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WEBeebe

False Positives in Ad-Aware v8.1 and v8.2

8 posts in this topic

All previous correspondence is included in the attached file Correspondence.zip

The original log directory files are in the attached file Ad-Aware Logs.zip

The original Trojan false detection files are in the attached file TinyVNC Files.zip

The latest log directory files are in the attached file Ad-Aware Logs More Recent.zip. An error was reported as this file was created by WinZip, so I included the error report file Logs ZIP Error File.txt for your information.

The Quarantine directory files are in the attached file Quarantine Directory.zip

I support several Ad-Aware subscribers, so I need to find solutions for avoiding false positives for their sakes (and your reputation with them).

Thanks in advance for your kind responses. If I can provide additional information, please ask me. Edited by LS CalamityJane
File Attachments removed, no longer needed

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Hello BillBB

Thank you for uploading the reports and files. We will re-investigate the files and if they are found to be false positives they will be removed from detection.

Regards
LS Anders

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Hello

The files submitted above will be moved to a more appropriate low risk risktool family. To avoid having the files detected please put them on ignore.


Regards
LS Anders

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[quote name='LS Anders' post='117368' date='Feb 26 2010, 08:41 AM']Hello

The files submitted above will be moved to a more appropriate low risk risktool family. To avoid having the files detected please put them on ignore.
Regards
LS Anders[/quote]


That's part of the problem. Items placed in Ignore aren't being ignored. They continue being detected, so Ad-Aware is busy scanning ALL the time.

As you can see from the Quarantine directory I submitted, those files have all now been quarantined even though I didn't (at least not intentionally) select that option. I'll need to recover them once you have figured out how to prevent them from being continually re-detected.

Thanks for your replies. I'll watch for your posts.

BillBB

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Hello

Ok, the problem that is left sounds like a bug. I will forward this to the development team to look at.

Regards
LS Anders

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Is there a forecast for when a solution will become available? I'm holding off several visits to our mutual customers so I can install the fix at the same time I make the Ad-Aware upgrade to v8.2.

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[quote name='LS Anders' post='117377' date='Feb 26 2010, 11:19 AM']Hello

Ok, the problem that is left sounds like a bug. I will forward this to the development team to look at.

Regards
LS Anders[/quote]


I hate to report that the situation continues to worsen. More and more "trojans" are being detected, now even in my System Restore files. In addition to the latest Ad-Aware, I'm also using the latest version of AVG along with the latest updates. I'm a very conservative Internet user, and I'm reasonably confident these sudden new detections are false positives. May I have a report on your findings so far, please?

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[quote name='BillBB' post='117714' date='Mar 6 2010, 05:36 AM']I hate to report that the situation continues to worsen. More and more "trojans" are being detected, now even in my System Restore files. In addition to the latest Ad-Aware, I'm also using the latest version of AVG along with the latest updates. I'm a very conservative Internet user, and I'm reasonably confident these sudden new detections are false positives. May I have a report on your findings so far, please?[/quote]

Hi BillBB!

Thanks for posting!

The development dept. are working to fix the problem, the re-detection of ignored objects, and a solution will be released as soon as possible. You are welcome to post an complete Ad-Aware log file with the detections of any new suspected false positives. Further inquiries regarding the progress of the bug fix may be posted to the Lavasoft customer support center, [url="http://www.lavasoft.com/support/supportcenter/index.php"]http://www.lavasoft.com/support/supportcenter/index.php[/url]

Regards,

LS Pekka

Lavasoft Malware Labs

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