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SSAlcorn

win32tr\.\erAgent

4 posts in this topic

Ad-Aware notified me that it stopped a process "Win32.TrojanDownloader.Agent". I opened up Ad-Aware to run a scan. When I tried to update it, it said that a connection to the internet was not available (I was online & I confirmed that a connection was available). I have run Ad-Aware scan several times; each time it detects malware "Win32Tr\.\erAgent". I delete this malware and restart the computer. However, I keep getting notifications that Ad-Aware is stopping the process, and I have run the scan several times, attempted to remove the malware, but it does not get removed. Furthermore, I cannot update Ad-Aware. What do I do now?

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hi

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Under Custom Scan paste this in

    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %systemroot%\System32\antiwpa.dll
    %systemroot%\SYSTEM32\wpa.dll
    %systemroot%\setup\scripts\biestart.exe
    %systemroot%\system32\drivers\royal.sys
    %SYSTEMDRIVE%\*.
    %SYSTEMDRIVE%\*.*
    %PROGRAMFILES%\*.

     
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt2.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.

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Due to lack of feedback, this topic has been closed.

 

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

 

Everyone else please begin a New Topic.

 

Thank You !

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