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maps3333

maps3333 own topic - failed to connect to service error

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[quote name='casey_boy' post='113185' date='Nov 11 2009, 05:38 AM']Hi,

I would recommend contacting the support team.

Log in here: [url="http://lavasoft.com/support/supportcenter/"]http://lavasoft.com/support/supportcenter/[/url] (top left)

Then click on the button which says Contact Support Staff (right)[/quote]

there is no button that says "Contact Support Staff". only a link and button for "Live Help" which is NOT Lavasoft support. Edited by visitor

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[quote name='casey_boy' post='113264' date='Nov 12 2009, 04:06 PM']Yep, definitely a HJT log please. It sounds as though there are some hidden trojans possibly downloading new trojans.

Go ahead and post in the HJT forum and just tell them that Ad-Aware can't complete a scan.[/quote]

I also get "Failed to connect to service" when trying to open Ad-Aware. Where are the HJT forums? Edited by visitor

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[quote name='casey_boy' post='113326' date='Nov 14 2009, 04:14 PM']Did you log in first and is your licence still valid?[/quote]

I have never had to "log in" to the application. I usually just click the icon on the desktop then it opens. So now after the Ad-Aware AE banner the windows says "Unable to connect to service" Windows apps dont usally make you "log in?

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Since you have 1 issue with the service connection error in 2 different topics, I combined them into your own topic here.

Lavasoft Customer Support Center is only available to paid users of Plus and Pro version. Casey was replying to a paid user in the other topic.

The HijackThis forum is for malware removal help when you suspect your system is infected (instructions are found in Casey's and my signature). We only recommend posting there if there are signs of infection, such as your anti-virus program detecting malware and not being able to remove it.

The "failed to connect to service" error is common. Before anything else, you should try the fixes in this thread:

[url="http://www.lavasoftsupport.com/index.php?showtopic=26559"]http://www.lavasoftsupport.com/index.php?showtopic=26559[/url]

After trying the fixes, come back and let us know in detail what you tried and the results.

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I usually keep the aawservice.exe disabled for no interuptions during game play but I enabled it and then was able to get Ad-aware to open. I can't recall having to enable the aawservice.exe before to get the Ad-Aware to run.

thanks for the help Edited by maps3333

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Normally the GUI should reload the service. Have you set it to disabled or manual?

Try manual and you should find it runs how you want it to.

Anyway, I'll close this topic now.

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