Sign in to follow this  
stobk

Unable to update to 6/3/10 definitions update

Recommended Posts

[quote name='LS Padraig An Ollainn' post='119914' date='Jun 2 2010, 02:43 AM']Hi,

Probably best to troubleshoot this with Lavasoft Support directly as a Pro license user:

[url="http://lavasoft.com/support/supportcenter/"]http://lavasoft.com/support/supportcenter/[/url]

thanks.[/quote]
[quote]I am unable to use Web Update on June 3, 2010 without getting "connection error, check your settings". I tried the 3 workarounds in the Help center, but none of them worked (I didn't have the option of choosing Windows XP). I'm using Adaware 8.2.3, Free, on Windows Media Edition, XP3, IE8 (couldn't change the compatability view - didn' have Windows XP choice and others didn't work anyway) with Norton 360 and, of course, AdAware Free 8.2.3.[/quote]

I had to do the manual upgrade when going to Adaware 8.2 and it's been running fine until today. I'm not a very experienced computer user, so I really need help. I like the new features in 8.2.3 and want to keep using them - what can I do? If you want me to try downloading the web update manually, please give me explicit steps to take.

Thanks for your help
stobk

Share this post


Link to post
Share on other sites
Exactly the same problem over here! Since yesterday the update download blocks half way, when reaching the VipreBridge.dII.file.Iznma size 60kB. The connection error pops up and here it ends. Otherwise Ad-Aware runs just fine without the latest update. I uninstalled my 8.2.3 version, downloaded the 8.2.0 version again. Installed it. And here we go again. Same problem! Seems your latest update has a mistake may be related to vista? Edited by monxx77

Share this post


Link to post
Share on other sites
[quote name='monxx77' post='119936' date='Jun 3 2010, 03:22 PM']Exactly the same problem over here! Since yesterday the update download blocks half way, when reaching the VipreBridge.dII.file.Iznma size 60kB. The connection error pops up and here it ends. Otherwise Ad-Aware runs just fine without the latest update. I uninstalled my 8.2.3 version, downloaded the 8.2.0 version again. Installed it. And here we go again. Same problem! Seems your latest update has a mistake may be related to vista?[/quote]


So glad I'm not the only one with this problem. Thanks for posting - wonder if we'll get any help. It sure is frustrating, I know. Not being a "computer geek" by any means, I need real help with details specific to the problem. Hope we get help soon. :unsure:

Share this post


Link to post
Share on other sites
Maybe it's just a temporary glitch with today's definitions. Let's see if Friday's definitions work, and if not, I'll report it in a bug thread here so they'll see it Monday. In the meantime, here are the instructions for manual update:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url]

Share this post


Link to post
Share on other sites
This is getting a big joke with Lavasoft,had the same problem today,tried it a couple of extra times it then updated it to version 8.2.4, and then it turned "off" all real protection live and will not turn on again,what a load of rubbish this App is becoming . Edited by Cheesedoff

Share this post


Link to post
Share on other sites
[quote name='visitor' post='119942' date='Jun 3 2010, 03:57 PM']Maybe it's just a temporary glitch with today's definitions. Let's see if Friday's definitions work, and if not, I'll report it in a bug thread here so they'll see it Monday. In the meantime, here are the instructions for manual update:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url][/quote]


I tried this, went to the getting connection error message link, tried all the possibilities (even tried the compatability change even though I didn't have Windows XP2 oe 3 as a choice) and none of them did any good at all. Big waste of an afternoon.

Sorry, but thanks for the ideas. :unsure:

Share this post


Link to post
Share on other sites
[quote name='monxx77' post='119936' date='Jun 3 2010, 05:22 PM']Exactly the same problem over here! Since yesterday the update download blocks half way, when reaching the VipreBridge.dII.file.Iznma size 60kB. The connection error pops up and here it ends. Otherwise Ad-Aware runs just fine without the latest update.[/quote]
Me too! Knowing it's on their end I will just wait it out. Many times I've thought the problem was mine when it is actually a problem with the program and I do this and that only to end up frustrated. Not this time. After some hiccups a few months ago things were actually going relatively well for me...until this :unsure: .

