Sign in to follow this  
Mark311

Can't get update or get to this forum--NOT a hijack

Recommended Posts

I have not been able to get updates since last week (last sucessful one from 4/4)...get a connection error -2... (But please humor me and read further)...when I went to check these forums (from my HOME computers) for assistance I am unable to get into these forums...just clocks. Sounds like a typical hijack right? I don't think so... for multiple reasons. In brief:

1) I've had 3 Antivirus/Antispyware type programs running concurrently for years...(Norton, Ad-Aware, Malewarebytes). I scan and update obsessively...and ALL show clean in quick and extended scans.

2) Experienced same behavior (can't get to this support forum) on my MAC (which has NO Windows software that should be susceptable to same virus/very specific symptoms...)... So that's 2 computers and 3 different browsers!!!

3) And [u]HERE's the Kicker[/u]... Called my Internet provider (NOT a mom and pop) for assistance/ideas and they are NOT able to get here (http://lavasoftsupport.com) either...yet, like me, they can get into any of the other lavasoft sites... the techs checked to see if they had a block etc... nothing...but they just clock like me.

[u]My logical leap[/u]... I think the inability for me to access the forums through my Provider is related to me not being able to get updates (it (-2) really behaves like a time out...which is consistent with what I see when I attempt access to the forums).

Note: I did try some of the approaches I was able to see outside the forum...e.g. right click/properties/compatibility mode (that didn't have XP as a choice), and other stuff...hasn't worked.

[u]My predicament[/u]: I'm in kind of a stand off...can't do much troubleshooting from my home computers...because I can't get here. Doesn't look like a Lavasoft issue since I can get here from other computers. Doesn't look like a provider problem...they can't find anything...and there are no other symptoms...

Was going to wait it out...hoping it would resolve itself...but not seeming to do so...

Any ideas would be appreciated...am getting close to de-installing Ad-aware and calling it a day...which would suck because I have a lot left on subscription...and I kinda like (and am confident) in the software.

Footnote: Since I have the paid version...have been trying to get LS tech support...they keep sending me canned responses that I might be hijacked and to come here for help (catch 22). Edited by Mark311

Share this post


Link to post
Share on other sites
Getting updates for Ad-Aware and connecting to this forum should not be related since they're different servers, unless some malware is blocking both. One note, you posted [url="http://lavasoftsupport.com"]http://lavasoftsupport.com[/url] as the URL for this site (without "www."). I'm logged in now, but if I load the page without the www, it pulls up the forum with me logged out.

When Lavasoft sends you here for help, they mean the HijackThis forum via the instructions in my signature - as you did back in January. There somebody can help diagnose/remove any malware.

Also, you can see if updating manually helps:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url]

Share this post


Link to post
Share on other sites
Sorry, Left the www off my post...but [i]did[/i] include that in the url.

I was working on manual download of the updates to at least temporarily get me by...but wasn't sure I was doing things rigth...for 2 reasons

1) the file was huge...which led me to believe I was getting more than I need (or the whole product, plus update)

2) the date of the file (I think 4/1/10) was less than the date of my last successful update version, 4/4/10.

I did suspect that they (forum and update) were off seperate servers...

I will try the manual download.

Sorry, but I still don't understand why two of my Internet provider techs (on different occasions) could not get here either... and they typed the url [i]and[/i] chose Support, Forum off of the google results array.

I will check...

P.S. Just for the record...so I don't seem too high maint...that was Jan '09 that I needed assistance... Edited by Mark311

Share this post


Link to post
Share on other sites
Success!!!!!


As has been my daily ritual...When I got home from work today...attempted to open these forums...I FINALLY got in ...went to my XP Machine and attempted update...it worked...!!

I know ....it doesn't make sense...two different servers etc. ...I'm just telling you what happened...i was lost but now am found....without doing anything...and clearly it was no hijack virus.

As always, I deeply appreciate the assistance here...but I think the boards going to find something weird was going on...which only affected some providers... Edited by Mark311

Share this post


Link to post
Share on other sites
[quote name='Mark311' post='119137' date='Apr 20 2010, 07:25 AM']I have not been able to get updates since last week (last sucessful one from 4/4)...get a connection error -2... (But please humor me and read further)...when I went to check these forums (from my HOME computers) for assistance I am unable to get into these forums...just clocks. Sounds like a typical hijack right? I don't think so... for multiple reasons. In brief:

1) I've had 3 Antivirus/Antispyware type programs running concurrently for years...(Norton, Ad-Aware, Malewarebytes). I scan and update obsessively...and ALL show clean in quick and extended scans.

2) Experienced same behavior (can't get to this support forum) on my MAC (which has NO Windows software that should be susceptable to same virus/very specific symptoms...)... So that's 2 computers and 3 different browsers!!!

3) And [u]HERE's the Kicker[/u]... Called my Internet provider (NOT a mom and pop) for assistance/ideas and they are NOT able to get here (http://lavasoftsupport.com) either...yet, like me, they can get into any of the other lavasoft sites... the techs checked to see if they had a block etc... nothing...but they just clock like me.

[u]My logical leap[/u]... I think the inability for me to access the forums through my Provider is related to me not being able to get updates (it (-2) really behaves like a time out...which is consistent with what I see when I attempt access to the forums).

Note: I did try some of the approaches I was able to see outside the forum...e.g. right click/properties/compatibility mode (that didn't have XP as a choice), and other stuff...hasn't worked.

[u]My predicament[/u]: I'm in kind of a stand off...can't do much troubleshooting from my home computers...because I can't get here. Doesn't look like a Lavasoft issue since I can get here from other computers. Doesn't look like a provider problem...they can't find anything...and there are no other symptoms...

Was going to wait it out...hoping it would resolve itself...but not seeming to do so...

Any ideas would be appreciated...am getting close to de-installing Ad-aware and calling it a day...which would suck because I have a lot left on subscription...and I kinda like (and am confident) in the software.

Footnote: Since I have the paid version...have been trying to get LS tech support...they keep sending me canned responses that I might be hijacked and to come here for help (catch 22).[/quote]

Been having the same problem as you. Could not get to this forum and getting a -2 error when attempting to update Ad-Aware. Finally left an email to the sales people and a tech person responded with the same old BS as they gave you, blaming it on infected computer, fragmented disk and other stuff to get the monkey off their backs. Today 04/21/2010 I finally was able to update and didn't change ONE THING on my computer. I don't trust these idiots at Lavasoft, you can see on this forum how much trouble they have with their software, it is something almost all the time. As you can tell I was able to get to this forum today also. We get more help from this forum than the Lavasoft people give us. If i wasn't a paying customer then it would be different. I don't see how they ever sell this crap. Anyway I am glad to finally get here and see that others had the same problem. Good Luck.

Share this post


Link to post
Share on other sites
Vindication!!!!


However, Logically it could be our IP too...(as I mentioned, my IP support could not get in...yet I could at work) Are you a TDS customer?

P.S. It really is strange though that the update I got...was dated today...Only thing I do know, it WAS NOT my computer! Edited by Mark311

Share this post


Link to post
Share on other sites
Glad to hear you can both get through now :D It's good news it wasn't a hijack, but still a mystery. The forums here are sometimes slow to respond due to the various search engine crawlers, but in this case it may have been a DNS problem. When my ISP started using advertising redirects for unsuccessful connections, I switched to OpenDNS and/or DynDNS. Then one day, one of these started blocking a Google thumbnail image server, LOL. As for connection to the update servers, that may be on Lavasoft. I remember a few months ago tons of people posted they couldn't get updates, and it took a few days for Lavasoft to fix it.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this