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What About A Software Update Notice & Opt-Out Option?

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[u]NOTE[/u]: I originally posted this in the Anniversary Edition (AE) forum; however, that forum seems to be dying rather quickly.

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Hello:

For all who are (or were) still on the Anniversary Edition (AE) of Ad-Aware, the latest version being 8.0.8, I wanted to alert everyone that Lavasoft has used the Web Update function to push-install version 8.1.3 over version 8.0.8, as of March 1st. So, plan accordingly. Release notes for the original deployment of 8.1.3 are available in the 8.1.x forums. I am curious, however, with Lavasoft making this move, how many of the 8.1.x updates are former 8.0.8 users expected to see, automatically push-installed to their clients. I very much appreciate, as a paid license holder, the ability (rightfully so, I believe) to update/upgrade to the latest client version, for free, for the duration of my license. I would, however, appreciate more control as to when the client actually gets updated.

--Dylan

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Now, for some new thoughts. First, I am curious as to why the decision was made to automatically push-install version 8.1.3 over 8.0.8. And, why has Lavasoft decided not to automatically migrate the 8.1.3 installations to 8.1.4? Second, I am aware that this may not be associated with the recent upgrade to version 8.1.x, as I had experienced this same behavior with version 8.0.x, yet, since my forced push to client version 8.1.x, I am experiencing more issues with the Web Update function, relating to the application not being able to update my definitions, properly. In other words, when I execute the Web Update application, it downloads the definitions; yet, it fails to "reinitialize" the application, so that, the definitions are actually installed. The Web Update application simply disappears. Many attempts to make the Web Update application "reinitialize" and install the updates, either via the system tray icon, via the start menu option, or from within the main GUI, itself have failed. In the past, I have had to wait and attempt the update at another time, leaving my system slightly at risk, as it is not fully protected, with the latest definitions. Third, as others have experienced, perhaps mostly on older hardware, the Ad-Aware system tray icon takes quite a long time to launch upon system start and/or during a user log on session. Plus, after it does launch, it takes up nearly 100% CPU and increases its memory/RAM footprint, while, I assume the Ad-Watch definitions database is being initialized.

Reading the many issues that have been experienced by so many users, having been pushed to a newer client, without being given the opportunity to opt out of that update, let alone a software update notice [i]prior[/i] to the application update, causes me to be quite hesitant, when I consider renewing my licenses. I have enjoyed and do appreciate the work Lavasoft has conducted in the years I have been a loyal customer; however, with these increasing number of issues, with every client update, I cannot help but consider letting my licenses expire, perhaps relying on the Ad-Aware FREE versions and/or simply going with Microsoft Windows Defender or Microsoft Security Essentials, along with staying with Spybot--Search & Destroy. Keep in mind, I do really appreciate, like, and enjoy Lavasoft's Ad-Aware and believe that Lavasoft provides a nice product for the financial investment. I think their pricing structure is quite fair and proper, especially compared with other products; however, if with every client update/upgrade, there are so many bugs that are introduced to users' systems and we, as users/customers are not able to opt out of and be notified of such updates, prior to those updates, it makes me quite hesitant to remain a loyal, paid customer and I would expect that others may feel the same way.

For what it is worth, I would like to make a suggestion, one that I have made quite some time ago. If Lavasoft would provide users a software update notice and allow users to opt out of such a software/client/application update, while allowing them to continue with the definitions update, I believe this would provide users with more control and a better sense of security, regarding the integrity of their systems, as it allows them to make the decision on whether or not and when to update the actual Ad-Aware client. By providing this simple feature, as Lavasoft did in the past with Ad-Aware 2007 and Ad-Aware 2008, I believe it would, potentially, help mend some hurt feelings of Lavasoft's customers, while allowing us to feel more secure, whenever [i]we[/i] decide to install a new Ad-Aware release. This is not to say that users should be allowed to stay on applications that are extremely outdated, as I fully understand Lavasoft's desire to diminish the number of different clients they support; yet, there is a delicate balance that may need to be examined between how and when Lavasoft migrates its customers to newer Ad-Aware releases, especially in light of recent upgrade issues and when to simply allow Lavasoft customers to make this decision, themselves.

Sincerely,

--Dylan, a loyal Ad-Aware customer

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Hi Dylan,

I'm unable to provide the answers you desire and, unfortunately, I doubt Lavasoft will read your well though-out and insightful topic. I recommend that you contact the support team to see if they can answer your questions and concerns.

I will, however, post a link to this topic in our private forum to which we communicate with Lavasoft (when they read it :( ).

Casey

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Hello, Casey:

Thank you for your thoughtful, complimentary, and honest post. I would appreciate that link in the private forums and if you receive any feedback from Lavasoft, please, pass that along here, if you would not mind. I have and will continue to consider contacting Lavasoft support; I did feel it was important to get these thoughts out to forum moderators, Lavasoft volunteers, Lavasoft staff, and Ad-Aware users, as I am interested in others' thoughts on these and other similar issues. As I said in my original post, I appreciate and like Ad-Aware; it is because I do that I felt it was important to share my thoughts with other Ad-Aware users and with Lavasoft, as well. Again, thank you, Casey and everyone else for any contributions you may provide to this post. I look forward to everyone's input.

--Dylan

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[quote name='Voltron' post='117689' date='Mar 5 2010, 02:23 PM'][u]NOTE[/u]: I originally posted this in the Anniversary Edition (AE) forum; however, that forum seems to be dying rather quickly.

