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igeldard

AdAware 8.2.0 with Vista freezing

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I have been unable to perform a system scan as each time I try it stalls and freezes. I'm using Vista Home Professional with Norton Internet Security. I have been able to download updates (including today), but it makes no difference.

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There was a major update to fix a bug with 8.2, did you reboot after the update?

Also, there was a bug - Norton's Tamper Protection would stall Ad-Aware scans - but Lavasoft fixed it on their end a while ago. Maybe you can temporarily disable the Tamper Protection to see if a Norton update has caused the problem to resurface:

[url="http://www.lavasoftsupport.com/index.php?showtopic=27460&st=0&#entry112159"]http://www.lavasoftsupport.com/index.php?s...mp;#entry112159[/url]

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I'm running Vista with Comodo Firewall and Eset antivirus. After the recent glitch I installed the latest version of Ad-Aware and the very first scheduled scan my laptop ceased and this was with the 'files protection' unchecked as I was told to do. I've turned it off all together until there's a proper fix/patch to this problem.

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[quote name='visitor' post='116961' date='Feb 19 2010, 05:49 PM']There was a major update to fix a bug with 8.2, did you reboot after the update?

Also, there was a bug - Norton's Tamper Protection would stall Ad-Aware scans - but Lavasoft fixed it on their end a while ago. Maybe you can temporarily disable the Tamper Protection to see if a Norton update has caused the problem to resurface:[/quote]

Yes. I updated again today. Rebooted and it still stalled (not responding). I'm using Norton Internet Security and I don't see an option to disable Tamper Protection in the Norton Protection Center.

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[quote name='igeldard' post='117022' date='Feb 20 2010, 11:28 AM']Yes. I updated again today. Rebooted and it still stalled (not responding). I'm using Norton Internet Security and I don't see an option to disable Tamper Protection in the Norton Protection Center.[/quote]


Read my post bellow !

Why should you disable anything in your own AV ?

Its the fault of Ad-Aware for conflicting with other AV's, it should have been tested and at the end of the day I used both as Ad-Aware used to be the n01 Spyware App not AV.

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[quote name='igeldard' post='117022' date='Feb 20 2010, 03:28 AM']I don't see an option to disable Tamper Protection in the Norton Protection Center.[/quote]
So the instructions in [url="http://www.lavasoftsupport.com/index.php?showtopic=27460&st=0&#entry112159"]this link[/url] do not work? Let me know so I can update the topic.

[quote name='bliss007' post='117025' date='Feb 20 2010, 05:20 AM']Why should you disable anything in your own AV?
Its the fault of Ad-Aware for conflicting with other AV's.[/quote]
Technically, it's Norton's fault since it is/was Tamper Protection causing the stalls. If Norton detects a legitimate program as malicious, you'd report it to Symantec as a false positive. In this case, Lavasoft contacted Symantec and fixed the problem - I suggested igeldard [b]temporarily[/b] disable it to see if the problem exists again.

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Whenever I try running Ad-Aware 8.2.0, after updating, on my Vista Home Professional machine the scan stalls with 'not responding'.

I also have Norton Internet Security installed.

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I merged your new post with the old topic, but you never answered my question about the Norton instructions (post #7 above).

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[quote name='visitor' post='117834' date='Mar 9 2010, 06:34 PM']I merged your new post with the old topic, but you never answered my question about the Norton instructions (post #7 above).[/quote]

Thanks for that, yes same problem. The Norton instructions do not seem to apply to Norton Internet Security. There is no clients tab. Opening Norton Internet Security gives me just two tabs, Norton Protection Centre (NPC) and Norton Internet Security (NIS). Neither of these shows any setting for 'tamper protection'.

Ian

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OK, after searching online, I edited that post since it referred to Symantec Endpoint. Here's info on Norton Internet Security with instructions for 2010. Also, are you using Ad-Aware Free, Plus, or Pro?

You can download the product manual from here (bottom of page to select software version):

[url="http://www.symantec.com/norton/downloads/index.jsp"]http://www.symantec.com/norton/downloads/index.jsp[/url]

To disable Tamper Protection in Norton Internet Security 2010:

[url="http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20091112171719EN&ln=en_US"]http://www.symantec.com/norton/support/kb/...EN&ln=en_US[/url]

1. Start Norton Internet Security.

2. In the Computer pane, click Settings.

3. In the Settings window, click Miscellaneous Settings.

4. Under Product Security, next to Norton Product Tamper Protection, click the status indicator to turn it Off.

5. In the Settings window, click Apply.

6. Click OK.

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[quote name='visitor' post='117843' date='Mar 9 2010, 09:31 PM']OK, after searching online, I edited that post since it referred to Symantec Endpoint. Here's info on Norton Internet Security with instructions for 2010. Also, are you using Ad-Aware Free, Plus, or Pro?
[/qoute]

I'm using Ad-Aware Free 8.2.0

To disable Tamper Protection in Norton Internet Security 2010:

1. Start Norton Internet Security.

2. In the Computer pane, click Settings.

There isn't a computer pane,

3. In the Settings window, click Miscellaneous Settings.

Under Norton Internet Security > Settings I have

Basic Security
Web Browsing
Email & Messaging
Additional Options

4. Under Product Security, next to Norton Product Tamper Protection, click the status indicator to turn it Off.

Still don't see an option for product security

I'm using Norton Internet Security 10.1.0.26 Edited by igeldard

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[quote name='visitor' post='117851' date='Mar 10 2010, 12:37 AM']Did you download the Norton product manual?[/quote]

Well no as it turned out that I didn't have Norton Internet Security 2010, but an earlier version (though still valid). I have since updated to NIS 2010 and disabled tamper protection as outlined in your link. The scan did seem to progress further, but still stalled with a 'not responding' and failed to complete.

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OK, so at least we know it's not the old problem of Norton's Tamper Protection interfering with Ad-Aware. Unfortunately, 8.2 is still buggy and the only solutions have been to uninstall the email scanner (add/remove, Outlook add-ins) or disable Ad-Watch File Protection (Plus and Pro versions).

Otherwise, we recommend downgrading to 8.1 until they fix 8.2. You can download 8.1 installer here:

[url="http://download.lavasoft.com/public/81/Ad-AwareInstallation.exe"]http://download.lavasoft.com/public/81/Ad-...nstallation.exe[/url]

Use Revo Free Uninstaller (revouninstaller.com) on the highest setting and after uninstall of 8.2, let it remove all remnants. Then after 8.1 installs, turn off auto-updates so it doesn't update to 8.2.

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