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    • LS.Andy

      Support for other products than adaware, ad block, web protection and Web Companion   05/05/2017

      Support for the following products is handled by the Lavasoft support team: Lavasoft Tuneup Kit Lavasoft PC Optimizer Lavasoft Driver Updater Lavasoft Registry Tuner Lavasoft Privacy Toolbox Lavasoft File Shredder Lavasoft Digital Lock

      For help with these products, contact the support team here: http://www.lavasoft.com/support/supportcenter/

3 posts in this topic

For some time I have been unable to get Windows updates. As Windows shuts down and tries to update, I see the same 4 updates every time. When I attempted to do updates manually from Microsoft, I got an error message concerning the Hosts file (don't remember exactly what, but I beleive it said the Hosts file couldn't be written to. I've downloaded the most recent Adaware (per directions from Lavasoft support, including thorough uninstall), apparently successfully, althought Revouninstall couldn't accomplish step (1) - couldn't create a restore point. During the Adaware install process, the latest updates seemed to be downloading. But Adaware will not run - I get the startup screen for about a couple of minutes, then an error message saying service could not be started. Tried to start Adaware Service in the Safe mode, but failed ("Could not start client security service on local computer. Error 1084 This service cannot be started in safe mode") .

Lavasoft recommend I try to restore to a previous date. Trying to do this resulted in Windows give an error message and saying it needed to shut down. Re-starting didn't help. At this point Lavasoft support said my Windows installation was corrupt and I needed to go to this forum.

During the preparation for this posting, OTM gave an error message when I clicked the Moveit button: - said it couldn't create the Hosts file, then locked up. I had to turn the computer off (and it took several cold reboots to get windows to start successfully) . Opened OTM and t showed a notepad file: "Files moved on reboot. Registry entries deleted on reboot"

When I started GMER, I got a message: "LoadDriver(C:\cocumen~2\DPM\Locals~1\Temp\pxldaop.sys")error 0x0000034: Access denied.GMER said it hasn't found any system modification The GMER.TXT file was empty.

When I started the scan in HijackThis, I got an error message saying my system denied access to the Hosts file. When I looked in the windows\....\etc\ directory, I found 2 Hosts files. One that windows calls a "file" and one it calls an "iCalendar file". The first appears to be the dfault Hosts file; the second is left over from an attempt to dump the state fo my computer to Microsoft (it hung up in the process and Micorsoft never got back to me).

Here is the first Hosts file:

# Copyright © 1993-1999 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# rhino.acme.com # source server
# x.acme.com # x client host localhost NPI915105

Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:42:37 PM, on 11/19/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17091)
Boot mode: Normal

