Sign in to follow this  
almightytora

Cannot install 8.3 because cannot uninstall 8.2.6

Recommended Posts

Ad-Aware 8.2.6 has been advising me that version 8.3 is available. I downloaded it and when it goes to uninstalling 8.2.6 it tells me that it cannot uninstall it and it tells me to uninstall it myself using the Control Panel's "Add-Remove Programs" (which is the "Programs and Features" section in Windows Vista, which I am using).

Going to "Programs and Features" in the Control Panel yields an "Ad-Aware" option, but it has no option to uninstall it, as it was probably damaged via a virus I had a few months ago.

I installed the Revo Uninstaller and it told me that there is no installation package found and try to uninstall it manually, which I can't do.

I want to update Ad-Aware to 8.3 but I have no idea how to. Please help!

Share this post


Link to post
Share on other sites
When I upgraded from SE to AE, I did a manual uninstall using this guide:

Uninstall Programs Manually

Just because Windows XP has the Add/Remove Programs feature it doesn't mean your application will appear in the list. Furthermore, even if it does appear, it's no guarantee that the uninstall feature will work. When you run across one of these situations the items listed below will help in getting rid of the application. Be aware that these steps may not remove everything associated with the application and can impact other applications on the computer. Have a backup or restore point and use caution.

Find the directory for the application and delete all the files in the directory. Delete the directory.

Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE and find the folder for the application. Delete the folder.

Open regedit and navigate to HKEY_CURRENT_USER\SOFTWARE and find the folder for the application. Delete the folder.

To remove the application entry from Add/Remove Programs (if present) open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall and find the folder for the application. Delete the folder.

also check:
SOFTWARE\Classes\Drive\shell\ for program or company name
SOFTWARE\Classes\Directory\shell\ for program or company name

Some applications have Services attached to them. If this is the case, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services, locate and delete the service.

In Windows Explorer, navigate to the individual user settings and delete program references. Common places to check would be:

C:\Documents and Settings\All Users\Start Menu\Programs and delete relevant entries.
C:\Documents and Settings\All Users\Start Menu\Programs\Startup and delete relevant entries.
C:\Documents and Settings\%YourUserID%\Start Menu\Programs and delete relevant entries.
[Do this for each User ID listed]
C:\Documents and Settings\%YourUserID%\Start Menu\Programs\Startup and delete relevant entries.
[Do this for each User ID listed]

If no entries were found in the previous step and the application launches automatically, navigate to
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
and delete the entry.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this