see what I can do for you.

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Hi Moby Duck,

 

SheehanHB has not been around in a while, not sure why. I will see what I can do for you.

 

Good morning SpySentinel (it's a cold snow-topped morning in the German-speaking part of Switzerland), thank you very much for your reply, but I managed to chat to a Symantec analyst who FINALLY gave me very straightforward instructions on how to remove NIS 2007 cleanly. He told me to run the removal tool by all means and that letting NIS 2009 uninstall NIS 2007 was not clean enough (NIS 2007 sub-entries tend to remain in the registry). Here are the instructions he posted during the chat session:

 

1) remove all older versions of Norton by running the norton removal tool, which can be downloaded from www.symantec.com/nrt

2)close all running programs, but I can still leave the AutoProtect feature of NIS on and do not have to disconnect from the internet. (Personally, I prefer disconnecting from the internet because having an antivirus program removed is like...er...removing your pants. In public).

2)after running the tool, reboot the computer (the tool should prompt this step automatically)

3)download the NIS 2009 installer (free for NIS 2007 users) from www.norton.com/nis09

4)save the installer to the desktop, do not run it as yet

5)double-click on the installer icon after the download is complete, do not do ANYTHING during installation. NIS 2009 has its own inbuilt installer and will install in less than 1 minute

6)After installation, reboot the computer

7)NIS 2009 will say that the product has expired. Type in the NIS 2007 product key. NIS 2009 will be activated

8)run LiveUpdate

 

Sounds very straightforward. Hope it's like that in practice as well. I'll post back with my news. I'm aware that this is a Norton rather than an Ad-Aware issue. However, I'll be keeping an eye out for reviews on how NIS 2009 works together with Ad-Aware 2008. I dare not install Ad-Aware 2008 together with NIS in case there are conflicts I am still unaware of.

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Hi Moby Duck,

 

Thanks for the update. Also, SheehanHB will be around to check in on you as well.

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I wanted to ask something: is SheehanHB (Amy) still around here? She is a Norton Guru, and she gave me removal instructions for Norton AntiVirus 2003 on another computer last year. Since this is NIS 2007 which I want to remove, the removal instructions might be different. She might be able to give me exact instructions, such as how many times to run the removal tool - some of the analysts at Symantec said once, others twice, and yet others said that NIS 2009 would remove NIS 2007. They didn't sound that certain, though. Would it be possible to contact SheehanHB, or notify her of this thread/my issue about removing NIS 2007? My eternal gratitude in advance ;)

 

 

Hi there ! Sorry it took so long to get back to you !!

Can you tell me what steps you have taken so far and what other security apps are installed besides your Symantec products?

 

This will help me get you thru this as cleanly as possible.

 

Thanks !

-amy- :D

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Hi there ! Sorry it took so long to get back to you !!

Can you tell me what steps you have taken so far and what other security apps are installed besides your Symantec products?

 

This will help me get you thru this as cleanly as possible.

 

Thanks !

-amy- :D

 

 

*bounces up and down with joy* Hi Amy! Thanks a million for coming to my rescue ;)

I haven't done anything so far to remove NIS 2007, I've only saved some of my most revelant documents to an SD card in case something goes awry, and I'll be creating a manual restore point. Vista came preinstalled, so I don't have a Vista CD to repair Windows in the case of absolute havoc...and I have downloaded and saved the Norton removal tool and the NIS 2009 installer to my desktop, but I haven't run either of them as yet.

The laptop is a Sony-Vaio model (bought in Hong Kong) with Windows Vista Home Premium and Service Pack 1. The only other security software I've got besides Norton Internet Security 2007 is Windows Defender.

Edited by Moby Duck

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Hi Moby Duck,

 

Thanks for the update. Also, SheehanHB will be around to check in on you as well.

 

Thank you, SpySpentinel. You're a sweetheart. ;)

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*bounces up and down with joy* Hi Amy! Thanks a million for coming to my rescue ;)

I haven't done anything so far to remove NIS 2007, I've only saved some of my most revelant documents to an SD card in case something goes awry, and I'll be creating a manual restore point. Vista came preinstalled, so I don't have a Vista CD to repair Windows in the case of absolute havoc...and I have downloaded and saved the Norton removal tool and the NIS 2009 installer to my desktop, but I haven't run either of them as yet.

