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Mrjc

False positives remove request

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Hi Lavasoft team,

I come from www.wisecleaner.com, today we received a user's email to say that your product Ad-Award blocked our products and report them "contains a malicious process", I think it's false positives. Our products are 100% clean, no any virus, SPY Ware etc.

So, I kind to request you to review our products and remove this false positives soon, thanks in advance!

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Hi,

 

Could you please ask your customer for more information and perhaps a scan log. What it is being detected as would even be helpful.

 

Thanks

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