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elvspretzl

Stalled on "Loading" screen

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I have uninstalled and reinstalled Ad-Aware A.E., and when I open the program it remains on the "Loading" screen and never starts the program.

I have not been able to scan this computer for several week now and the virus protection is inactive as well.

Somebody suggested my screen is hi-jacked perhaps or Malware is the cause.

I have been able to do updates, but cannot scan.

Any help would be welcome.

Thanks

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Read the instructions in my signature:

 

1. submit malware to Lavasoft for analysis - this will help in future definitions and software updates :D

 

2. post a log in the HijackThis forum. Copy/paste or link to this thread to describe the problem, and somebody there can help you with malware removal.

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This could also be caused by remains of previous installations not being properly removed from your computer.

So if the malware analysis comes out clean then I suggest you download and install Revo Uninstaller and then use it in 'Advanced Mode'

to uninstall all versions of Ad-Aware from your computer and then reboot and reinstall Ad-Aware AE and update.

 

Revo Download link

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