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fisherka

Ad-Aware AE Edition freezes during scan

62 posts in this topic

I have been using Ad-Aware on my Vista laptop with Norton 360 with no problems for about a year. The other day I updated Ad-Aware, ran a full scan, and at around 3700 files or so, it freezes. When I stopped the scan, closed and reopened Ad-Aware, it appeared as if a scan was still running but showed no objects scanned. Rebooting the system does take Ad-Aware back to the default screen when it is opened. I tried a smart scan, deleted all temporary files. defragged my system, re-installed Ad-Aware but it still freezes when I run a scan. I also ran a Norton 360 scan and found no viruses or spyware. I disabled Norton, Ad-Aware, and Ad-Watch and ran Spyware Doctor to see if it would find something that might be causing the problem--It found nothing. I shut down Spyware Doctor and went back to Norton and Ad-Aware but my problem still exists. Is this a known bug with the latest update? Any ideas on how to fix?

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I have the exact same problem on two of my computers running Vista Home Premium. This occured after the SP2 Vista update. There is a programming error in Ad Ware that need correcting. The latest program update does not addrss this flaw. I delected Ad Ware as clicking "Stop Scan" onl results in the popup window dying. The program keeps running and you cannot get out of the dead Scan window. Useless. I will stay with SpyBot until this gets some attention by LavaSoft.

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@fisherka - please try scanning with Ad-Aware while Norton is disabled.

 

@MartyS - I'm not exactly sure what you are trying to describe. If you state what the programming error is it can be corrected. Also, separate issues should be discussed in separate topics.

 

Thanks,

 

GoddersUK

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GoddersUK: Thanks for the information. I disabled the Norton 360 Smart Firewall and the Antivirus and rescanned with Ad-Aware AE. No difference, problem still exists.

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I have the same problem with the scan freezing and unable to stop the program running unless I reboot. I have also disabled Norton 360 and the problem still exists. The Norton log shows unauthorised access by aawservice.exe logged

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I have also disabled Norton 360 and the problem still exists. The Norton log shows unauthorised access by aawservice.exe logged

Try allowing AAWService.exe and AAWTray.exe in both the Norton 360 av and firewall. It might be similar to the conflict with Symantec Endpoint - in that case, when Ad-aware scanned the Symantec files, Endpoint went into defense mode and stopped the perceived threat. I'm not familiar with Norton, but also make sure when it's "disabled" it's not just closing the tray icon - with AVG, right-click exit via the tray icon only gets rid of the tray icon; disabling must be done via the GUI.

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My wife and I have the same problem, Adaware AE freezes during scan, it didn't seem to happen before the last web update, I have been using Adaware for years and nothing like this has ever happened, I have been using Norton 360 and Vista for a few years now, although I just upgraded Norton 360 to V.3, I had V.2. Maybe Lavasoft will come up with a hotfix or something similar.

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I have uninstalled Norton 360 due to other problems and was able to run scans with Ad-Aware without problem.The problem has only occured on my computer since Norton 360 updated to version 3.5.2.10

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I am having the same trouble. I am running Norton Internet Security 2009 and Vista on my Desktop and Laptop. Have had no problems until the latest updates with Ad-aware within the past week. I updated Adaware to date on my Desktop and it freezes during the scan, same trouble that all of you are having. Now on my laptop, I haven't updated since 8/12/09 and it runs perfectly fine. So the problem exists somewhere between 8/13/09 and 8/23/09. I sure hope they find a fix real soon. I also tried uninstalling Adaware and reinstalling the program. Tried disabling Norton, etc., but nothing works.

Edited by blueskys

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I have been using Ad-Aware on my Vista laptop with Norton 360 with no problems for about a year. The other day I updated Ad-Aware, ran a full scan, and at around 3700 files or so, it freezes. When I stopped the scan, closed and reopened Ad-Aware, it appeared as if a scan was still running but showed no objects scanned. Rebooting the system does take Ad-Aware back to the default screen when it is opened. I tried a smart scan, deleted all temporary files. defragged my system, re-installed Ad-Aware but it still freezes when I run a scan. I also ran a Norton 360 scan and found no viruses or spyware. I disabled Norton, Ad-Aware, and Ad-Watch and ran Spyware Doctor to see if it would find something that might be causing the problem--It found nothing. I shut down Spyware Doctor and went back to Norton and Ad-Aware but my problem still exists. Is this a known bug with the latest update? Any ideas on how to fix?

 

 

Please add me as one more person with the very same problem. I am also using Norton Internet Security and the AdAware problem only started with the most recent AdAware update. Thank you.

