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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

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rmgonice

Scan freezes

Question

:angry: Each time I run the scan (Ad-aware 2010 free edition), it freezes when I get to c:\documents and settings\application data\mozilla\firefox. Then I close it. After that I can't open Ad-aware again. I use Windows XP Pro. Any suggestions on what I need to do to get past this and get the scan to start and finish?

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Have you updated version 8.2 within the last few days? If not, use Web Update since a fix for scan problems was released. Also, try disabling the resident protection of any security programs to see if you can complete a scan.

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