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Annoying Browser Redirects

17 posts in this topic

I keep getting search engine redirects when I do searches on Google that redirect me to luckyresults.com and other random web pages. It seems to also have disabled my safe mode because I get a blue screen if I try to boot into windows that way. I've scanned with AdAware and many other scanners and I haven't found anything. I've been trying to find the problem for about a week now. Its also making my computer reboot on its own every so often.

Any help is appreciated. :huh:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:19:23 PM, on 1/2/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url]
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe" /r
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [CTXFIREG] CTxfiReg.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [cdloader] "C:\Documents and Settings\Damon\Application Data\mjusbsp\cdloader2.exe" MAGICJACK
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [mapoloveza] Rundll32.exe "C:\WINDOWS\system32\rikojine.dll",s (User 'LOCAL SERVICE')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: CabBuilder - [url="http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab"]http://kiw.imgag.com/imgag/kiw/toolbar/dow...llerControl.cab[/url]
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - [url="http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab"]http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab[/url]
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - [url="http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab"]http://messenger.zone.msn.com/binary/Solit...wn.cab56986.cab[/url]
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - [url="http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab"]http://messenger.zone.msn.com/EN-US/a-UNO1/GAME_UNO1.cab[/url]
O16 - DPF: {62BC5DB2-0044-4040-B366-D628F3CFD551} (PowerTeam HTML Printing Behavior) - file://C:\DOCUME~1\Damon\LOCALS~1\Temp\IXP000.TMP\setup.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - [url="http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab"]http://messenger.msn.com/download/MsnMesse...pDownloader.cab[/url]
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - [url="http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab"]http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab[/url]
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - [url="http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab"]http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab[/url]
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - [url="http://www.adobe.com/products/acrobat/nos/gp.cab"]http://www.adobe.com/products/acrobat/nos/gp.cab[/url]
O17 - HKLM\System\CCS\Services\Tcpip\..\{1D941B24-F2D8-42D3-8883-BF1C98C307F5}: NameServer =
O17 - HKLM\System\CS3\Services\Tcpip\..\{1D941B24-F2D8-42D3-8883-BF1C98C307F5}: NameServer =
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL, C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: StarWind iSCSI Service (StarWindService) - Unknown owner - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

End of file - 13908 bytes Edited by nomad

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Hi nomad,

Download DDS and save it to your desktop from [url="http://www.techsupportforum.com/sectools/sUBs/dds"][b][color="seagreen"]here[/color][/b][/url] or [url="http://download.bleepingcomputer.com/sUBs/dds.scr"][b][color="seagreen"]here[/color][/b][/url] or [url="http://www.forospyware.com/sUBs/dds"][b][color="seagreen"]here[/color][/b][/url].
Disable any script blocker, and then double click [b]dds.scr [/b]to run the tool. [list]
[*]When done, DDS will open two (2) logs: [list=1]
[*] DDS.txt
[*] Attach.txt
[*]Save both reports to your desktop. Post them back to your topic.

Download [url="http://www.gmer.net"][color="blue"]GMER[/color][/url] here by clicking download exe -button and then saving it your desktop:[list]
[*]Double-click [b].exe[/b] that you downloaded
[*]Click [b]rootkit[/b]-tab and then [b]scan.[/b]
[*][color="red"][b]Don't check
Show All
box while scanning in progress![/color][/b]
[*]When scanning is ready, click [b]Copy[/b].
[*]This copies log to clipboard
[*]Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.

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Thanks for helping!

I was able to run DDS but when I tried to scan with GMER it freezes my pc and wont complete the scan. Here is the DDS and Attach txt files. Edited by nomad

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Above listed ones are P2P file sharing programs. P2P downloads are nowadays one of those things that most likely bring infection into the system. My [b]recommendation is to uninstall these (and other if present) P2P file sharing programs[/b].

See if you're able to run GMER by deselecting sections, devices and files in options first.

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Ok I've uninstalled those programs and I ran GMER with those options deselected and here is the scan results for GMER.

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Please visit this webpage for download links, and instructions for running ComboFix tool:


[color="Blue"]Please ensure you read this guide carefully first.[/color]

Please continue as follows:
[*][b]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix[/b], [url="http://www.bleepingcomputer.com/forums/topic114351.html"]link[/url]
Remember to re-enable them afterwards.