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I have the same problem, exactly as described by Fisherka, the first poster in this thread and wish to add a couple of details that may ( or may not ) be helpful:

 

-- I did start experiencing this problem on 8/24/09

-- I use NIS 2009 and I have Windows Home Premium installed in one laptop and Windows XP in another

-- On the laptop running under XP, I haven't updated Ad-Aware for several days and I have NO PROBLEM whatsoever

-- On the laptop with Vista installed I downloaded Lavasoft's latest updates on 8/24/09 and the problem just started

 

I intend to go ahead and get the newest updates for the XP machine and proceed with the scan. I will report the results.

 

If anyone finds any way out of this, please advise. Thanks.

 

Lin Yu

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I can now report that a scan was performed on my XP machine after the most recent updates were applied, and the scan proceeded to end with the message: "Scan was completed successfully. No malicious objects were detected."

 

What gives?

 

May be someone could shed some light or provide a way to a possible solution.

 

Thank you.

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I have been using Ad-Aware on my Vista laptop with Norton 360 with no problems for about a year. The other day I updated Ad-Aware, ran a full scan, and at around 3700 files or so, it freezes. When I stopped the scan, closed and reopened Ad-Aware, it appeared as if a scan was still running but showed no objects scanned. Rebooting the system does take Ad-Aware back to the default screen when it is opened. I tried a smart scan, deleted all temporary files. defragged my system, re-installed Ad-Aware but it still freezes when I run a scan. I also ran a Norton 360 scan and found no viruses or spyware. I disabled Norton, Ad-Aware, and Ad-Watch and ran Spyware Doctor to see if it would find something that might be causing the problem--It found nothing. I shut down Spyware Doctor and went back to Norton and Ad-Aware but my problem still exists. Is this a known bug with the latest update? Any ideas on how to fix?

I have been having the same problem for the last two days. I uninstalled Ad-Aware and reinstalled it but the problem still exist. Lavasoft is going to have to find a fix for it.

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I have followed HOTELLJACK advice as below and disabled Norton 360 Tamper Protection feature and the scan runs with no problem. Enable the Tamper Protection feature and the scan fails

 

 

:rolleyes: Just to advise: I've used Norton 360 & Ad-Aware together for at least a year with no problems. Couple of days ago on start up my computer gave an error message that start up failed and an option to repair the problem automatically, which was done. All was ok afterwards except that Ad-Aware would freeze seconds into a new scan. (Deep scans by Norton 360, Threatfire, Malwarebytes and SpyBot found nothing.) Running Vista Home Premium on an Intel 2.50 Ghz Quad Core computer.

 

I finally traced the problem to Norton 360's Tamper Protecton feature. Disable Tamper Protection & the Ad-Aware scan will run. Enbled Tamper Protection & the scan hangs up quickly. (Of course, enable Tamper Protection again before hitting the internet.) To disable Tamper Protection on Norton 360 3.0; open 360, click on "settings" at the top & uncheck the Tamper Protection box on the right under Quick Controls. (The process also gives an option to automatically restore Tamper Protection after 15 minutes.)

 

:mellow: If I didn't like Ad-Aware so much, I would not have gone to all of the trouble it took to track down this issue but running SpyBot in this problem hunt reminded me why I switched to Ad-Aware in the first place: It is quick, thorough & usually trouble free.

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I have followed HOTELLJACK advice as below and disabled Norton 360 Tamper Protection feature and the scan runs with no problem. Enable the Tamper Protection feature and the scan fails

 

Derek, I am running Norton Internet Security 2009, do you know what I would have to disable to run a scan with Ad-Aware? Also Is there any other program out there for Free that is as nice as the Ad-Aware. Currently I am running Norton Internet Secuirty, Malware Bytes . Thanks.

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Sorry I am not able to help with Norton 2009 as I have never used it. I am sure other members will be able to help

 

DerekS

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Blueskys

 

DerekS is absolutely right. The issue seems to be closely connected to the Tamper Protection feature of Norton Internet Security. I am also using NIS 2009 and this link will show you the proper steps to enable/disable NIS Tamper Protection feature:

 

http://service1.symantec.com/SUPPORT/share...f5?OpenDocument

 

Please do not forget to turn it back on, when you're done, even though it allows you to disable it for just 15 minutes or 1 hour.

 

Visitor

 

Are you sure the procedure on your link is for NIS 2009? I think the steps you indicated via your posted link refers to some prior year's NIS.

