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eljay376

Shredding fails

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Hello,

I purchased Privacy Toolbox a few days ago and so far have only been successful in shredding 1 file.

All other attempts have mainly resulted in a "Shredding Failed" error message, excepting one which I think I recall was a partial failure.

After these failures, a document of some kind, marked "a", "b", "c" and so on is placed on the Desktop

I have been using the drag and drop method.

Any ideas about what is happening as the on-line log files are not reporting the nature of the error as far as I can see?

Thank you.

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You can view the product manual here:

[url="http://www.lavasoft.com/mylavasoft/sites/all/modules/pubdlcnt/pubdlcnt.php?file=/support/supportcenter/manuals/toolbox/manual_privacy_toolbox.pdf&nid=11005"]http://www.lavasoft.com/mylavasoft/sites/a...f&nid=11005[/url]

If that doesn't help, I'd contact Lavasoft Customer Support via the link in my signature.

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[quote name='visitor' post='119599' date='May 18 2010, 04:21 AM']You can view the product manual here:

[url="http://www.lavasoft.com/mylavasoft/sites/all/modules/pubdlcnt/pubdlcnt.php?file=/support/supportcenter/manuals/toolbox/manual_privacy_toolbox.pdf&nid=11005"]http://www.lavasoft.com/mylavasoft/sites/a...f&nid=11005[/url]

If that doesn't help, I'd contact Lavasoft Customer Support via the link in my signature.[/quote]

Hi Visitor,

Thanks for your interest.

It brings me to another issue - I cannot download the user manual.

Will see how I get on with support.

Best regards to you - eljay. Edited by eljay376

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[quote name='eljay376' post='119610' date='May 18 2010, 12:26 PM']It brings me to another issue - I cannot download the user manual.[/quote]
Here's the direct link to the pdf, instead of the lavasoft redirect I posted previously:

[url="http://www.lavasoft.com/support/supportcenter/manuals/toolbox/manual_privacy_toolbox.pdf"]http://www.lavasoft.com/support/supportcen...acy_toolbox.pdf[/url]

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