Share this post


Link to post
Share on other sites
[quote name='stobk' post='119952' date='Jun 3 2010, 05:08 PM']I tried this, went to the getting connection error message[/quote]
Did you read the instructions for manual update? Downloading the core.zip definition file and extracting to the Ad-Aware defs folder does not involve Ad-Aware's connection to the internet or running it in another OS compatibility mode.

Share this post


Link to post
Share on other sites
[quote name='visitor' post='119942' date='Jun 3 2010, 02:57 PM']Maybe it's just a temporary glitch with today's definitions. Let's see if Friday's definitions work, and if not, I'll report it in a bug thread here so they'll see it Monday. In the meantime, here are the instructions for manual update:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url][/quote]

Just in case more detail will help solve this: I have the same problem, running
Windows XP Home + SP2 + SP3
IE 8.0.6001. ... but see note below
A-A 8.2.3 v. 0149.0274 (which did update successfully from .0272)

Note: ATT/Yahoo! is my ISP; several days ago, they updated my IE to "work better with Yahoo"--it's not beyond question whether it now works worse (as of today) with Ls/A-A

Share this post


Link to post
Share on other sites
[quote name='WDF1' post='119959' date='Jun 3 2010, 10:29 PM']I have the same problem
A-A 8.2.3 v. 0149.0274 (which did update successfully from .0272)[/quote]
The latest defs are 149.274, so the problem must be with the software update 8.2.4. There's been nothing posted about a new version in the support blog, so for now we're in the dark about it.

Share this post


Link to post
Share on other sites
Well now we know the problem is not specifically connected with XP or Vista. I tried the manually download but failed to find a file named "Defs"

I have "Drivers", "Languages","Resources" and ToolBox" but no "Defs" file. Shall I create one, or what? Otherwise there are all kind of other lose .dII Programms etc. flying around, shall I add the core.aawdef file there in between? No other old file like this (core.aawdef) I can locate anywhere!

I hate such complicated stuff! Edited by monxx77

Share this post


Link to post
Share on other sites
[quote name='monxx77' post='119966' date='Jun 4 2010, 12:48 AM']I tried the manually download but failed to find a file named "Defs" - I have "Drivers", "Languages","Resources" and ToolBox" but no "Defs" file.[/quote]
It sounds like you're looking in C:\Program Files which is incorrect:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url]

XP:
C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Defs

Vista:
C:\Program Data\Lavasoft\Ad-Aware\Defs

You can also use the import method:

(note: You can also go to, update->settings and click 'import' browse to where you have saved (core.aawdef), select this file then click 'open' and 'ok'.)

[quote name='visitor' post='119962' date='Jun 4 2010, 12:41 AM']The latest defs are 149.274, so the problem must be with the software update 8.2.4. There's been nothing posted about a new version in the support blog, so for now we're in the dark about it.[/quote]
[url="http://www.lavasoft.com/mylavasoft/support/blog/824-update-to-adaware"]http://www.lavasoft.com/mylavasoft/support...date-to-adaware[/url]

We have just release an update to Ad-Aware.

It includes:
- Updates to Threatwork statistics gathering.
- Added contributors to the about box.
- Added a scan log before cleaning takes place.

To retrieve this update, click the Webupdate button in Ad-Aware or from the Start Menu in All Programs->Lavasoft->Ad-Aware->Ad-Aware Updates Edited by visitor

Share this post


Link to post
Share on other sites
How many more times is this sort of thing going to happen.
Looks like the update for today UK lunch time 04/06/10 has sorted it for me,everything seems to be ok,but I still have no trust in this software any more.

Share this post


Link to post
Share on other sites
[quote name='"visitor"'](note: You can also go to, update->settings and click 'import' browse to where you have saved (core.aawdef), select this file then click 'open' and 'ok'.)[/quote]

Thanks, that was the sollution, now I am updated to 04.06.2010 - 0149.0275

Share this post


Link to post
Share on other sites
its fri june 4 here i cant update or any major updates/upgrades

Share this post


Link to post
Share on other sites
I'm having the same trouble with the update as well. I've been trying to auto-update for a few hours.

Finally, I manually downloaded the core.zip file, and used Import to import it into the program.

As of this writing, my definitions are 0149.0276.

[b][u]Here is my question[/u][/b]: How do I know, for absolute sure, what the most current definition numbers are?