 

Now, the problem seems to have been narrowed down to an issue between NORTON's and LAVASOFT's products, but only in the VISTA operating system environment. In fact, as I have said before, my XP laptop flies with the exact same NIS 2009 and Ad-Aware Anniversary Edition.

 

So, should we consider the issue constrained to NORTON/AD-AWARE/VISTA?

 

Please comment.

Edited by Lin Yu

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I disabled Norton and Ad-Aware AE still froze up on me. I sure hope they come up with a fix real soon. Is there any other FREE programs compared to Ad-Aware that anyone recommends until they get this problem fixed?

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I disabled Norton and Ad-Aware AE still froze up on me. I sure hope they come up with a fix real soon. Is there any other FREE programs compared to Ad-Aware that anyone recommends until they get this problem fixed?

 

Blueskys

 

It surprises me that you could not get a successful scan, as I and Derek did.

 

I just repeated the procedure in my VISTA laptop, after having turned off Norton's Tamper Protection feature, and started with a Smart Scan and it terminated successfully. No objects were found.

 

Then I closed the Ad-Aware window (unfortunately there is no other way, that I know, to exit the program after the scan is complete), waited a few seconds and opened the program again, to perform a Full Scan. It also performed normally to finish. No problems were encountered.

 

I closed the program again and, to be sure, reopened it one more time and started a new full scan. And, to witness, no problems were encountered. Remember that, without the Tamper Protection turned off, the scan process never stops running, as suggested by the activity of the Ad-Aware icon in the task tray. When the program freezes, this icon never stops moving, signaling that a scan is somehow in progress, even if it appears to never end…

 

With that feature of NIS disabled, when the scan ends, the icon in the task tray also stops moving. This seems to suggest that Ad-Aware works fine whenever Tamper Protection is turned off.

 

Now, a few questions still stand:

 

Why does this issue NOT replicate itself in the Windows XP operating environment? NIS 2009 and Ad-Aware AE are still there… Does this mean VISTA has something to do with it?

 

And are Lavasoft and/or Symantec and/or Microsoft really going to deliver a patch for this problem? And when?

 

Before finishing, I would still like to ask you this, if I may:

 

Is it possible for you to describe in detail all the steps you performed and approximately at what point did your system freeze?

For how long did you turn-off Tamper Protection? The default setting is 15 minutes, but you can select 1 hour or even 5 hours or more. Then, of course, you can go there at any time and turn it back on. I selected 5 hours, just in case, since my Full Scan typically takes up to 90 minutes.

 

And, after selecting your chosen period of time, did you make sure to click on the APPLY button and then on the OK button?

Please confirm, because if you did the exact same things I did and we still arrive at different outcomes, then something else may be at play and the issue may be even more complicated than what appears to be the case…

 

Best regards.

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Hi Lin Yu, :)

 

After following the link that you gave me Lin Yu, I did get a successful scan, as Derek and you did.

 

I just turned off Norton's Tamper Protection feature, and started with a Smart Scan and the scan completed in full. It found 43 objects , level 3.

 

Then I closed the Ad-Aware window waited a few seconds and opened the program again, to perform a Full Scan. It also performed normally to finish. No problems were encountered.

 

I then closed the program again and tried another quick scan, it also performed normally to finish.

 

The reason it didn't work before, I was turning off Norton's firewall and auto protect, of which the Ad-Aware program still would freeze up. But by turning off only the Norton's Tamper Protection Feature, the program is working fine.

 

Thanks again for providing me with the link for Norton Internet Security to work around this problem until someone comes up with a fix for this problem between Norton and Ad-Aware.

 

Sincerely,

Blueskys

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I have been experiencing the same problem. If you reboot in safe-mode, Ad-Aware will run fine.

 

 

 

 

I have been using Ad-Aware on my Vista laptop with Norton 360 with no problems for about a year. The other day I updated Ad-Aware, ran a full scan, and at around 3700 files or so, it freezes. When I stopped the scan, closed and reopened Ad-Aware, it appeared as if a scan was still running but showed no objects scanned. Rebooting the system does take Ad-Aware back to the default screen when it is opened. I tried a smart scan, deleted all temporary files. defragged my system, re-installed Ad-Aware but it still freezes when I run a scan. I also ran a Norton 360 scan and found no viruses or spyware. I disabled Norton, Ad-Aware, and Ad-Watch and ran Spyware Doctor to see if it would find something that might be causing the problem--It found nothing. I shut down Spyware Doctor and went back to Norton and Ad-Aware but my problem still exists. Is this a known bug with the latest update? Any ideas on how to fix?

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