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gcole_5

AV Security Suite Malware/Redirect

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Hi,

[quote]one question while I am thinking of it if you don't mind... I have an external back-up drive that has not been connected for some time. What is the best/safest/recommended way to connect that drive again and scan the volume for issues, please?[/quote]
It should be safe to plug the drive in now. You could scan the drive with Kaspersky online scanner too.

Delete these files if found:
C:\Documents and Settings\Greg Cole\Application Data\Sun\Java\Deployment\cache\6.0\14\[b]203e9bce-4d7ae7fb[/b]
C:\Documents and Settings\Greg Cole\Application Data\Sun\Java\Deployment\cache\6.0\25\[b]36342599-4251d95d[/b]
C:\Documents and Settings\Greg Cole\Application Data\Sun\Java\Deployment\cache\6.0\55\[b]6aa22eb7-7c0556e3[/b]
C:\Documents and Settings\Greg Cole\Application Data\Sun\Java\Deployment\cache\6.0\60\[b]64b09dbc-18865b43[/b]

How's the system running?

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OK - I have deleted the files. System is running well. Fast and no further sign of intrusion.

I assume I can turn back on firewall/Ad Watch Live? What else can/should I be doing to keep my system safe? Are there other tools I should be using to compliment Ad Aware? Any advice greatly appreciated.

Thank you so much for helping me with this issue. Please let me know where I can donate to help support this cause.

Sad thing is, I will have to do this all over again as my mother-in-law got this same virus last week and I know we did not get it fully removed from her laptop either. Her system is running slow and has the same issues I have been experiencing (she is also using Ad Aware Pro - but was not doing any Windows or other updates). I'll post her HiJackThis log, etc. as soon as I can.

THANK YOU!!!!

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You're welcome :)

Please find some final instructions below.


[color="blue"]THESE STEPS ARE VERY IMPORTANT[/color]

[color="purple"]Let's reset system restore[/color]
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
[color="blue"]NOTE: only do this ONCE,[size=18][b]NOT[/b] [/size]on a regular basis[/color]



Now lets uninstall ComboFix:[list]
[*]Click START then RUN
[*]Now copy-paste [b]Combofix /uninstall[/b] in the runbox and click OK
[/list]

Please download [url="http://oldtimer.geekstogo.com/OTC.exe"]OTC[/url] and save it to desktop.[list]
[*]Double-click [b]OTC.exe[/b].
[*]Click the [b]CleanUp![/b] button.
[*]Select [b]Yes[/b] when the
Begin cleanup Process?
prompt appears.
[*]If you are prompted to Reboot during the cleanup, select [b]Yes[/b].
[*]The tool will delete itself once it finishes, if not delete it by yourself.
[/list]
Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


[color="orange"]UPDATING WINDOWS AND INTERNET EXPLORER[/color]

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to [url="http://windowsupdate.microsoft.com/"][color="blue"]the windows update site[/color][/url] to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


[color="purple"]Make your Internet Explorer more secure[/color]

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.
[list]
[*][color="purple"]hosts file:[/color][list]
[*]Every version of windows has a hosts file as part of them.
[*]In a very basic sense, they are used to locate webpages.
[*]We can customize a hosts file so that it blocks certain webpages.
[*]However, it can slow down certain computers.
[*]This is why using a hosts file is [size=18]optional!![/size]
[/list]Download it [url="http://www.mvps.org/winhelp2002/hosts.htm"][color="purple"]here[/color][/url]. Make sure you read the instructions on how to install the hosts file. There is a good tutorial [url="http://www.bleepingcomputer.com/forums/tutorial51.html"] here [/url]
If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:[list=1]
[color="green"]
[*]Click the start button (at the lower left hand corner of your screen)
[*]Click run
[*]In the dialog box, type services.msc
[*]hit enter, then locate dns client
[*]Highlight it, then double-click it.
[*]On the dropdown box, change the setting from automatic to manual.
[*]Click ok[/color]
[/list]
[*]Run Secunia vulnerability check [url="http://secunia.com/vulnerability_scanning/online/"]here[/url] and fix its findings.
[*][color="orange"]Use a Firewall [/color]- I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check [url="http://www.bleepingcomputer.com/forums/tutorial60.html"][color="orange"]this[/color][/url] webpage out.
If you don't have a 3rd party firewall or a router behind NAT then I recommend getting one. I recommend either [url="http://www.tallemu.com/free-firewall-protection-software.html"]Online Armor Free[/url] or [url="http://www.personalfirewall.comodo.com/download_firewall.html#fw3.0"]Comodo Firewall Pro[/url] (If you choose Comodo: Uncheck during installation Install Comodo HopSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!). Both providers have support forums that help with configuration related questions.
[/list]

[b]Just a final reminder for you. I am trying to stress these two points.[/b]
[color="green"][size=18]UPDATE UPDATE UPDATE!!![/size][/color] Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
[color="purple"]Visit Microsoft's Windows Update Site Frequently[/color] - It is important that you visit [url="http://www.windowsupdate.com"]http://www.windowsupdate.com[/url] regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

[color="green"]Have a great day,[/color]
Blade ;)

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Thank You, Thank You, Thank You!!! I have performed the final recommended steps. I really appreciate all of your help.

Cheers!

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. ;)

If you're the topic starter, and need this topic reopened, please contact the staff member who was helping you with your issue.

Everyone else please begin a New Topic.

Thank you !

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