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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/
       
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specs

UPDATE NOT WORKING

2 posts in this topic

SUDDENLY AFTER MONTHS OF SMOOTH SAILING I WENT TO UPDATE, HAD BEEN 31 DAYS .....SAYS ERROR RETRIEVING UPDATE. WHY SUDDENLY. HELP. HAVE NEW COMPUTER , EVERYTHING UPDATED SINCE DEC. SAME SOFTWARE, SAME VIRUS PROGRAMS AS BEFORE.

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specs,

 

if your webupdate has ceased to function, it could be that a malware has comprimised your HOSTS file, which is used to override DNS requests (name to IP address translation)

 

Run an ad-aware scan and see if Ad-Aware picks up anything when it scans the hosts file

 

otherwise you can manually open the hosts file with notepad

 

This file's location is c:\windows\system32\drivers\etc\hosts

 

if you see any referenced to lavasoft download servers, then you can delete these lines. Some malwares will add an entry in the hosts file that cause anti-virus / anti-spyware software to connect to the wrong IP address

 

If this fails, then you should try downloading the definitions manually from

http://download.lavasoft.de/public/defs.ref

or

http://209.87.177.246/public/defs.ref

 

When you have downloaded the definition file, go to "Settings" -> "General", and click the "Using Definition File" button. Then browse to the file to open the one you downloaded.... you should place the definition file in your Ad-Aware program folder, usually c:\program files\Lavasoft\Ad-Aware SE Something\

 

Thanks

 

//Steve

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