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closer554

adaware will not load

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I'm sure this is a common problem that someone can explain how to fix. Installed free version and when the computer restarted in is now stuck in Loading mode. This has been going on for 3 hours. I made exception for adaware on windows firewall.

Also I have experienced in the past that adaware get's stuck at initializing. Any easy fix?

Thanks.

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Try uninstall of Ad-Aware then reinstall and then see if it works by following these steps.
You should makes sure that Ad-Aware is shut down first.
Use [url="http://www.revouninstaller.com/"]Revo Uninstaller[/url] to make sure it is a clean uninstall.
Reboot your computer.
Download the installer again.
Shutdown any other running programs and install Ad-Aware.

How did you make out?

cressy

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[quote name='cressy' post='119638' date='May 19 2010, 10:09 PM']Try uninstall of Ad-Aware then reinstall and then see if it works by following these steps.
You should makes sure that Ad-Aware is shut down first.
Use [url="http://www.revouninstaller.com/"]Revo Uninstaller[/url] to make sure it is a clean uninstall.
Reboot your computer.
Download the installer again.
Shutdown any other running programs and install Ad-Aware.

How did you make out?

cressy[/quote]

Did not work. I have actually uninstalled and re installed several times. I did go to hijack this based on reading other comments. Got a log but do not know what to do with it. Any thoughts?

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If you want to post your log you should read through these [url="http://www.lavasoftsupport.com/index.php?showtopic=13639"]Instructions[/url] first, then you can post your log to our [url="http://www.lavasoftsupport.com/index.php?showforum=36"]Hijack This Forum[/url]

cressy

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[quote name='cressy' post='119657' date='May 21 2010, 04:56 AM']If you want to post your log you should read through these [url="http://www.lavasoftsupport.com/index.php?showtopic=13639"]Instructions[/url] first, then you can post your log to our [url="http://www.lavasoftsupport.com/index.php?showforum=36"]Hijack This Forum[/url]

cressy[/quote]
I appreciate your comments. Any other thoughts before I post the hijack this log? or is this the next logical step?

I did find the Revo program useful. Also cleaned out a bunch of junk files.

Does windows defender or norton anti virus prevent adaware from loading?

one last interesting note. Yesterday at one point I was able to get past the loading screen and had the choice of scanning or updating. I chose to update and then it went into permanent loading mode. Guess I should have scanned at that point but I can no longer get back to that screen.

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Both windows defender and norton anti virus have real time protection that could conflict with Ad-Aware. The free version of Ad-aware does a lot of the same things as windows defender and if you are using the paid versions(plus/pro) then it will also have anti virus. To test this out you will need to either disable or remove them to know for sure. You may have to make some choices as to what products you want to use as it is never recommended to have more than one real time protection app running doing the same job. There still is a chance as you suspected that there might be some malware on your system now. To rule that out you could post your log to the Hijack This forum and have it looked at.

cressy

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