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aslan

Adaware = Ransomware? Pay support $25 to fix your problem. Support Ticket GS#MBV-TqsX2-693

Question

Support ticket, GS#MBV-TqsX2-693

My computer (Windows XP Pro) continously reboots after adaware quarantined several files, including "winlogon.exe" (I'm pretty sure I typed WINLOGON.EXE earlier and it got deleted without my authorization and without acknowledgement of the fact). I am unable to boot into safe mode or boot with the last known good configuration, because Adaware removed the necessary files from my restore point! I have removed the hard disk and have it connected as an external drive. How do I decrypt and uncompress the files that Adaware quarantined as the OS is unbootable.

This reminds me of getting infected with XP Antivirus, I had the option of paying the authors $40 to make the computer work again.

EDIT:
It appears that the mods/support staff here read/view posts without incrementing the view count so that mean one of you read my post, screwed with it, and didn't answer my question. Edited by Aslan

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Well, I have the exact same problem as Aslan and I guess I am one of those less advanced users.
I have never in my life seen a bug that actually screws up your boot function this way, leaving you totally helpless.

My discs containaed all my pictures, I'm an idiot for not making backups but I have always been able to access my files (through live disc), no matter how severe the problem.

Aslan, I guess you have another machine with fitting hw for your disc, I don't have that luxury - only a laptop running win7 64 (my wrecked pc had Vista 32).
Any suggestions how I can get my pictures back and get my boot function repaired?

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This could be fun. This boards reactions to posts is rather [b][size=3]sssssslllllloooooowwwwww[/size][/b]. When I was with the Centurions posts never went more than 6-12 hours without being noted and an appropriate response if one was necessary, being taken. Let's see, "Exact same problem as you" implies quite a lot. There's a lot of reasons why a Windows machine might not boot. Here's what I'd like you to do. Think about everything that happened leading up to this, what you did, what the Lavasoft program did, and then recall what product you were using by Lavasoft did it just have antimalware, or did it also have Antivirus. Did the Antimalware or antivirus remove something before the computer was restarted? If it did, that is likely your problem. If it was the Antimalware that removed the file read the guidelines in [url="http://www.lavasoftsupport.com/index.php?showforum=93"]http://www.lavasoftsupport.com/index.php?showforum=93[/url] and post your issue, if it was the Antivirus, then do the same for [url="http://www.lavasoftsupport.com/index.php?showforum=168"]http://www.lavasoftsupport.com/index.php?showforum=168[/url] . Would you be able to post your logs from the program? Combined with your description of what happened those will be very helpful. Bugs like this are rare, but happen with any product of this sort at some point.

Please tell me which of the following you have if any. Answer as best as you are able.

Does the desktop have a floppy drive?
Does it have two CD drives one of them being a burner?
Do you have an XP SP1 install disc?
Do you have an external 3.5 inch drive cage?
What interface is the hard drive and what capacity?
Is it connected by Ethernet or Wifi to the internet?
If Wifi could you connect it to the internet by Ethernet?

In the meantime would you download and burn Ubuntu at [url="http://www.ubuntu.com/desktop/get-ubuntu/download"]http://www.ubuntu.com/desktop/get-ubuntu/download[/url] if you have the time and resources? Grab the 32-bit version, it's all we need. If other solutions don't work it may help greatly. It's Linux, but don't worry about that it's real friendly and setup somewhat similar to Windows. If we need to use it I'll tell you how.

Don't worry your files are still there if things are as you described. Oh and thanks for asking me for help. I'd have gotten back to you sooner, but it seems like thread notification updates are not being sent out as they should be. PMs still seem to work so if you would, kindly PM me a link to each of your posts related to this issue.

[quote name='Ole H. Rostad' post='123089' date='Oct 5 2010, 11:09 AM']Well, I have the exact same problem as Aslan and I guess I am one of those less advanced users.
I have never in my life seen a bug that actually screws up your boot function this way, leaving you totally helpless.

My discs containaed all my pictures, I'm an idiot for not making backups but I have always been able to access my files (through live disc), no matter how severe the problem.

Aslan, I guess you have another machine with fitting hw for your disc, I don't have that luxury - only a laptop running win7 64 (my wrecked pc had Vista 32).
Any suggestions how I can get my pictures back and get my boot function repaired?[/quote]
Aslan7147
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(_Y_.)' ._ ) `._ `. ``-..-'
_..`--'_..-_/ /--'_.' ,'
(il),-'' (li),' ((!.-'[/code]

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