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mwra

Where is the v8.2.1 download link

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Another Lavasoft suport fail. At last we get a v8.2.1 bugfix for v8.2. It's trailed in the suport blog and here in the forums. Download link? No. Nowhere I can find on the Lavasoft site. I find that staggering given the mayhem v8.2 has caused. Meanwhile I've had marketing spam from Lavasoft re 'Tax Season Tips'. I read it expecting a comment on the bugfix - nothing.

I can't use the update as I uninstalled Adaware pending the bugfix, so I need a fresh installer. Seems like everyone in support is asleep at the whell. Seriously, who would release a fix to a bug (that causes you to to have to uninstall the app) and deliberately chose to make it unavailable except via in-app update. Duh.

Anyone able to report if v8.2.1 fixes the v8.2 instability/install problems?

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[url="http://lavasoft.com/mylavasoft/support/blog/821-update-to-adaware"]http://lavasoft.com/mylavasoft/support/blo...date-to-adaware[/url]

To retrieve this update, click the Webupdate button in Ad-Aware or from the Start Menu in All Programs->Lavasoft->Ad-Aware->Ad-Aware Updates

Since you already uninstalled, you'll need to reinstall, then update

[url="http://lavasoft.com/products/ad_aware_free.php"]http://lavasoft.com/products/ad_aware_free.php[/url]

Not sure if 8.2.1 is stable, but I'm about to read today's posts since the release yesterday.

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If I log into support and 'My Downloads' I get kicked to a CNet page (is this safe?) that offers an undesribed AA installer. I donloaded this only to find it reports itself as v8.2.0 [sic] - the very verion I have to unistall as it doesn't work.

I've paid for AA Plus. Where do I download AA Plus v8.2.1? I don't want older versions anywhere near my system.

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CNET is a trusted mirror for Lavasoft. I merged your 2 similar posts - please read my reply above. Also, as a paid Plus user, you can also contact Lavasoft Customer Support (link in my signature). They have both email and live chat support.

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Visitor - thanks. I'm still a bit confused. I went to [url="http://lavasoft.com/products/ad_aware_free.php"]http://lavasoft.com/products/ad_aware_free.php[/url] but there's [i]nothing[/i] on the page that explains (a) if this is an installer for [i]all[/i] versions., e.g. paid as well as free. Why make the user guess? Given how comprehensively v8.32 hosed my system - let alone the cost of the downtime - I'm leery of installing anything from a sales page. Can you point me to an FTP link for users who've already paid for the app?

As there's a whole activation code system for AA what loss is there - apart from deliberately annoying paying customers - in giving [i]paying[/i] customers an unambiguous download link. At minimum the the download should (a) make clear which version it is and (b) the version number should be part of the d/l filename. I can see how people would omit this info but the only reasons are laziness (or worse) so I see no reason for a legitimate company not to assist paying customers. Indeed, the reasons I'm looking for the help here is that the support site is so badly written I've no faith in talking to the suuport team. I'd rather interact with people who actually use the app.

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there is just one installer for free, plus and pro. the extra features of plus and pro are unlocked when you enter the serial number and press register. no one told me this, the info is on lavasoft web site.

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So if the download is one-for-all, why did someone deliberately choose to omit this for the ocpy on the donload page. Plain dumb. Actually, plain irresponsible for a company seeling [i]security[/i] software. This isn't a free paint program. It's something to prevent bad things happening. The pages should be [i]absolutely and unambiguously[/i] labeled as to what the downloads are. There is no excuse other than laziness or stupidity. I won't ask which...

So, if I go to [url="http://lavasoft.com/products/ad_aware_free.php"]http://lavasoft.com/products/ad_aware_free.php[/url], will it download v8.2.1? How do I know the is the case? Edited by mwra

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as visitor already told you, you need to reinstall v8.2 then press the update button. this will d/l the files needed to bring you up to v8.2.1

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Hmm I have waited weeks and this is the so called fix ?

Simply installing 8.2 will mess up my PC before I get to update it.

If its fixed you need to give a complete new build.

The best thing I did in a long time was totally remove this buggy software of my PC weeks ago and TBH I have not missed it.

Lavasoft should haver stuck to what they used to do best and that's Anti Spyware, all the added bloatedness of trying to make Firewalls and Download Guard etc are a mess.

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@cressy. I can't install v8.2 as it makes my system unstable and unusable. So it looks like there isn't actually a new-install fix yet. I guess we'll all have to keep wating....

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