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winniea

uninstall

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I received notice to up-date to aaw 8.x.x. When I ran the update, it said to add/remove program. I did. I still get the message and can't install or use aaw. What do I have to do to get the updated version and stop getting the "you must remove" message.
I tried installing an older version, then updated, got the message, removed the old version and it still tells me that I must remove the program before it will install the new 8.x.x.
Help!!

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Install the older version, then instead of using add/remove, use Revo Free Uninstaller (revouninstaller.com) to uninstall. Use the strongest setting so it will remove any leftovers.

There was also a problem with legacy registry entries being left behind, which need to be deleted. Lavasoft was looking into this problem 6 months ago, but not sure if they ever fixed it:

[url="http://www.lavasoftsupport.com/index.php?showtopic=28857&view=findpost&p=118105"]http://www.lavasoftsupport.com/index.php?s...st&p=118105[/url]

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[quote name='visitor' post='122629' date='Sep 16 2010, 04:19 AM']Install the older version, then instead of using add/remove, use Revo Free Uninstaller (revouninstaller.com) to uninstall. Use the strongest setting so it will remove any leftovers.

There was also a problem with legacy registry entries being left behind, which need to be deleted. Lavasoft was looking into this problem 6 months ago, but not sure if they ever fixed it:

[url="http://www.lavasoftsupport.com/index.php?showtopic=28857&view=findpost&p=118105"]http://www.lavasoftsupport.com/index.php?s...st&p=118105[/url][/quote]

Thank you. I will try your suggestion.
winnie Edited by winniea

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