The laptop is a Sony-Vaio model (bought in Hong Kong) with Windows Vista Home Premium and Service Pack 1. The only other security software I've got besides Norton Internet Security 2007 is Windows Defender.

 

 

Begin by disconnecting from the internet - You might want to copy your Symantec key to notepad before you start

Remove 2007 VIA add/remove

MAKE SURE that Windows Defender is disabled before you Remove via Add/Remove

Reboot - Still offline

Run REMOVAL tool.

Reboot

REMOVE Live Update via add/remove if still listed

Reboot

Run NRT again.

Reboot

 

Install NIS 2009

Use your OLD key when requested and THEN connect to the internet before validating.

 

You'd be smart to get your Norton AC login info together just in case you need to access it after the new install.

 

If you get stuck during this process - use another computer if possible and post back and I'll get you thru it.

You shouldn't have any problems - the 2009 version is very user-friendly to install.

 

:D

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Begin by disconnecting from the internet - You might want to copy your Symantec key to notepad before you start

Remove 2007 VIA add/remove

MAKE SURE that Windows Defender is disabled before you Remove via Add/Remove

Reboot - Still offline

Run REMOVAL tool.

Reboot

REMOVE Live Update via add/remove if still listed

Reboot

Run NRT again.

Reboot

 

Install NIS 2009

Use your OLD key when requested and THEN connect to the internet before validating.

 

You'd be smart to get your Norton AC login info together just in case you need to access it after the new install.

 

If you get stuck during this process - use another computer if possible and post back and I'll get you thru it.

You shouldn't have any problems - the 2009 version is very user-friendly to install.

 

;)

 

Hi Amy, I've already saved my NIS 2007 product key to notepad (to copy-paste into NIS 2009 later), and I've got my Norton account info all ready. So you would advise me NOT to run the Norton removal tool directly? Or can it be done just the same? I just had a peek around the Norton community forum, and most of the users seem to opt for running the removal tool directly, without any preliminary deinstallation via the control panel.

Disconnecting from the internet: pull out the cable?

Before removing NIS 2007: deactivate NIS's AutoProtect feature?

Thanks so much for helping me.

Edited by Moby Duck

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Hi Amy, I've already saved my NIS 2007 product key to notepad (to copy-paste into NIS 2009 later), and I've got my Norton account info all ready. So you would advise me NOT to run the Norton removal tool directly? Or can it be done just the same? I just had a peek around the Norton community forum, and most of the users seem to opt for running the removal tool directly, without any preliminary deinstallation via the control panel.

Disconnecting from the internet: pull out the cable?

Before removing NIS 2007: deactivate NIS's AutoProtect feature?

Thanks so much for helping me.

 

 

Run the NRT after you have uninstalled via Add/Remove.

Yes, unplug yourself from the internet.

 

Don't disable any NIS features before the uninstall. Let the uninstall and the NRT tools do that for you.

 

 

;)

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Thanks, Amy. There seem to be a lot of methods to uninstall NIS 2007. Just wondering what the difference is between uninstalling NIS 2007 directly with the Norton removal tool and uninstalling NIS 2007 first via add/remove software and then running the removal tool?

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Thanks, Amy. There seem to be a lot of methods to uninstall NIS 2007. Just wondering what the difference is between uninstalling NIS 2007 directly with the Norton removal tool and uninstalling NIS 2007 first via add/remove software and then running the removal tool?

 

 

It's been my experience that using the NRT after the routine uninstall thru ADD/Remove has resulted in no-hassle new installs.

 

;)

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It's been my experience that using the NRT after the routine uninstall thru ADD/Remove has resulted in no-hassle new installs.