[*]Click [b]Yes[/b] to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

New dds log.[/b]

[color="#ff0000"][b]A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.[/b][/color]

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The browser redirects seemed to have stopped. Combofix ran and deleted some things. Then it rebooted to produce a log file and windows gave me a blue screen error so I was not able to get the Combofix log. Should I run Combofix again to see if I can get a log file? I ran DDS afterwards and here is the new logs it produced. Edited by nomad

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Please see if c:\ComboFix.txt file exists. If not, then run ComboFix again.

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I did find this in the C:\ComboFix folder. It was listed as ComboFix.txt Edited by nomad

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Please run ComboFix again (let it update itself if asked for a permission).

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It worked this time, here is the log file from the Combofix. I believe in the first scan that didn't produce a log file, while scanning it said it found a rootkit.

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Is [b]Adobe Acrobat[/b] used for other duties than to convert documents to pdf files?

[b]Spybot - Search & Destroy 1.4[/b] is outdated and should be replaced with the [url="http://www.safer-networking.org/en/spybotsd/index.html"]latest version[/url].

[b]Uninstall old Adobe Reader versions[/b] and get the latest one (9.2) [url="http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows"]here[/url] or get Foxit Reader [url="http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm"]here[/url]. Make sure you don't install toolbar if choose Foxit Reader! You may also check free readers introduced [url="http://pdfreaders.org/"]here[/url].

Check [url="http://www.adobe.com/software/flash/about/"]here[/url] to see if your [b]Flash[/b] is up-to-date (do it separately with each of your browsers). If not, uninstall vulnerable versions by following instructions [url="http://kb2.adobe.com/cps/141/tn_14157.html"]here[/url]. Fresh version can be obtained [url="http://get.adobe.com/flashplayer/"]here[/url].

Uninstall these vulnerable programs too:
[b]Macromedia Flash 8
Macromedia Shockwave Player[/b]

[b][color="blue"]Your Java is out of date.[/color][/b] Older versions have vulnerabilities that malware can use to infect your system. [b]Please follow these steps to remove older version Java components and update to the latest version...[/b]

[b][color="blue"]Updating Java:[/color][/b][list]
[*]Download the latest version of [b][url="http://java.sun.com/javase/downloads/index.jsp"]Java Runtime Environment (JRE) 6 Update 17[/url][/b].
[*]Click the
button to the right.
[*]Select Windows on platform combobox and check the box that says:
[b][i]Accept[/b] License Agreement[/i]. Click continue.

[*]The page will refresh.
[*]Click on the link to download [i]Windows Offline Installation[/i] with or without Multi-language and save to your desktop.
[*]Close any programs you may have running - especially your web browser.
[*]Go to [b]Start[/b] > [b]Control Panel[/b] double-click on [b]Add/Remove[/b] programs and remove all older versions of Java.
[*]Check any item with Java Runtime Environment (JRE or J2SE) in the name.
[*]Click the [b]Remove[/b] or [b]Change/Remove[/b] button.
[*]Repeat as many times as necessary to remove each Java versions.
[*]Reboot your computer once all Java components are removed.
[*]Then from your desktop double-click on [b]jre-6u17-windows-i586-p.exe[/b] to install the newest version. Uncheck Carbonite online backup trial if it's offered there.

Download [color="Blue"][u][url="http://www.atribune.org/ccount/click.php?id=1"]ATF (Atribune Temp File) Cleaner© by Atribune[/url][/u][/color] to your desktop.

Double-click [color="green"]ATF Cleaner.exe[/color] to open it

Under [b]Main[/b] choose:
[color="blue"]Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
Java Cache[/color]
*[i]The other boxes are optional[/i]*
Then click the [color="blue"]Empty Selected[/color] button.

[color="Green"]If you use Firefox:[/color]
Click [color="blue"]Firefox[/color] at the top and choose: [color="blue"]Select All[/color]
Click the [color="blue"]Empty Selected[/color] button.
[color="green"]NOTE:[/color] If you would like to keep your saved passwords, please click [color="blue"]NO[/color] at the prompt.

[color="green"]If you use Opera:[/color]
Click [color="blue"]Opera[/color] at the top and choose: [color="blue"]Select All[/color]
Click the [color="blue"]Empty Selected[/color] button.
[color="green"]NOTE:[/color] If you would like to keep your saved passwords, please click [color="blue"]NO[/color] at the prompt.

Click [color="green"]Exit[/color] on the [color="blue"]Main menu[/color] to close the program.