Running processes:
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe
F:\program files\BounceBack\BBLauncher.exe
C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
C:\Documents and Settings\DPM\Desktop\gmer.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://www.dellnet.com"]http://www.dellnet.com[/url]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [url="http://go.microsoft.com/fwlink/?LinkId=54896"]http://go.microsoft.com/fwlink/?LinkId=54896[/url]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url="http://go.microsoft.com/fwlink/?LinkId=69157"]http://go.microsoft.com/fwlink/?LinkId=69157[/url]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! ¤u¨ã¦C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
F3 - REG:win.ini: load=C:\OPLIMIT\ocraware.exe
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Yahoo! ¤u¨ã¦C - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\FirstStart.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [lavasoftFeedBack] "C:\Program Files\Lavasoft\Personal Firewall\feedback.exe" /dump:os_startup
O4 - HKLM\..\Run: [HPUsageTracking] "C:\Program Files\HP\HP UT\bin\hppusg.exe" "C:\Program Files\HP\HP UT\"
O4 - HKLM\..\Run: [HPPQVideo] "C:\Program Files\HP\ScheduledLaunch\HP Color LaserJet CM1312 MFP Series\bin\hppschlnch.exe" -r SOFTWARE\Hewlett-Packard\ScheduledLaunch\CLJ_CM1312_MFP_Series -f PQOptimizerVideo.xml -o remindLater
O4 - HKLM\..\Run: [ToolBoxFX] "C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on /tmcp:on
O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
O4 - HKLM\..\RunOnce: [BounceBack Boot] "C:\Program Files\CMS Products\BounceBack Professional\BBsupport.exe" /LoadRegistryRepair
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [OM_Monitor] C:\Program Files\OLYMPUS\OLYMPUS Master\Monitor.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MRC] "C:\Program Files\MyRegistryCleaner\MyRegistryCleaner.exe" /MBRSTART
O4 - HKUS\S-1-5-19\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'NETWORK SERVICE')
O4 - Startup: BounceBack Launcher.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: OpenMG Jukebox Startup.lnk = C:\Program Files\Sony\OpenMG Jukebox\Omgtray.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: SmartUI.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {03F998B2-0E00-11D3-A498-00104B6EB52E} (MetaStreamCtl Class) - [url="https://components.viewpoint.com/MTSInstallers/MetaStream3.cab?url=http://www.viewpoint.com/cgi-bin/installer.v4/vet_install_premium.pl?1&6&"]https://components.viewpoint.com/MTSInstall...l?noreloadredir[/url]
O16 - DPF: {0C568603-D79D-11D2-87A7-00C04FF158BB} (BrowseFolderPopup Class) - [url="http://download.mcafee.com/molbin/Shared/MGBrwFld.cab"]http://download.mcafee.com/molbin/Shared/MGBrwFld.cab[/url]
O16 - DPF: {1842B0EE-B597-11D4-8997-00104BD12D94} (iCC Class) - [url="http://www.pcpitstop.com/internet/pcpConnCheck.cab"]http://www.pcpitstop.com/internet/pcpConnCheck.cab[/url]
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4ED4AAA0-2CEC-4D84-AB72-74E53E092CFD} (BiblioNetCtrl Class) - [url="http://www.freehandmusic.com/Update/biblionet.cab"]http://www.freehandmusic.com/Update/biblionet.cab[/url]
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - [url="http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,72/mcinsctl.cab"]http://bin.mcafee.com/molbin/shared/mcinsc...72/mcinsctl.cab[/url]
O16 - DPF: {6A4F3A11-99B7-4BD1-AF88-B7354D1DAECD} (SoleroMusicControl Class) - [url="http://www.freehandmusic.com/Update/SoleroMusicControl.cab"]http://www.freehandmusic.com/Update/SoleroMusicControl.cab[/url]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [url="http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167708968843"]http://update.microsoft.com/microsoftupdat...b?1167708968843[/url]
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - [url="http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab"]http://bin.mcafee.com/molbin/shared/mcgdmg...,16/mcgdmgr.cab[/url]
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - [url="http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab"]http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab[/url]
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - [url="http://download.abacast.com/download/files/abasetup.cab"]http://download.abacast.com/download/files/abasetup.cab[/url]
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - [url="http://download.mcafee.com/molbin/iss-loc/vso/en-us/tools/mcfscan/1,5,0,4287/mcfscan.cab"]http://download.mcafee.com/molbin/iss-loc/...287/mcfscan.cab[/url]
O20 - AppInit_DLLs: c:\progra~1\lavasoft\person~1\wl_hook.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Lavasoft Client Security Service (acssrv) - Unknown owner - C:\PROGRA~1\Lavasoft\PERSON~1\acs.exe (file missing)
O23 - Service: AST Service (astcc) - Nalpeiron Ltd. - C:\WINDOWS\system32\ASTSRV.EXE
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NitroPDFDriverCreatorReadSpool (NitroDriverReadSpool) - Nitro PDF Software - C:\Program Files\Nitro PDF\Professional\NitroPDFDriverService.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

End of file - 12636 bytes

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else please begin a New Topic.

Thank You !

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