Are the most current definition numbers (i.e. 0149.0274, 0275, etc.) listed anywhere on the Lavasoft web site, so I can compare their figures with what I see on my Ad-Aware screen?

Thank you.

Jd

Share this post


Link to post
Share on other sites
[quote name='WDF1' post='119959' date='Jun 3 2010, 10:29 PM']Just in case more detail will help solve this: I have the same problem, running
Windows XP Home + SP2 + SP3
IE 8.0.6001. ... but see note below
A-A 8.2.3 v. 0149.0274 (which did update successfully from .0272)

Note: ATT/Yahoo! is my ISP; several days ago, they updated my IE to "work better with Yahoo"--it's not beyond question whether it now works worse (as of today) with Ls/A-A[/quote]

A few minutes ago: tried again, got successful def's update to 276, but prog. update aborted exactly as before.

Share this post


Link to post
Share on other sites
Ok. Now i think we're getting somewhere - I have discovered that it is the UPdate that keeps screwing everything up. The new definitions load and then it starts the update and then I get "Connection Error, check your settings". Had the same problem with going from 8.2.1 to 8.2.3. For that problem, I kept clicking the Update Now (as opposed to Update Later choice when it popped up) and after trying all kinds of workarounds you (Visitor) gave me which didn't work; one day it just Udated just fine. But, of course, the definitions don't load either, so there you go.

Can you help me, please with more specific details as what to do? Or should I just keep trying and someday it might work? Also, I no longer have access to my 8.2.3 updated options (ex. Ad-Watch Live, AW Registry and AW Network). They all say they're turned on, but I can no longer acccess my Registry to "set access rights" anymore, although it lists recent objects.

Please help, I'm not at all "smart" about this stuff, but love having the protection. Thanks. :unsure:

[quote name='visitor' post='119957' date='Jun 3 2010, 09:31 PM']Did you read the instructions for manual update? Downloading the core.zip definition file and extracting to the Ad-Aware defs folder does not involve Ad-Aware's connection to the internet or running it in another OS compatibility mode.[/quote]

Absolutely, and I tried them, too. Please see my reply to your post: I think it's the new Update your're having problems with, because that is exactly the problem. And the date doesn't advance saying my computer has the latest definition files, so I'm pretty sure they're not getting through either (along with the new Update).
Thanks and please see below.

PS - I just tried to get the Web Update from the Start-All-Programs AdAware, etc. and it hangs up at the same place (at the Sedona file). Don't know if that helps or not, but that is why my I can't get my definitions updated. I read how you do that manually, but I'm afraid I still don't understand the directions. Please help. Thanks :unsure:

[quote name='visitor' post='119942' date='Jun 3 2010, 03:57 PM']Maybe it's just a temporary glitch with today's definitions. Let's see if Friday's definitions work, and if not, I'll report it in a bug thread here so they'll see it Monday. In the meantime, here are the instructions for manual update:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url][/quote]
Did this. No help.

[quote name='visitor' post='119957' date='Jun 3 2010, 09:31 PM']Did you read the instructions for manual update? Downloading the core.zip definition file and extracting to the Ad-Aware defs folder does not involve Ad-Aware's connection to the internet or running it in another OS compatibility mode.[/quote]


I just getting the hang of this "quote" thing. Yes I read the instructions, etc. and tried all the ideas including the "IF you get "connection error" click here (underlined in blue). None of them did a thing. I was just adding that as more information. Please see my other posts as to the problem seeming to be when the Update switches from Def. Update to Web Update (at the Sedona file) - this is when I get the connection error. Sorry for all the posts, just want to solve my problem and I'm not at all good at a computer (but I love mine, anyway). Thanks. Edited by visitor
clean unneeded quotes, merge posts

Share this post


Link to post
Share on other sites
Hi everyone

We are experiencing some problems with our update servers... We are working to correct the issue as fast as possible...

We will let you know when it's fixed.

Kind Regards,
Jeff - Lavasoft

Share this post


Link to post
Share on other sites
Hello Everyone

We have resolved the issue, you should now all be able to get your updates.

Please note: Since there will now be a lot of people trying to get their updates, you will experience a slow connection while getting your updates until things calm down.

I deeply apologize for the inconvenience to everyone!