 

;)

 

Okay. But I have to say that it is really frustrating to not have a single established method to remove Norton products. What seems to be the number 1 deinstallation method is to run the removal tool directly, without going through the add/remove programs routine beforehand. All your other instructions are clear and straightforward, but I'm really stuck on the add/remove programs step...because everyone else insists that THEIR method also results in no-hassle new installs, and I know that that is NOT the case when NIS 2009 is installed over NIS 2007. I've put hours of reading into this and I am like soooo frustrated. So, combining your instructions with everything I've read, I've got:

 

1) copy NIS product key to notepad and keep Norton account information ready

2) save Norton removal tool to desktop

3) save NIS 2009 installer to desktop

4) create manual system restore point

5) unplug internet cable and disable other security software (Windows Defender), close all running programs but leave NIS on

6) run Norton removal tool and reboot

7) double-click NIS 2009 installer

8) do not do anything during installation. Reboot

9) Run LiveUpdate

Edited by Moby Duck

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Okay. But I have to say that it is really frustrating to not have a single established method to remove Norton products. What seems to be the number 1 deinstallation method is to run the removal tool directly, without going through the add/remove programs routine beforehand. All your other instructions are clear and straightforward, but I'm really stuck on the add/remove programs step...because everyone else insists that THEIR method also results in no-hassle new installs, and I know that that is NOT the case when NIS 2009 is installed over NIS 2007. I've put hours of reading into this and I am like soooo frustrated. So, combining your instructions with everything I've read, I've got:

 

1) copy NIS product key to notepad and keep Norton account information ready

2) save Norton removal tool to desktop

3) save NIS 2009 installer to desktop

4) create manual system restore point

5) unplug internet cable and disable other security software (Windows Defender), close all running programs but leave NIS on

6) run Norton removal tool and reboot

7) double-click NIS 2009 installer

8) do not do anything during installation. Reboot

9) Run LiveUpdate

 

I know it sounds redundant - I do know that 2009 install will automatically remove 2008 versions but since you have the 2007 version I would get that version completely removed before the 2009 install which should also clean up any remnants as well. I have updated both from the 2007 and the 2008 versions to the 2009 on different computers with different versions of Windows and found that doing the cleanest install I could made for absolutely not one problem in the upgrades.

 

:)

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I know it sounds redundant - I do know that 2009 install will automatically remove 2008 versions but since you have the 2007 version I would get that version completely removed before the 2009 install which should also clean up any remnants as well. I have updated both from the 2007 and the 2008 versions to the 2009 on different computers with different versions of Windows and found that doing the cleanest install I could made for absolutely not one problem in the upgrades.

 

:)

 

Okay, I'll leave the deinstallation/installation issue aside for later - thanks for all the super info, Amy, you're a jewel :) . Do you know if there are any conflicts between NIS 2009 and the free version of Ad-Aware 2008?

Edited by Moby Duck

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Okay, I'll leave the deinstallation/installation issue aside for later - thanks for all the super info, Amy, you're a jewel :) . Do you know if there are any conflicts between NIS 2009 and the free version of Ad-Aware 2008?

 

 

Re YOUR question re: 2008 Ad-Aware free and NIS 2009 I will have to defer to the LavaSoft experts. I haven't any info re 2009 products - either LavaSoft or NIS and issues :D

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I know this an Adaware forum (which I have) but I am very interested in the know- how shown about NIS. I have NIS 2004 on my Win XP SP3 IE6 computer. My NIS 2994 is an OEM version that came packaged with the computer. Consequently I have no product key number. I wish to upgrade to NIS 2009 and Norton support have told me that NIS 2009 has the removal tool inbuilt to uninstall NIS 2004 and install NIS in one easy move. In view of what I have just read, can it do this without the previous products key number ? However if I clear NIS 2004 first with the separate removal tool download from Symantec and then install NIS 2009 (in two moves) surely I shall only need the new products key number anyway. I shall be grateful for advice on this.

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Hi,

 

I've not read the rest of the thread, but I would find it highly unlikely that you would need a product key to remove the software.

 

You will however need a product key to install the new version.

 

(I would follow Norton supports advice and let the installer for 2k9 remove 2k4 if I were you)

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Many thanks GoddersUK. I thought it unlikely too and possibly the old product key is just required for an update to a more recent version. I am still a little doubtful about NIS 2009 installing over NIS 2004.

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