Please run an online scan with [url="http://www.kaspersky.com/kos/eng/partner/default/kavwebscan.html"][b]Kaspersky Online Scanner[/b][/url] as instructed in the screenshot [url="http://i275.photobucket.com/albums/jj285/Bleeping/KAS/KAS9.gif"]here[/url].

Post back its report & a fresh dds.txt log. How's the system running?

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I use acrobat for converting and making PDF files.

I did all of the things listed there and here is my Kaspersky scan and my DDS scan. My computer has been running pretty good since I first ran the Combofix. I noticed after I ran Combofix that Creative SB X-FI and Plug and Play BIOS extension had an exclamation mark in my device manager. I was able to fix the Creative one by reinstalling the driver for it. I haven’t been able to get the Plug and Play BIOS extension exclamation mark off yet. It says the device driver is either missing or corrupted. I believe Combofix deleted those drivers because when I ran Combofix the first time I had to reinstall the sound card driver after and then again after the second time. Other than that my computer has been running smoothly so far.

Thanks a bunch!

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If you don't edit pdfs with Adobe Acrobat then I recommend to uninstall it and replace with one of the solutions listed [url="http://pdfwriters.org/"]here[/url]. If you do editing then you should update Adobe Acrobat to non vulnerable version.

Copy contents of c:\qoobox\quarantine\c\windows\system32\Data folder to c:\windows\system32\Data folder and then reboot to see if that fixes the problem with Creative.

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I also edit pdfs too, I will have to get it updated to the newest version.

I copied the data folder contents there and the sound is working but it seems all the settings for my sound have been reset to defaults so I’ve been trying to set those back the way they were.

So far the system has been running smoothly with no problems.

Thanks a lot for all your help!! :unsure: :D

Is it ok to delete the scanners that I had to download and use for this cleanup or should I keep them? Edited by nomad

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Here's list of final steps that include removal of most of the tools we used (you may uninstall those that were left) :D

[color="blue"]THESE STEPS ARE VERY IMPORTANT[/color]

[color="purple"]Let's reset system restore[/color]
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
[color="blue"]NOTE: only do this ONCE,[size=18][b]NOT[/b] [/size]on a regular basis[/color]

Now lets uninstall ComboFix:[list]
[*]Click START then RUN
[*]Now copy-paste [b]Combofix /uninstall[/b] in the runbox and click OK

Please download [url="http://oldtimer.geekstogo.com/OTC.exe"]OTC[/url] and save it to desktop.[list]
[*]Double-click [b]OTC.exe[/b].
[*]Click the [b]CleanUp![/b] button.
[*]Select [b]Yes[/b] when the
Begin cleanup Process?
prompt appears.
[*]If you are prompted to Reboot during the cleanup, select [b]Yes[/b].
[*]The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to [url="http://windowsupdate.microsoft.com/"][color="blue"]the windows update site[/color][/url] to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

[color="purple"]Make your Internet Explorer more secure[/color]

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
[*][color="purple"]hosts file:[/color][list]
[*]Every version of windows has a hosts file as part of them.
[*]In a very basic sense, they are used to locate webpages.
[*]We can customize a hosts file so that it blocks certain webpages.
[*]However, it can slow down certain computers.
[*]This is why using a hosts file is [size=18]optional!![/size]
[/list]Download it [url="http://www.mvps.org/winhelp2002/hosts.htm"][color="purple"]here[/color][/url]. Make sure you read the instructions on how to install the hosts file. There is a good tutorial [url="http://www.bleepingcomputer.com/forums/tutorial51.html"] here [/url]
If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:[list=1]
[*]Click the start button (at the lower left hand corner of your screen)
[*]Click run
[*]In the dialog box, type services.msc
[*]hit enter, then locate dns client
[*]Highlight it, then double-click it.
[*]On the dropdown box, change the setting from automatic to manual.
[*]Click ok[/color]

[b]Just a final reminder for you. I am trying to stress these two points.[/b]
[color="green"][size=18]UPDATE UPDATE UPDATE!!![/size][/color] Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
[color="purple"]Visit Microsoft's Windows Update Site Frequently[/color] - It is important that you visit [url="http://www.windowsupdate.com"]http://www.windowsupdate.com[/url] regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Once again, please post and tell me how things are going with your system... problems etc.

[color="green"]Have a great day,[/color]
Blade :unsure:

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.

Everyone else please begin a New Topic.

Thank you !

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