Regards,
Jeff

Share this post


Link to post
Share on other sites
[quote name='jdanniel' post='119986' date='Jun 4 2010, 10:15 AM'][b][u]Here is my question[/u][/b]: How do I know, for absolute sure, what the most current definition numbers are? Are the most current definition numbers (i.e. 0149.0274, 0275, etc.) listed anywhere on the Lavasoft web site, so I can compare their figures with what I see on my Ad-Aware screen?[/quote]
Definition updates are listed here:

[url="http://www.lavasoft.com/mylavasoft/securitycenter/blog"]http://www.lavasoft.com/mylavasoft/securitycenter/blog[/url]

[quote name='stobk' post='119989' date='Jun 4 2010, 12:10 PM']Can you help me, please with more specific details as what to do? Or should I just keep trying and someday it might work?[/quote]
Now that Lavasoft has fixed the update server problem, you might not need to manually update definitions. You can either drop them directly into the Ad-Aware Defs folder or, like monxx77, you might find it easier to use the import function:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url]

You can also manually download and update the definitions file.

1. Download from [url="http://download.lavasoft.com/public/core.zip"]http://download.lavasoft.com/public/core.zip[/url]

2. Extract the file (core.aawdef) directly to the Ad-Aware folder, either:

XP:
C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Defs

Vista:
C:\Program Data\Lavasoft\Ad-Aware\Defs

[b](note: You can also go to, update->settings and click 'import' browse to where you have saved (core.aawdef), select this file then click 'open' and 'ok'.)[/b]

3. Close and restart Ad-Aware from the System Tray icon. Edited by visitor

Share this post


Link to post
Share on other sites
[quote name='visitor' post='119998' date='Jun 4 2010, 03:12 PM']Definition updates are listed here:

[url="http://www.lavasoft.com/mylavasoft/securitycenter/blog"]http://www.lavasoft.com/mylavasoft/securitycenter/blog[/url]
Now that Lavasoft has fixed the update server problem, you might not need to manually update definitions. You can either drop them directly into the Ad-Aware Defs folder or, like monxx77, you might find it easier to use the import function:

[url="http://www.lavasoft.com/mylavasoft/support/faqs/i-cannot-update-the-definitions-file-what-should-i-do"]http://www.lavasoft.com/mylavasoft/support...hat-should-i-do[/url]

You can also manually download and update the definitions file.

1. Download from [url="http://download.lavasoft.com/public/core.zip"]http://download.lavasoft.com/public/core.zip[/url]

2. Extract the file (core.aawdef) directly to the Ad-Aware folder, either:

XP:
C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware\Defs

Vista:
C:\Program Data\Lavasoft\Ad-Aware\Defs

[b](note: You can also go to, update->settings and click 'import' browse to where you have saved (core.aawdef), select this file then click 'open' and 'ok'.)[/b]

3. Close and restart Ad-Aware from the System Tray icon.[/quote]

Ok, me again. I did as above, found the core.aawdef file, tried to open it, but got error message that Windows cannot open this file and to pick from a list or let Windows decide how to open the program. Clicked cancel. What did I do wrong - I followed every single idea you've all had. Will try to Web Update/Def. Update again later or tomorrow. See how it goes.

Share this post


Link to post
Share on other sites
[b][/b][quote name='LS Jeffery' post='119995' date='Jun 4 2010, 01:21 PM']Hello Everyone

We have resolved the issue, you should now all be able to get your updates.

Please note: Since there will now be a lot of people trying to get their updates, you will experience a slow connection while getting your updates until things calm down.

I deeply apologize for the inconvenience to everyone!

Regards,
Jeff[/quote]

You may have fixed [u]A[/u] problem, but not this one--as of a few min. ago, Web Update aborted same place, same message. Please try again!

Share this post


Link to post
Share on other sites
[quote name='stobk' post='120006' date='Jun 4 2010, 04:58 PM']I did as above, found the core.aawdef file, tried to open it, but got error message that Windows cannot open[/quote]
You don't open the core.aawdef file, you place it into the specified folder or use Ad-Aware's import function.

Share this post


Link to post
Share on other sites
i upgraded but my adwatch disabled w 8.2.4
FIXED had to UNINSTALL EVERYTHING
then REINSTALL :unsure:
anyone know why Edited by cootmaster

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this