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      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

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alpha_fruit

Trojan.Win32 virus

Question

trojan.win32.generic!.bt

I got this on all 3 PC's and one of those PC's is only used for [email protected], which has run for 10 years and no problem. When Verizon sold out our phone/DSL/TV to Frontier, we started getting this trojan.

Question........where does it come from and what is it?
Ad Aware picked it up, when nothing else did. I've used your product for years and am a satisfied customer.
TIA for any help.

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1 answer to this question

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Sometimes "generic" means that the heuristics/behavior-based detection picked it up, so it may not be an actual threat with a specific signature, it just "looks like one."

To be safe, you can either follow the instructions in the False Positive forum for posting the file, and Lavasoft will determine if it's malicious, and remove it from their database if it's safe. Or, you can follow the instructions in my signature for posting in the HijackThis forum where someone can help you diagnose/remove any malware residing on your system.

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