---------------------

Hello:

For all who are (or were) still on the Anniversary Edition (AE) of Ad-Aware, the latest version being 8.0.8, I wanted to alert everyone that Lavasoft has used the Web Update function to push-install version 8.1.3 over version 8.0.8, as of March 1st. So, plan accordingly. Release notes for the original deployment of 8.1.3 are available in the 8.1.x forums. I am curious, however, with Lavasoft making this move, how many of the 8.1.x updates are former 8.0.8 users expected to see, automatically push-installed to their clients. I very much appreciate, as a paid license holder, the ability (rightfully so, I believe) to update/upgrade to the latest client version, for free, for the duration of my license. I would, however, appreciate more control as to when the client actually gets updated.

--Dylan

---------------------

Now, for some new thoughts. First, I am curious as to why the decision was made to automatically push-install version 8.1.3 over 8.0.8. And, why has Lavasoft decided not to automatically migrate the 8.1.3 installations to 8.1.4? Second, I am aware that this may not be associated with the recent upgrade to version 8.1.x, as I had experienced this same behavior with version 8.0.x, yet, since my forced push to client version 8.1.x, I am experiencing more issues with the Web Update function, relating to the application not being able to update my definitions, properly. In other words, when I execute the Web Update application, it downloads the definitions; yet, it fails to "reinitialize" the application, so that, the definitions are actually installed. The Web Update application simply disappears. Many attempts to make the Web Update application "reinitialize" and install the updates, either via the system tray icon, via the start menu option, or from within the main GUI, itself have failed. In the past, I have had to wait and attempt the update at another time, leaving my system slightly at risk, as it is not fully protected, with the latest definitions. Third, as others have experienced, perhaps mostly on older hardware, the Ad-Aware system tray icon takes quite a long time to launch upon system start and/or during a user log on session. Plus, after it does launch, it takes up nearly 100% CPU and increases its memory/RAM footprint, while, I assume the Ad-Watch definitions database is being initialized.

Reading the many issues that have been experienced by so many users, having been pushed to a newer client, without being given the opportunity to opt out of that update, let alone a software update notice [i]prior[/i] to the application update, causes me to be quite hesitant, when I consider renewing my licenses. I have enjoyed and do appreciate the work Lavasoft has conducted in the years I have been a loyal customer; however, with these increasing number of issues, with every client update, I cannot help but consider letting my licenses expire, perhaps relying on the Ad-Aware FREE versions and/or simply going with Microsoft Windows Defender or Microsoft Security Essentials, along with staying with Spybot--Search & Destroy. Keep in mind, I do really appreciate, like, and enjoy Lavasoft's Ad-Aware and believe that Lavasoft provides a nice product for the financial investment. I think their pricing structure is quite fair and proper, especially compared with other products; however, if with every client update/upgrade, there are so many bugs that are introduced to users' systems and we, as users/customers are not able to opt out of and be notified of such updates, prior to those updates, it makes me quite hesitant to remain a loyal, paid customer and I would expect that others may feel the same way.

For what it is worth, I would like to make a suggestion, one that I have made quite some time ago. If Lavasoft would provide users a software update notice and allow users to opt out of such a software/client/application update, while allowing them to continue with the definitions update, I believe this would provide users with more control and a better sense of security, regarding the integrity of their systems, as it allows them to make the decision on whether or not and when to update the actual Ad-Aware client. By providing this simple feature, as Lavasoft did in the past with Ad-Aware 2007 and Ad-Aware 2008, I believe it would, potentially, help mend some hurt feelings of Lavasoft's customers, while allowing us to feel more secure, whenever [i]we[/i] decide to install a new Ad-Aware release. This is not to say that users should be allowed to stay on applications that are extremely outdated, as I fully understand Lavasoft's desire to diminish the number of different clients they support; yet, there is a delicate balance that may need to be examined between how and when Lavasoft migrates its customers to newer Ad-Aware releases, especially in light of recent upgrade issues and when to simply allow Lavasoft customers to make this decision, themselves.

Sincerely,

--Dylan, a loyal Ad-Aware customer[/quote]

After updating from the Anniversary Edition to the new 8.1 version it would take over a minute to load the GUI and then take about 8-10 minutes to do a Smart Scan so I went back to the AE edition. Last week I was suddenly updated to the 8.1.3 version and having good luck so far. My GUI still states Anniversary Edition on it and the Smart Scan only takes about 2 minutes to run. Was wondering if everyone that was using AE edition if their home screen still says Anniversary Edition on it. I for one WILL NOT KEEP MY SUBSCRIPTION when it expires. It takes AW programmers much to long to deal with issues and most of the time they simply ignore your messages from the paid users form. I don't understand why they are adding anti virus and all the other mess that only constitutes to more and more memory usage and bugs in the programs. They need to stick to the old program like the SE edition which was great. I used the free version so long that I felt guilty and purchased the paid version in 2008 but after all the ordeal with the 8.1 version I AM THROUGH WITH LAVASOFT. It is a shame that such good program is now a big bloated POS. Maybe they will wake up when they lose enough customers.

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[quote name='leroy35959' post='117806' date='Mar 8 2010, 03:46 PM']Was wondering if everyone that was using AE edition if their home screen still says Anniversary Edition on it.[/quote]
I still use AE, but turned off auto-update and don't use Web Update since both update the software - I manually update the definitions only:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url]

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