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-KiKi-

Ad-Aware won't run in Safe Mode

5 posts in this topic

Why is it that I can run all of my other anti-malware/spyware programs in Safe Mode, but I'm not allowed to run Ad-Aware?

 

Whenever I try to run Ad-Aware in Safe Mode, this Application Error box pops up with this message:

 

"Exception EAccessViolation in module Ad-Aware.exe at 001F4B58. Access violation at address 005F4b58 in module 'Ad-Aware.exe'. Read of address 00000418."

 

For some reason, I'm allowed to run Ad-Aware in Safe Mode on my mom's computer. I can't understand why I can't run it in Safe Mode on mine though.

 

I have Windows XP Professional and my mom has Windows XP Home Edition. Do the operating systems have something to do with it?

 

Is it okay if I continue running Ad-Aware in normal mode?

Edited by -KiKi-

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Hi,

 

Your OS makes no difference :)

 

Does Ad-Aware (or any of your other security software) ever detect any infections on your computer, especially any they haven't been able to remove? Please run a scan with all of them (not at the same time :lol:) and check.

 

Casey

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Just to add to that:

 

Access violations are often the result of DEP problems (or AAW writing to the wrong part of the memory).

 

Please see attached for how to check this.

 

Thanks.

How_to_turn_off_DEP__Windows_XP_.pdf

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Hi,

 

Your OS makes no difference :)

 

Does Ad-Aware (or any of your other security software) ever detect any infections on your computer, especially any they haven't been able to remove? Please run a scan with all of them (not at the same time :)) and check.

 

Casey

I run my McAfee antivirus program, Malwarebytes' Anti-Malware, SuperAntiSpyware, and Ad-Aware. The only program that detects the same type of infection all the time is SuperAntiSpyware. It keeps detecting an infection labeled "Unclassified.Unknown Origin" in the same registry key everytime I run the scan. I can't seem to get rid of it.

 

Other than that, I haven't had any other problems. I was just curious as to why I can run Ad-Aware in normal mode without a problem, but I can't run it in Safe Mode because of that Application Error that keeps occurring everytime I try to run it in Safe Mode.

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Hmmm. I'm not sure.

 

Sometimes this error can be caused due to an infection preventing ad-aware from loading, or as Godders points out DEP - please double check this using his guide.

 

Would you please post a Hijack This log in the appropriate forum and explain why I have asked you to. Instructions are given in my signature.

 

Casey

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