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      Support for other products than adaware, ad block and Web Companion

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock


      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/

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WilliamC

Ad-Aware Plus - install and Registration/Activation Not working

2 posts in this topic

I have a HP Pavilion 2005 XP laptop. I purchased the Ad-Aware Plus today and began the installation. My first install I got an error code popup of: "Runtime error in setup script" & "Line 558: Failed to set data for 'DisplayIcon' "

 

I have uninstall this program three times and I still get the same message. As well, it seems that the program has been installed, but when I try to use it, it does not work.

 

Additionally, once the program is installed, the system will need to be restarted and then follow the registration instructions, but nothing like this is happening. I have spent about 2 - 3 hours on this issue with no resolution.

 

Thank you for your assistance.

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Hi Will,

 

This issue was reported by our Free users as well, and I don't know the status of it at the moment, however, since you are a new Plus user, you are entitled to direct Tech Support via our Support Center here:

https://secure.lavasoft.com/support/supportcenter/

 

That is a different area than the forum here (which is mostly for free users requesting help from other users).

 

In the Support Center, you will get one on one help from LS Staff via email when you submit your request.

You can Log on with the info provided in the email you received when you purchased your product.

 

(not the same registration as you may have used to sign up here in the forum)

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